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Golden Tulip Legacy Surabaya

5.0 star property
Upscale Victorian hotel connected to a shopping center with 2 restaurants

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Photo gallery for Golden Tulip Legacy Surabaya

Daily buffet breakfast for a fee
Exterior
Outdoor pool
Lobby
Premium bedding, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jl. HR Muhammad No. 269, Surabaya, East Java, 60226
  • Place, Al-Akbar Mosque
    ‪2 min drive‬
  • Place, Pakuwon Mall
    ‪2 min drive‬
  • Place, Pakuwon Trade Center
    ‪3 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪31 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • Golf view
  • 64 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Chairman Suite

Premium bedding, in-room safe, desk, laptop workspace

Chairman Suite

  • Golf view
  • 96 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the area

Surabaya

Near the airport.Within 2 miles (3 km) of this Surabaya hotel, you'll find Al-Akbar Mosque and Pakuwon Mall. Pakuwon Trade Center and Ciputra World Mall are also within 3 miles (5 km).

What's nearby

  • Al-Akbar Mosque - 2 min drive - 2.0 km
  • Pakuwon Mall - 2 min drive - 2.1 km
  • Pakuwon Trade Center - 3 min drive - 2.8 km
  • Tunjungan Plaza - 12 min drive - 11.7 km
  • Airlangga University - 17 min drive - 16.1 km

Getting around

  • Kertomenanggal Station - 10 min drive
  • Tandes Station - 13 min drive
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪Pangsit Mie Ujung Pandang Pak Ipin - ‬1 min walk
  • ‪Meat Shop & Gourmet - ‬4 min walk
  • ‪Nasi Bebek Sinjay - ‬2 min walk
  • ‪Tuku - ‬4 min walk
  • ‪Rumah Makan Ayen - ‬8 min walk

About this property

Golden Tulip Legacy Surabaya

Upscale Victorian hotel connected to a shopping center with 2 restaurants
Golden Tulip Legacy Surabaya offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Spa services, a terrace, and multilingual staff are also featured at the luxury Golden Tulip Legacy Surabaya. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Victorian Surabaya hotel.

  • 1 building
  • 205 guestrooms or units
  • 28 levels
  • 2 dining venues
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Golden Tulip Legacy Surabaya offers 205 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. LED televisions come with premium cable channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Rich Spa has 6 treatment rooms. Services include Swedish massages, Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Family friendly

  • Babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:00 AM for a fee: IDR 138,000 to 138,000 for adults and IDR 69,000 to 69,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LED TV with premium cable channels

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Golden Tulip Legacy Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 138000 to 138000 for adults, and IDR 69000 to 69000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Rich Palace Hotel
Rich Palace Surabaya
Rich Palace
Golden Tulip Legacy Surabaya Hotel
Golden Tulip Legacy Surabaya Surabaya
Golden Tulip Legacy Surabaya Hotel Surabaya
Rich Palace Hotel Surabaya by SoASIA Hotels Resorts

Frequently asked questions

How close is Golden Tulip Legacy Surabaya to the airport?

Golden Tulip Legacy Surabaya is 12.7 mi (37-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

Does Golden Tulip Legacy Surabaya have an airport shuttle?

Golden Tulip Legacy Surabaya offers an airport shuttle 24 hours a day, for a charge of IDR 350000 per vehicle, one way.

How close is Golden Tulip Legacy Surabaya to the beach?

This hotel is 13.5 mi (45-min drive) from New Kenjeran Beach.

Does Golden Tulip Legacy Surabaya offer free breakfast?

Free breakfast isn’t offered at Golden Tulip Legacy Surabaya, but buffet breakfast is offered for a fee of between IDR 138000 and 138000 for adults, IDR 69000 and 69000 for children. It's available every day from 5:30 AM to 10:00 AM.

Is there a casino at Golden Tulip Legacy Surabaya?

No, there is no casino at this hotel.

What time is check-in at Golden Tulip Legacy Surabaya?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Golden Tulip Legacy Surabaya?

This hotel offers free self parking and valet parking.

Does Golden Tulip Legacy Surabaya have a pool?

Golden Tulip Legacy Surabaya features an outdoor pool.

Does Golden Tulip Legacy Surabaya have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, pool views, and light fare.

Does Golden Tulip Legacy Surabaya have a spa?

Pamper yourself with a day at Rich Spa, where you can enjoy body scrubs, mani/pedis, and Thai massages.

How close is Golden Tulip Legacy Surabaya to downtown Surabaya?

Golden Tulip Legacy Surabaya is 4.6 mi away from Surabaya.

