We arrived well before check in. Our room type was not available, but the bellmen took our bags to allow us to journey out for a few hours without them. When we returned we were able to get into our room. Our reservation was for 5 nights, and I had thought the suite would offer a proper bedroom as well as a foldout couch, perfect for our young family of four, however, I did not realize the room has a large pass through window, therefore the space is essentially one bag room. I worked with a gentleman named Dip on the Guest Relations team. He went out of his way to understand my concern, find options and advocate for my family with the hotel management. He was a true professional and one could tell he is in hospitality for all the right reasons. It was a pleasure meeting him, and he really made our trip a great vacation (as the kids could sleep and the parents could work or watch a movie). Thank you very much Dip, much appreciated.
Fantastic property, near the tube and within walking distance to many of Londons best sites.