Hôtel Ermitage

Family-friendly 4-star hotel with 2 restaurants

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Where to?

Dates

August 2025

September 2025

Creator video - submitted by Colby Holiday

Indoor pool, outdoor pool, pool umbrellas, sun loungers

2 restaurants, breakfast, lunch, dinner served; Regional cuisine

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Hot tub
Bar
Parking included
Spa
Pool
Room service

Explore the area

1230 Avenue du Leman, Neuvecelle, Haute-Savoie, 74500

Evian Thermal Spa
‪9 min walk‬
Evian Casino
‪14 min walk‬
Evian Masters Golf Club
‪4 min drive‬
Geneva (GVA-Cointrin Intl.)
‪58 min drive‬

Room options

Deluxe Room, Lake View

Good

Sleeps 3
1 King Bed

Junior Suite (South-facing)

Sleeps 5
1 Double Sofa Bed and 1 King Bed

Suite, Lake View (Castel Lake View)

Sleeps 5
1 Double Bed and 1 Double Sofa Bed

Deluxe Room (South-facing)

Sleeps 3
1 King Bed

Family Room, Lake View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Room (Privilege South-facing room)

Sleeps 3
1 King Bed

Suite, Lake View

Sleeps 5
1 King Bed

Room (South-facing room)

Sleeps 2
1 King Bed

About the area

Neuvecelle

On lake.Within a 15-minute walk of the hotel, you'll find Source Cachat and Évian-les-Bains Port. Palais Lumieres and Evian Thermal Spa are also within 2 miles (3 km).

What's nearby

Evian Thermal Spa - 9 min walk - 0.8 km
Évian-les-Bains Port - 12 min walk - 1.1 km
Source Cachat - 12 min walk - 1.1 km
Evian Casino - 14 min walk - 1.2 km
Evian Masters Golf Club - 4 min drive - 2.8 km

Getting around

Evian-les-Bains (XEB-Evian-les-Bains Train Station) - 7 min drive
Geneva International Airport (GVA) - 76 min drive

Restaurants

‪L'Orientalis - ‬17 min walk
‪Coffee Break - ‬13 min walk
‪Cosmopolitan Bar - ‬17 min walk
‪Au Cabestan - ‬18 min walk
‪Franco Suisse - ‬15 min walk

About this property

Hôtel Ermitage

Family-friendly 4-star hotel with 2 restaurants

Hôtel Ermitage offers its guests a full-service spa, outdoor tennis courts, and an indoor tennis court. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 12917 square feet (1200 square meters) and includes conference space. An outdoor pool, an indoor pool, and a children's pool are also featured at the family-friendly Hôtel Ermitage. A cruise ship terminal shuttle and a train station pick-up service are free. Self parking is free.

This 4-star Neuvecelle hotel is smoke free.

1 building

80 guestrooms or units

4 levels

2 dining venues

Meeting rooms

12917 sq ft of conference space

1200 sq m of conference space

Built in 1990

Kid's club (surcharge)

Supervised childcare (surcharge)

Childcare (surcharge)

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Ski lift tickets

Ski equipment storage

Ski equipment rentals

Charging station for electric cars

Business facilities

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Pool or billiards table

Library

Terrace

Garden

Gift shop

Beauty salon

Fireplace in lobby

Onsite shopping

Bellhop

Elevator

No smoking on site

Bar or lounge

Bar by the pool

Hôtel Ermitage offers 80 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

Spa Quatre Terres has 10 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Languages

Arabic, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Similar properties

Pool
Spa
Pet-friendly
Free WiFi

CA $276 total

includes taxes & fees

Sep 3 - Sep 4

Property amenities

Family friendly

Arcade/game room
Children's club (surcharge)
Children's pool
Free area shuttle
In-room babysitting (surcharge)
Indoor pool
Laundry facilities
Outdoor pool
Playground
Soundproofed rooms
Supervised activities for children (surcharge)

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Free area shuttle
Free train station pick-up shuttle
Free casino shuttle
Free cruise terminal shuttle
Limo/town car service
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 30 per person
2 restaurants
A bar/lounge
A poolside bar

Things to do

18-hole adjacent golf course
3 outdoor tennis courts
Arcade/game room
Basketball
Bicycle rentals
Billiards/pool table
Children's club
Children's pool
Full-service spa
Golf caddies
Golf carts
Golf clubhouse
Golf clubs/equipment
Golf driving range
Hot tub
Indoor pool
Indoor tennis court
Library
Outdoor pool
Playground
Pro golf lessons
Pro golf shop
Sauna
Shopping
Ski equipment rentals
Ski passes
Ski storage
Steam room
Tennis lessons
Volleyball

