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The Westin Surabaya

5.0 star property
5-star luxury hotel near Pakuwon Mall, connected to a shopping center

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Photo gallery for The Westin Surabaya

Lobby
Property video
Breakfast, lunch, dinner served; Asian cuisine
3 outdoor pools
Lobby

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Laundry
  • 24/7 front desk

Explore the area

Map
Pakuwon Mall, Jl Puncak Indah L, Surabaya, East Java, 60216
  • Pakuwon Mall
    ‪1 min walk‬
  • Surabaya Zoo
    ‪7 min drive‬
  • Tunjungan Plaza
    ‪10 min drive‬
  • Surabaya (SUB-Juanda)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 1 King Bed, Non Smoking

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking

  • 96 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 2 Double Beds, Non Smoking

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Club Suite, 1 King Bed, Non Smoking

  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 1 King Bed, Non Smoking

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 2 Double Beds, Non Smoking

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

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About the area

Surabaya

In shopping district.At this Surabaya hotel, you'll be within half a mile (1 km) of Pakuwon Mall and 6 miles (10 km) of Surabaya Zoo. Also within 9 miles (15 km) are Tunjungan Plaza and Royal Plaza Surabaya.

What's nearby

  • Pakuwon Mall - 1 min walk - 0.0 km
  • Pakuwon Trade Center - 3 min walk - 0.3 km
  • Royal Plaza Surabaya - 9 min drive - 9.7 km
  • Tunjungan Plaza - 10 min drive - 9.5 km
  • Surabaya Plaza Shopping Mall - 11 min drive - 10.8 km

Getting around

  • Ngagel Station - 11 min drive
  • Tandes Station - 20 min drive
  • Surabaya (SUB-Juanda) - 47 min drive

Restaurants

  • ‪Jong Java Indische Recipe - ‬1 min walk
  • ‪KOI Thé - ‬1 min walk
  • ‪Golden Lamian Pakuwon Mall - ‬1 min walk
  • ‪Teazzí - ‬1 min walk
  • ‪KFC - ‬1 min walk

About this property

The Westin Surabaya

5-star luxury hotel near Pakuwon Mall, connected to a shopping center
The Westin Surabaya offers its guests a full-service spa, 3 outdoor swimming pools, a 24-hour fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 89082 square feet (8276 square meters) and includes a conference center. A complimentary children's club, multilingual staff, and tour/ticket assistance are also featured at the luxury The Westin Surabaya. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Surabaya hotel is smoke free.

  • 204 guestrooms or units
  • Meeting rooms
  • 89082 sq ft of conference space
  • 8276 sq m of conference space
  • Kid's club (free)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Surabaya offers 204 air-conditioned accommodations with safes and complimentary bottled water. Select Comfort beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Surabaya hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, Indonesian

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  • Parking included
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includes taxes & fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (IDR 100,000 per stay)
  • Valet parking on site (IDR 150,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 227,480 for adults and IDR 113,740 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Bicycles
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (55 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Westin Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 874000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 227480 for adults and IDR 113740 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 5)
  • Covered self parking fee: IDR 100000 per stay
  • Valet parking fee: IDR 150000 per stay
  • Rollaway bed fee: IDR 874000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

The Westin Surabaya Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 42 out of 45 reviews
Rating 8 - Good. 3 out of 45 reviews
Rating 6 - Okay. 0 out of 45 reviews
Rating 4 - Poor. 0 out of 45 reviews
Rating 2 - Terrible. 0 out of 45 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hulannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury 5 star service and decor wirh vwry reasonable prices.
Stayed 1 night in Mar 2025

10/10 Excellent

MIGUEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel . Excellent location
Stayed 3 nights in Feb 2025

10/10 Excellent

Chris, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Liandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2025

8/10 Good

Cynthia

Business traveller
Liked: Cleanliness, property conditions & facilities
Very beautiful hotel. Upscale and classy. The rooms were big, clean and very modern. I highly recommend, even though I have one complaint and that's their menu prices, way overpriced. Other than that it is a nice property and I would stay there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Pac

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, clean and spacious. The staff are friendly and welcoming too. Will definitely be my top choice to stay at whenever I go to Surabaya.
Stayed 1 night in Oct 2024

10/10 Excellent

yong seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Chee Yoon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location with hotel situated next to shopping mall. Excellent service provided by hotel staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my expectations even for the Westin brand. I was thoroughly pleased. I even had the red carpet rolled out although it was actually for the president lol.
Stayed 1 night in Jul 2024

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Westin Surabaya. Excellent staff and very attentive service. Club lounge on the 39th floor was perfect for team meetings and a great place for a meal or drink. We look forward to visiting the property again.
Stayed 3 nights in May 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ismail

Stayed 1 night in Sep 2023

10/10 Excellent

Wonhae

Stayed 2 nights in Aug 2023

10/10 Excellent

Sébastien

Stayed 3 nights in Aug 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Syafiq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again!

10/10 Excellent

jin

Liked: Staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

8/10 Good

Edward

Stayed 2 nights in Mar 2023

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent level of service

All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
Stayed 1 night in Apr 2022

10/10 Excellent

Oey Gery

Stayed 1 night in Apr 2022

10/10 Excellent

Ing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service Nice room
Stayed 1 night in Jan 2022

10/10 Excellent

Ing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Jan 2022