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Crowne Plaza Suzhou by IHG

5.0 star property
Family-friendly 5-star hotel near Jinji Lake

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Photo gallery for Crowne Plaza Suzhou by IHG

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor, Lounge Acc)
Fitness facility
Point of interest
Terrace/patio
1 bedroom, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
168 Xinggang Street, Suzhou, Jiangsu, 215021
  • Jinji Lake
    ‪1 min walk‬
  • Gate to the East
    ‪11 min walk‬
  • Suzhou International Expo Center
    ‪6 min drive‬
  • Wuxi (WUX-Shuofang)

Room options

View all photos for Premium Room, 2 Double Beds, Club Lounge Access (High Floor, Lounge Access)

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Club Lounge Access (High Floor, Lounge Access)

  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Lake View (Jinji)

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Lake View (Jinji)

  • 42 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club Lounge Access (High Floor, Lounge Access)

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Club Lounge Access (High Floor, Lounge Access)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Lake View (Jinji)

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Lake View (Jinji)

  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access (Explorer, Lounge Access)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Club Lounge Access (Explorer, Lounge Access)

  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor, Lounge)

Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor, Lounge)

Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor, Lounge)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Lake View

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Lake View

  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Club Lounge Access (Captain, Lounge Access)

Suite, 1 King Bed, Club Lounge Access (Captain, Lounge Access)

Suite, 1 King Bed, Club Lounge Access (Captain, Lounge Access)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Lake View

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Lake View

8.0 out of 10
Very good
(2 reviews)
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access (High Floor, Lounge Access)

Premium Room, 1 King Bed, Club Lounge Access (High Floor, Lounge Access)

Premium Room, 1 King Bed, Club Lounge Access (High Floor, Lounge Access)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Lake View

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor, Lounge Acc)

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor, Lounge Acc)

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor, Lounge Acc)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premium Room, 2 Double Beds, Club Lounge Access (High Floor, Lounge Access)

Premium Room, 2 Double Beds, Club Lounge Access (High Floor, Lounge Access)

Premium Room, 2 Double Beds, Club Lounge Access (High Floor, Lounge Access)

  • Sleeps 3
  • 2 Double Beds

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2 indoor pools

Hilton Suzhou

Suzhou Industrial Park
  • Pool
  • Spa
  • Kids pool
  • Parking included
4.7 out of 5, Exceptional, 74 reviews
The price is CA $105
CA $122 total
includes taxes & fees
Aug 18 - Aug 19
Hilton Suzhou

About the area

Suzhou

City center stay.Within a 10-minute walk of this Suzhou Industrial Park hotel, you'll find Jinji Lake and Gate to the East. Also, Suzhou International Expo Center is within 3 miles (5 km) and Suzhou Museum is within 6 miles (10 km).

What's nearby

  • Jinji Lake - 1 min walk - 0.1 km
  • Gate to the East - 11 min walk - 0.9 km
  • Suzhou International Expo Center - 6 min drive - 3.5 km
  • Humble Administrator's Garden - 9 min drive - 6.5 km
  • Suzhou Museum - 10 min drive - 6.5 km

Getting around

  • Dongfangzhimen Station - 10 min walk
  • Suzhou Railway Station - 18 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 118 min drive

Restaurants

  • ‪苏面坊 - ‬5 min walk
  • ‪Naughty Beer - ‬4 min walk
  • ‪鹤家 - ‬6 min walk
  • ‪Cafe Outdoor - ‬7 min walk
  • ‪东门饭店 - ‬2 min walk

About this property

Crowne Plaza Suzhou by IHG

Family-friendly 5-star hotel near Jinji Lake
Crowne Plaza Suzhou by IHG offers its guests a full-service spa, a marina, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. A seasonal outdoor pool, a health club, and a sauna are also featured at the luxury Crowne Plaza Suzhou by IHG.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

  • 1 building
  • 388 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Meeting rooms
  • Built in 2009
  • Kid's club (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Crowne Plaza Suzhou by IHG offers 388 accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Languages

Chinese (Mandarin), English

Similar properties

1 King Premium Panoramic View

InterContinental Suzhou by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 159 reviews
The price is CA $129
CA $151 total
includes taxes & fees
Aug 24 - Aug 25
InterContinental Suzhou by IHG