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Wheelchair-accessible parking

Room amenities

Entertainment

Flat-screen TV with satellite channels
Pay movies

Bedroom

Bedsheets provided

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Food and drink

24-hour room service
Espresso maker
Free bottled water
Minibar

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 2 to April 17:

One of the swimming pools

Access methods

Staffed front desk

Pets

Pets: EUR 35 per pet, per day
Only dogs and cats are allowed
Maximum 1 pets
Pets cannot be left unattended
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: EUR 2.25 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately EUR 30 per person
Pet fee: EUR 35 per pet, per day
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
The seasonal pool will open April 17 and close November 01.
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Ermitage Neuvecelle

Hôtel Ermitage Neuvecelle

Ermitage Neuvecelle

Ermitage

Hotel Hôtel Ermitage Neuvecelle

Neuvecelle Hôtel Ermitage Hotel

Hôtel Ermitage Neuvecelle

Hotel Hôtel Ermitage Neuvecelle

Neuvecelle Hôtel Ermitage Hotel

Hotel Hôtel Ermitage

Ermitage Neuvecelle

Hôtel Ermitage Neuvecelle

Ermitage Neuvecelle

Hotel Hôtel Ermitage Neuvecelle

Neuvecelle Hôtel Ermitage Hotel

Hotel Hôtel Ermitage

Ermitage

Hôtel Ermitage Hotel

Hôtel Ermitage Neuvecelle

Hôtel Ermitage Hotel Neuvecelle

Hôtel Ermitage Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Linda

Business traveller

Jan 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent

Stayed 10 nights in Jan 2025

10/10 Excellent

Fabien

Oct 30, 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Sevda

Travelled with family and small children

Oct 8, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely perfect resort for families with small children. The service is excellent. The staff is lovely. I loved it so much that I extended our stay a second night. Highly recommend!

Stayed 1 night in Oct 2023

8/10 Good

Julia

Travelled with partner

Sep 2, 2023

Liked: Cleanliness, amenities, property conditions & facilities

The hotel is a super cosy, surrounded by beautiful park, offering amazing view and has super convenient options to reach the town (funicular or free shuttle). Staff at the reception and bar super nice, good breakfast, however disappointing restaurant (both service and food)

Stayed 1 night in Aug 2023

10/10 Excellent

David, Gustavia St.Barthelemy

Jul 27, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Upscale. Family friendly. Safe & quiet.

Stayed 4 nights in Jul 2023

8/10 Good

Adel

Travelled with family

Jan 27, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quite, good view location

Stayed 3 nights in Jan 2023

10/10 Excellent

Nabil

Travelled with family

Sep 17, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Many thanks for the reception staff

Stayed 2 nights in Sep 2022

10/10 Excellent

Simon

Sep 8, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful

It more than met our expectations. Peaceful and quiet.

Stayed 4 nights in Sep 2022

8/10 Good

Ayman, Cairo

Jul 2, 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Good Location and Peace of Mind

The staff is friendly and helpful. The premises is in a good location isolated from noise. The view is breathtaking. I liked the amenities except for the limited fitness room. I had a massage which was just ok. Nice escapade with your loved one.

Stayed 1 night in Jun 2018

10/10 Excellent

Ruth

Sep 16, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in lovely grounds

Our Hotel Ermitage room was one of the best I have ever stayed in, with a well though out layout, quality fittings and a fantastic view of the gardens and Lake Geneva.

Stayed 4 nights in Aug 2017

10/10 Excellent

Serge, Israel

Apr 27, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great , Relaxing and Peaceful hotel.

Fabulous hotel. Very nice location. Beautiful park. Relaxing SPA . Hotel staff very kind and professional.

10/10 Excellent

Jo, London

Sep 5, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel, one of the best we've stayed in

Excellent service, location and lovely food. Nothing was too much trouble and we appreciated the little extras and free shuttle service. The views from breakfast will never be forgotten.

10/10 Excellent

Miroslava, Serbia

Aug 12, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Overall it is a pleasant hotel, very clean, nice surroundings. It is around 2 km from Evian, but the hotel operates shuttle service to the centre and the hotel's casino downtown. The staff is kind and helpful though their English could be better for a hotel of this range.

10/10 Excellent

Verified traveller

Sep 7, 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Faultless

A wonderful hotel with great views of the lake. The room was spacious and included everything we needed including lovely Occitane toiletries and plentiful supplies of Evian water! The staff were most helpful in all areas, polite and friendly. The spa and both pools (indoor and outside) were very pleasant and the grounds were beautifully kept. The location was convenient for the funicular to the town.

