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Gran Hotel Plaza Imperial

Property class: 3
Family-friendly 3-star hotel with outdoor pool

Choose dates to view prices

Photo gallery for Gran Hotel Plaza Imperial

An indoor swimming pool with clear blue water, surrounded by orange structural beams and large windows.
A modern building with a large entrance, columns, and a staircase.
A lobby with a reception desk, seating area, and a staircase leading to an upper level.
A buffet setup with various food containers and a vase with flowers.
An outdoor patio area with tables and chairs, a covered seating area, and a building with large windows.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Km 57.5 Carr. Mexico-Toluca, Toluca, MEX, 52170
  • Place, Plaza Sendero Toluca
    ‪2 min drive‬
  • Place, Centro De Arte Y Cultura
    ‪3 min drive‬
  • Place, Galerias Toluca
    ‪4 min drive‬
  • Airport, Toluca, Estado de Mexico (TLC-Toluca Intl.)
    ‪17 min drive‬

Room options

View all photos for Executive Room with One King Bed or Two Double Beds

A hotel room with a bed, bedside lamps, a dresser, and a television.

Executive Room with One King Bed or Two Double Beds

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Room (with Two Double Beds)

A hotel room with two beds, each with white linens and a brown throw blanket. There are two bedside tables with lamps, and a painting on the wall.

Standard Room (with Two Double Beds)

  • 28 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

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About the area

Toluca

Metepec stay.Your stay at this Metepec hotel places you within 3 miles (5 km) of Plaza Sendero Toluca and Centro De Arte Y Cultura. Toluca Convention and Exhibition Center and San Carlos Golf Club are also within 3 miles (5 km).

What's nearby

  • Plaza Sendero Toluca - 2 min drive - 3.0 km
  • Centro De Arte Y Cultura - 3 min drive - 3.8 km
  • Galerias Toluca - 4 min drive - 5.7 km
  • Metropolitan Bicentennial Park - 7 min drive - 9.4 km
  • Toluca Convention and Exhibition Center - 8 min drive - 5.3 km

Getting around

  • Metepec Station - 15 min walk
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 13 min drive

Restaurants

  • ‪El Garifa - ‬14 min walk
  • ‪Birreria Los Chatos - ‬3 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪Toks - ‬4 min drive
  • ‪Tacos El Jefe - ‬14 min walk

About this property

Gran Hotel Plaza Imperial

Family-friendly 3-star hotel with outdoor pool
Gran Hotel Plaza Imperial offers its guests an indoor pool, an outdoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There's an onsite business center. Multilingual staff, tour/ticket assistance, and a garden are also featured at the family-friendly Gran Hotel Plaza Imperial. Self parking is free.

This 3-star Toluca hotel is smoke free.

  • 150 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1982
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Gran Hotel Plaza Imperial offers 150 accommodations with coffee/tea makers and hair dryers. Cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 100 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with cable channels

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 6:30 AM to 11 PM.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Gran Hotel Imperial
Gran Hotel Plaza
Gran Hotel Plaza Imperial
Gran Hotel Plaza Imperial Toluca
Gran Plaza Imperial
Gran Plaza Imperial Toluca
Hotel Gran Plaza Imperial
Hotel Plaza Imperial
Plaza Imperial
Gran Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel
Gran Hotel Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel Toluca

Frequently asked questions

How close is Gran Hotel Plaza Imperial to the airport?

Gran Hotel Plaza Imperial is 5.6 mi (13-min drive) away from the Toluca, Estado de Mexico (TLC-Toluca Intl.) airport, the closest popular airport to the property.

Does Gran Hotel Plaza Imperial have an airport shuttle?

Airport shuttle services are not available at Gran Hotel Plaza Imperial.

Does Gran Hotel Plaza Imperial offer free breakfast?

Free breakfast isn’t provided at Gran Hotel Plaza Imperial, but buffet breakfast is offered for a fee of MXN 150 for adults and MXN 100 for children. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at Gran Hotel Plaza Imperial?

No, there is no casino at this hotel.

What time is check-in at Gran Hotel Plaza Imperial?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Gran Hotel Plaza Imperial?

This hotel offers free self parking.

Does Gran Hotel Plaza Imperial have a pool?

Gran Hotel Plaza Imperial features an indoor pool and an outdoor pool. Guests can enjoy pool access from 6:30 AM to 11 PM.

Does Gran Hotel Plaza Imperial have a restaurant?

Gran Hotel Plaza Imperial is home to Plaza Metepec, which features international cuisine and garden views.

Does Gran Hotel Plaza Imperial have a spa?

There are no spa services available at this hotel.

How close is Gran Hotel Plaza Imperial to downtown Toluca?

Gran Hotel Plaza Imperial is 5.1 mi away from Toluca.