Golden Tulip Legacy Surabaya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 36 reviews
Rating 8 - Good. 20 out of 36 reviews
Rating 6 - Okay. 7 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 1 out of 36 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

pelayanan ramah
Stayed 2 nights in Jan 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

MAHARANI

オープン当初から使用していますが、当初に比べスタッフを含め食事、サービス、対応全てに於いての質が落ち、ホテルマンとして教育されてるのか疑問に思うことが多々有り。
Stayed 18 nights in Nov 2018
Verified

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inconvenience

Checking in experience was bad. Staff told me I couldn’t check in telling me to come back at 2pm and when I ask another time stating I booked through Expedia they then ask for my name. And was able to check in. Key card kept giving me issue. For the days I was there. I was able to access the lift to my floor and when unlocking the door I could not. I had to go back down to get the card changed. Room wasn’t bright enough. Room was not as clean as expected. Amenities wasn’t as complete as other hotels I stayed.
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with lots of smilling faces.

Good value for money. Amazing smiling staff. ever ready to help.
Verified

10/10 Excellent

Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a great smile.

Exceptional smilling staff . Very spacious room. Good value for money.
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent and good value

Love the premium bedding and linen. Very comfortable. Very friendly and accomodating staff. Good security too. Would definitely book this hotel when I come back to Surabaya.
Stayed 1 night in Mar 2018
Verified

8/10 Good

Yverick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming from Australia, the price of this high-end hotel is unbeatable. It is also relatively cheap and easy to hire a taxi from the hotel. Taxis are waiting in front of the hotel. The facility itself is great but I could see signs of ageing in particular in the bathroom which was still stellar at the time of stay. Hospitality of the staff is exceptional. It is a 4-star hotel so the breakfast is certainly nice but not impressive.
Verified

6/10 Okay

yenny

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel is nice. I booked it for my overseas guest.

The hotel is nice but the service is almost terrible if I have to say. We checked in around 9 pm and the rooms are not ready. The staff kept asking if the rooms are ready through HT radio. The rooms were supposed to be ready because checked in time was at 2 pm and we checked in at 9 pm. It is very inconvenient because they have computers but they don't know if the rooms is ready and kept asking many other staff if the rooms is ready and available. My guests were very tired from a long flight and have to wait for their rooms for a long time. From 3 more minutes wait to 30 minutes wait.
Stayed 1 night in Dec 2017
Verified

8/10 Good

paulus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 2 nights in Oct 2017
Verified

8/10 Good

W

Liked: Staff & service, property conditions & facilities, room comfort

Goed bereikbaar hotel.

Vanaf de jl HR Muhammad kan tot voor de ruime lobby worden gereden. Prina service receptie.
Stayed 3 nights in Oct 2017
Verified

8/10 Good

antz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good hotel for family trip

Good location, many good restaurants around. Restaurants on third level is very good. Not expensive stay but you get big room, comfortable bed and good lobby area. The downside is the towel has weird smell, breakfast is only passable, and bathroom has some lingering damp smell. Also, the carpet has shown its age and has some marks to it. Overall, it is a good 4 star hotel with reasonable price but i would not purchase the breakfast next time.
Stayed 1 night in Aug 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Hotel to Pakwon mall closely

could not use safety box. all staff are kindly for gests. some times G had noisy situation at outside.
Stayed 2 nights in Aug 2017
Verified

8/10 Good

Shingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

コストパフォーマンスの非常に高いホテル

施設のグレード、レストランの味、サービスともに 非常によかったです。 １点だけ残念なのは部屋のWi-Fi。 つながりにくく、速度も遅いため、ここだけ改善が されれば完璧だと思います。 とはいえ、また是非利用したいと思います。
Verified

8/10 Good

Budi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended Hotel

The hotel is clean and brand new . Quite comfort hotel to stay. Good service. Recommended hotel.
Verified

8/10 Good

soon lee

Liked: Cleanliness, property conditions & facilities, room comfort

staff unable to speak english

they should brush up their english so they could talk to customer easily
Verified

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomended

Staff and the service are perfect for me
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
-Staff is friendly -Wifi is little weak
Verified

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean hotel

The hotel is very new, nice hotel , i really like this hotel , not so expensive but very nice.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The room was big, place was well kept. the room key didnt work good and wifi was unstable.
Verified

10/10 Excellent

S KHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE HOTEL IS NICE AND CLEAN STAFF ARE VERY HELPFUL AND FRIENDLY,THE HOTEL LOCATION IS QUITE CENTRAL,AND IT EASY ACCESS TO SHOP AND LOCAL FOOD AROUND THE HOTEL,I WOULD STRONGLY RECOMMEND TO MY FRIEND AND FAMILY TO THIS HOTEL, I HAD A PLEASANT STAY
Verified

6/10 Okay

Kunal

Disliked: Room comfort

Average hotel, don't expect much

Average hotel, don't expect much
Verified

8/10 Good

DITA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

clean hotel

clean room, i have difficulties to contact the hotel by phone
Verified

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lumayaaaaaaan buat istirahaaaaaaaat..... Lokasi cocok dekat keperluan sayaaaaaaaa....
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service

Terrible restaurant and poor house keeping

Supposedly new hotel , very spacious rooms but poorly managed. Food at the restaurant very poor. Will not stay again.
Verified

6/10 Okay

soyon

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
객실이 그다지 청결하진 않았지만 전체적으로 나쁘진 않았음