Property amenities

Family friendly

  • Arcade/game room
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Train station pick-up shuttle (surcharge)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 128 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Suzhou
Crowne Plaza Suzhou
Suzhou Crowne Plaza
Crowne Plaza Suzhou Hotel

Crowne Plaza Suzhou by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 121 out of 158 reviews
Rating 8 - Good. 26 out of 158 reviews
Rating 6 - Okay. 10 out of 158 reviews
Rating 4 - Poor. 1 out of 158 reviews
Rating 2 - Terrible. 0 out of 158 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kian Chuan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff and manager Henry was really helpful. Luxurious rooms and the buffet spread was superb.
Stayed 2 nights in Apr 2025

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some improvements required for excellence

The Crowne plaza Suzhou was very clean. The bed very so comfortable and the room was good. The breakfast was superb. Lots of options both Chinese and western. It is located near a shopping centre and also easy access to the metro. There is a walkway around jinji lake accessible from the hotel. We ate 3 nights in the Prince restaurant in the hotel. On 2 occasions, the food was superb. On our last night, the service was dreadful and we waited over 1 hour for food. We asked for non spicy food but it came out so full of chillies that we couldn’t eat it. We ended up leaving the restaurant, very disappointed. On check in, they did not recognise my hotels.com gold membership. Again, I was very disappointed with that. I hope the hotel fixes these issues as it is a good place to stay.
Outside the hotel.
View from outside.
Stayed 3 nights in Apr 2025

10/10 Excellent

Hanyue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sherline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Angelica

Stayed 3 nights in Oct 2024

10/10 Excellent

isaac

Stayed 3 nights in Oct 2024

10/10 Excellent

Joseph Chin Fong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with staff very well trained to cater to needs. Diverse assortment for breakfast
Stayed 4 nights in Oct 2024

10/10 Excellent

Stoyan, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super conveniently located, with a super beautiful lake trail leading to an area with fountain shows at night. 10 minute walk to the arch building, which has an insanely huge shopping mall around it with many dining options. The hotel itself is nice and clean. The views and locations are amazing, would definitely stay again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Julie

Stayed 4 nights in Jul 2024

8/10 Good

Sarah

Business traveller
Liked: Cleanliness
Stayed 9 nights in Aug 2024

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Crown Plaza is very friendly and accommodating during my stay and made me feel comfortable and happy! Also, the continental breakfast has a great variety. They cleaned my room very well and got to know me as a regular requesting oat milk lattes in the morning. Room service was always attentive and friendly. I would definitely stay here again
Stayed 17 nights in Jul 2024

8/10 Good

winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Great location near Suzhou biggest mall, lots of restaurants, shops, and activites for kids. They upgraded us to a family suite with great views and a bunk bed for the small kiddos. Their customer service was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2024

10/10 Excellent

jerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to music fountain
Stayed 3 nights in Jun 2024

10/10 Excellent

Ning

Travelled with family

Sunny Jiang

Highly recommend, everything’s perfect for family trip!
Stayed 2 nights in Jun 2024

10/10 Excellent

Shijun

Stayed 2 nights in Jun 2024

10/10 Excellent

ying

Stayed 1 night in Jun 2024

10/10 Excellent

Walter, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location next to Suzhou center
Stayed 1 night in May 2024

8/10 Good

mike

Stayed 2 nights in May 2024

8/10 Good

Yingzi

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, beautiful view! Staff are very friendly. Breakfast is amazing, so many choices.
Stayed 4 nights in Apr 2024

10/10 Excellent

Xiaomin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Hotel had small fire but under control. The best part is how they deal with emergency. They put guest satisfaction at first. Beside the great service, the hotel is beautiful. You get the view of the Jingji lake and the door of the east. Very convenient to the mall and countless restaurants on the Ligongdi,easy subway ride to the old town as well. I will definitely stay there again. Highly recommended!
Stayed 2 nights in Oct 2023

10/10 Excellent

CHEE KUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Kyna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except there is no coffee maker in the room.
Stayed 3 nights in Jan 2020