10/10 Excellent

Verified traveller

Jul 1, 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful, relaxing stay in one of the most beautiful parts of the world I have ever seen. Our room, which had a separate sitting area with pull out couch, was extremely comfortable for a family of three. Food was excellent, grounds were immaculate, staff was helpful. Evidently there was some construction going on, as the indoor pool was not open during our stay. We never saw or heard any of it. Our only issue was that our stay wasn't long enough!

10/10 Excellent

Graham, UK

Jun 25, 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Slightly misleading

Some of their advertising suggests the hotel is on the golf course - it is 2km away. Not necessarily a problem, since they run an efficient shuttle bus service. Otherwise, the hotel is superb.

6/10 Okay

karamichelle, Basel

Jun 21, 2014

Liked: Cleanliness, room comfort

Great place to relax!!

It was fantastic!

8/10 Good

Cyril, St. Petersburg

Nov 16, 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a historical place

It's a good 4 star hotel in a location that used to be a famous spa resort some 100 years ago. There is another 5 star hotel belonging to the same group, but it was closed for renovation. The service was impeccable. Literally there was nothing to complain about. Rooms were completely refurbished some 2-3 ago. However, the spa area was a disappointment. When we planned a trip to Evian, we expected to see a historical town with nice buildings from belle epoque, thermal baths and a hotel featuring a large modern spa area with mineral water. What we discovered was a town that appeared somewhat neglected to us, historical baths in a beautiful building converted into an exhibition hall. There are no large public baths at all such as you find in German Baden-Baden or Swiss Bad Ragaz. The town had them but decided to close them down. It's not the only strange thing we found out. For example, there was a railroad around the Geneva lake that was constructed over 100 years ago, which still exists but is closed and abandoned on the French territory, service starts as soon as you cross the border to Switzerland. There was a beautiful historic landmark hotel Splendide that was frequented by famous people, which was demolished in the eighties. Actually they demolished a number of old hotels. To summarize, if you expect a grandeur of a historical spa resort, it's gone. Pity! If you need a place to read a book on a bench with a nice view of the lake - then it's an option for you.

10/10 Excellent

Verified traveller

Apr 8, 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great relaxing stay

We had an amazing stay at the Hôtel Ermitage. It was a perfect weekend, starting from being picked up and chauffeured around the quaint town all courtesy of the Ermitage. I booked the stay for my girlfriends birthday and they went out of their way to help her celebrate it with a complimentary gift and a cake at dinner, which was exceptional! The spa and swimming pool only made the stay a lot more relaxing and that was exactly what we were looking for.

10/10 Excellent

Verified traveller

Sep 22, 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Put it on your Bucket List

We have traveled and stayed in many hotels around the world. This has been our absolute favorite. It is a must visit if you are in the area.

10/10 Excellent

Kristina

Travelled with family

May 5, 2025

Stayed 1 night in May 2025

10/10 Excellent

Olivier

Travelled with family

May 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2025

8/10 Good

Philippe

Mar 22, 2025

Stayed 1 night in Mar 2025

4/10 Poor

Peter

Nov 11, 2024

Liked: Cleanliness

Disliked: Room comfort

Heizung im Zimmer defekt

An der Reception waren die Personen nicht hilfsbreit für Tipps in der Umgebung. Das Zimmer war extrem kalt. Mechaniker versuchte die Heizung zu reparieren. Wir erhielten eine zweite Decke für die Nacht. WC Rollenhalter war nicht richtig fixiert.

Stayed 1 night in Nov 2024

10/10 Excellent

DAMIEN

Nov 4, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2024

Hôtel Ermitage

Choose dates to view prices

Photo gallery for Hôtel Ermitage

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View

View all photos for Junior Suite (South-facing)

Junior Suite (South-facing)

View all photos for Suite, Lake View (Castel Lake View)

Suite, Lake View (Castel Lake View)

View all photos for Deluxe Room (South-facing)

Deluxe Room (South-facing)

View all photos for Family Room, Lake View

Family Room, Lake View

View all photos for Room (Privilege South-facing room)

Room (Privilege South-facing room)

View all photos for Suite, Lake View

Suite, Lake View

View all photos for Room (South-facing room)

Room (South-facing room)

About the area

Neuvecelle

What's nearby

Getting around

Restaurants

About this property

Hôtel Ermitage

Languages

Similar properties

Hilton Evian-les-Bains

Hilton Evian-les-Bains

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

National rating

Property is also known as

Hôtel Ermitage Reviews

Reviews

Exceptional

9.8/10

9.4/10

9.8/10

9.6/10

9.6/10

Reviews

10/10 Excellent

Linda

Linda

10/10 Excellent

Fabien

Fabien

10/10 Excellent

Sevda