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"Good basic hotel close to everything by the wharf. " More

By a verified traveller on Wed 26 Feb 2020

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Hotel Description

Adults-only hotel near The Rocks Markets

The Rocks stay

With a stay at this The Rocks hotel, you'll be steps from Campbell’s Storehouses and The Rocks Markets. Ken Done Gallery and Foundation Park are also within half a mile (1 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. WiFi in public areas is free. A hair salon, dry cleaning, and luggage storage are also on offer.

Standard Single Room, Shared Bathroom

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Double Room, Ensuite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Twin Room, Ensuite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Twin Room, Shared Bathroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Twin Room, Shared Bathroom (with 2 Single Beds)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Mercantile Hotel The Rocks ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercantile Hotel The Rocks

Everyone (1) Family (1)
4 out of 5
Good basic hotel close to everything by the wharf.

Posted by , from San Diego on 26 Feb. 2020

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3 out of 5
The atmosphere of being above a bar was great! The hotel has a unique design so our family (two rooms) were the only ones on this particular floor. The location was great! The atmosphere was relaxed. Unfortunately..... The hotel portion was not very well staffed, so it was not easy to find someone if you had any issues, which we did. Upon arrival, our room smelled moldy & the second night we found out why. There was yellow water leaking from the ceiling in the crossway between the bedroom & bathroom. The rug was wet, so getting to the bathroom without wet feet wasn't an option. The worst part of the whole thing was we didn't discover it ourselves. When we got back from a loooong day excursion we were welcomed with 2 mini garbage cans collecting the yellow water which was still dripping from the ceiling. NO staff members alerted us, or apologized, or asked to move us, not even a note. Poor customer service on that one. And again, there was nobody readily available to discuss this with. Being too tired, we just threw down some towels & dealt with it. Besides that obvious problem, the bathroom had blackish mildew in the shower & tub & the furniture was old beaten up stuff. The fireplace was beautiful but didn't work. :( ON a good note, the other family members had no leaks, (same mold), and new furniture.

Posted by on 14 Jul. 2019

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About the Mercantile Hotel The Rocks

Location 25 George Street, The Rocks, NSW 2000

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Mercantile Hotel The Rocks also features dry cleaning/laundry services, a hair salon, and a front-desk safe. Smoking is allowed in designated areas at this Sydney hotel.

  • 14 guestrooms or units
  • Built in 1915
  • Dry cleaning
  • Storage area for luggage
  • Front-desk safe
  • Beauty salon
  • Television in lobby
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Sydney Circular Quay Station (2.2 km / 1.3 mi)

Room Amenities

Mercantile Hotel The Rocks offers 14 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board available
  • Climate control (air conditioning)

Food & Drink

The Mercantile Hotel - This bistro serves lunch and dinner.

The Mercantile Hotel - This pub specializes in Irish cuisine and serves breakfast, lunch, dinner, and light fare. Happy hour is offered. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 1:30 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Tuesday: noon - 7:00 PM
  • Wednesday - Sunday: 11:30 AM - 9:00 PM
The check-in location differs from the property location. Check-in location: [Bar]. If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Tuesday: noon - 7:00 PM
  • Wednesday - Sunday: 11:30 AM - 9:00 PM
The check-in location differs from the property location. To check in, guests will need to go to Bar
Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Minimum guest age is 18
  • Caters to adults only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercantile Hotel Rocks
  • Mercantile Hotel
  • Mercantile Rocks
  • Mercantile The Rocks The Rocks
  • Mercantile Hotel The Rocks Hotel
  • Mercantile Hotel The Rocks The Rocks
  • Mercantile Hotel The Rocks Hotel The Rocks

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.