2/10 Terrible
Charlotte R., Lincoln, CA
14 Aug 2023
Disliked: Cleanliness
Caustic hot tub & property owner
We chose this cabin for the hot tub. Water level so low, it wasn't filtering. Smelled like it could strip paint. Used test strips under sink. Chlorine off the chart 10+ and more importantly, PH < 6.2 so HIGHLY ACIDIC. Hair in shower & overall dust & spiders, but no big deal. But the most disturbing issue was the owner's response or lack thereof re: hot tub. Once we got home, I had to involve VRBO to get owner to respond. He said "Yes, I saw your messages. We intentionally leave the chlorine level high just like any public or hotel pool/hot tub to make sure it's disinfected. It's hard to keep water levels constant between guests. Sorry if you didn't feel comfortable using it. I hope you were still able to enjoy your stay." I responded that it was mindboggling that I had to tell him that public hot tubs don't have immeasurably high chlorine & he should at least use the PH UP so that the acidity wasn't dangerously high. He said "Levels get low in the hot tub sometimes. I don't go there everyday to make sure levels and chemicals are perfect. You're not getting a refund due to a slight chemical imbalance in the hot tub. I'm sorry you weren't able to enjoy the lake or natural beauty around you."
Charlotte R.
Stayed 2 nights in Aug 2023