Gran Hotel Plaza Imperial Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 105 out of 392 reviews
Rating 8 - Good. 152 out of 392 reviews
Rating 6 - Okay. 76 out of 392 reviews
Rating 4 - Poor. 40 out of 392 reviews
Rating 2 - Terrible. 19 out of 392 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor la alberca techada y a temperatura agradable para disfrutar con la familia. Solo el bufete si le falto.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy bien excepto el frío en los pasillos que cuando sales d ela alberca es cambio drástico de temperatura
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familia y negocios

Excelente lugar, como y muy buen servicio
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alberca, aun haciendo mucho frío en Toluca el área esta agradable climatizada para estar en traje de baño. Mi hijo se lo pasó ¡Súper!
Stayed 1 night in Oct 2019
Verified review

4/10 Poor

Eduardo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No contrates por internet o te transan

en general bien, el unico inconveniente es que en al hacer la reservacion en la pagina de Hoteles.com dice que incluye desayuno, pero al solicitar eldesayuno la persona de recepcion dijo que cuando se hace la reservacion por internet sea cual sea la aplicacion no inluye desayuna, el costo es de $150.00 por persona, lo tome por la comodidad de estar ya ahi y no tener que salir a buscar, no lo recomiendo, el jugo es agua saborizada, los guisados pocos y no de buen sabor, muy poca variedad, lo unico rescatable fue la atencion del 'ersonal del restaurante, por lo tanto no lo recomiendo y menos si haces las reservaciones por internet.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco retirado , del centro, y del lugar a donde tenia un evento
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Rosa María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente comida y atención

Excelente atención del personal desde la recepción hasta restaurante y limpieza de cuartos , la comida con un toque de cocina de provincia, delicioso, limpio, ingredientes naturales y frescos
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca está climatizada y muy agradable. El personal amable pero el restaurante muy limitado. El capitán de meseros se esforzó por conseguirnos café porque no había en el restaurante. Las camas muy limpias y cómodas.
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal amable, el hotel muy bonito sólo que se escuchaba el ruido de la habitación de al lado
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

gerardo

Liked: Staff & service, property conditions & facilities, room comfort

Bueno para lo que necesitaba

Le falta limpieza en las habitaciones
Stayed 1 night in Jun 2019
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Sólo una entrada al hotel, no hay acceso a los cuartos, tiene estacionamiento pero no es independiente de otro que está ahí, la gente de recepción nada atenta
Stayed 1 night in Jun 2019
Verified review

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
No servían varios canales de la tele
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ............................................................................................
Stayed 3 nights in Apr 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
La alberca está muy bien y la limpieza. Lo que no me gusto que no sirvió el aire acondicionado.
Stayed 8 nights in Apr 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplen con lo que se muestra en imagenes. Todo bien en general
Stayed 1 night in Apr 2019
Verified review

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

El hotel es bueno, el personal tiene una atención increíble, pero también es importante mencionar que el hotel está en remodelación, las almohadas estaban hechas bolas fue lo único que no me gusto
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nos gusto mucho la habitación muy amplia, limpia, la alberca templada fue lo mejor porque llevamos a nuestros hijos y pudieron nadar muy a gusto, los desayunos muy ricos, tuvimos solo un detalle a la llegada buscando la habitación ya la habíamos encontrado estábamos por abrir y se acerco un señor personal del hotel pregunta que habitación le dimos el numero nos dijo que era mas adelante y nosotros le dijimos que era esa y nos dijo que no que mas adelante y después ve el # de habitación y nos dice como si nosotros fuéramos los equivocados desde el principio " a ver es esta señor" pero de ahí todo muy bien
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Algunas personas del restaurant muy groseras. pero en general muy agradable
Stayed 3 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente,desde el recibimiento hasta el trato del personal
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

NORBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Excelente opción de descanso
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Han mejorado mucho en el mantenimiento del hotel y sigue siendo un hotel familiar, comodo y a precio razonable. La albera templada es ideal para los niños. El personal es muy amable.
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
En general las instalaciones son viejas. Cuando llegue el baño estaba sucio, el techo esta sin pintar. Al bañarse se tapó porque el agua no se va, súper incómodo ojalá lo arreglen es el cuarto 402. El olor de cuarto era peculiar, viejo.
Stayed 1 night in Mar 2019
Verified review

2/10 Terrible

Elsa

Disliked: Cleanliness
Muy sucio y el restaurate muy caro sercicio muy malo
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Ricardo J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena y cómoda estancis

Muy bien el servicio y todo el personal muy amable.
Stayed 2 nights in Jan 2019
Verified review

6/10 Okay

Cesar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El gym Está en pésimas condiciones, la alberca muy bien, en general regular todo
Stayed 3 nights in Feb 2019