4.2 out of 5

"Barring some noisy construction right next door everything was perfect. The self parking deck is not well suited for midsize to large suvs - spaces w ... " More

By a verified traveller on Mon 16 Jul 2018

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Hotel Description

4-star spa hotel near Ryerson University

City center stay

With a stay at this Downtown Toronto hotel, you'll be within half a mile (1 km) of Ryerson University and 2 miles (3 km) of Hockey Hall of Fame. The Distillery Historic District and University of Toronto - St. George Campus are also within 2 miles (3 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the fitness center, bar/lounge, and concierge services.

Free WiFi, kitchenettes

The 177 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as free WiFi and LCD TVs with DVD players. Pillowtop beds, 24-hour room service, and premium bedding are also available.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
C$196 per night

Junior Suite, 1 King Bed with Sofabed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Grand Hotel & Suites Toronto ratings based on 55 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Grand Hotel & Suites Toronto

Everyone (20) Couples (3) Family (1)
5 out of 5
great hotel very clean great staff and very close to downtown toronto and many attractions

Posted by on 3 Nov 2018

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1 out of 5

Posted by on 16 Oct 2018

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5 out of 5

Good choice in downtown

Pros: Access to downtown
Cons: For large vehicles, allow the open parking area to be used instead of the underground space since it can get quite unwieldy for large vehicles!
Barring some noisy construction right next door everything was perfect. The self parking deck is not well suited for midsize to large suvs - spaces were tight and turning was problematic in some parts. Rooms were perfect, the food we ordered for room service was well above average. The complementary breakfast was great - the only thing that would make it better would be a make to order eggs station! I don't like scrambled eggs and that was the only choice. Staff was top notch!

Posted by , from Atlanta on 16 Jul 2018

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3 out of 5

Last Minute Choice

Pros: Service.
Cons: Worn HVAC made noise (we moved to another room) and amenities showing wear ant tear.
Location: The neighborhood is in transition from run-down flats and Salvation Army housing projects to high-rise apartment buildings and offices. Felt save, tho
We had a bnb reservation that fell through the day we arrived in Toronto. Fortunately, we booked the Grand Hotel at 5 pm the day we arrived for a 5 day stay. The staff was courteous and helpful, the room was nice, but a little worn for the price, and breakfast (included) serviceable but not great. If this location suits you and price is ok for your budget, this is a reasonable hotel to choose.

Posted by on 29 Jun 2018

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4 out of 5

Convenient location downtown Toronto

Pros: Location Value for money Quality breakfast
Cons: Although the interior design is trendy, it was evident that the hotel would benefit from having a stronger maintenance department, attention to detail
Location: Financial and Distillery Districts Eaton shopping mall CN Tower / Acquarium
Short stay in Toronto in a family trip First time for some of us, The location of the hotel is close to several city land marks, and touristic attractions.

Posted by , from Monterrey, Mexico on 26 Nov 2017

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2 out of 5

Hotel looks great from the lobby but....

Pros: The pool and the hot tubs. I loved how the played 80's music videos on a huge projector screen on the rooftop by the hot tubs.
Cons: Plumbing. Loose fixtures. Room service. Friendliness of some of the staff (not the valets). Gift shop was awful and the person working there.
Location: Location is close to small resturrants and places to see. 4 or 5 block walk to subway and Eaton Center entrance. Shuttle will take you to some places
The hotel looked really fancy and nice from the entrance all the way into the lobby but the room was lacking. There were a whole lot of little things that really made this trip disappointing. The room was nice and the suite was very large. The two bedroom was a really nice way for us to go. None of the doors in the room fit right. It was like the doors were all out of balance. Even the room door was so far out of whack that the deadbolt could not be used. Fit and finish in the room was really poor. The fixtures were loose and the lighting was extremely dim. There were quite a few lights in all the rooms but it was still really dim. The room was clean but there were lots of little things like small holes in the sheets and no wastebaskets in any room except the kitchen and bathroom. Very strange. The worst part of the experience was the fact that the toliet was always plugging up whenever anyone used it including my 6 year old and 10 year old. The hotel's response was "well just keep calling us to unplug it." First off that's embarrassing and secondly it's a pain to call all the time. Fix the plumbing!!!! The other really poor experience is how we were treated for room service. The first morning we ordered room service and were served muffins, small creusants, and a half full (maybe) pitcher of coffee which was simply a bowl of things taken off the free buffet. A waiter simply went over to the free buffet and grabbed some things and then charged us $25.

Posted by , from USA on 6 Apr 2017

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4 out of 5

Great room and staff but not close to downtown

Pros: Elegance
Cons: The location which the hotel can't affect wasn't the best
Location: Little to do within walking distance from the hotel
The room was clean and spacious and the staff helpful; the breakfast had good quality and selection, our only negative is the hotel was farther from downtown Toronto that we would have liked

Posted by , from Leesburg, VA on 24 Jan 2017

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5 out of 5

Very nice

I enjoyed my stay at this hotel! It's very nice. Staff were excellent and even the staff carried our bags up the front steps. There is a wonderful breakfast buffet where the staff seat you in a nice area around the bar and outside patio. Also, the top aminities include the rooftop jacuzzi and pool on the lower level. Overall, you won't be disappointed!

Posted by , from B on 23 Jan 2017

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5 out of 5

The Granh Hotel Toronto

Everyone was so helpful and thoughtful. The hot tub on the roof had a gorgeous view of the city and a huge screen to watch music videos as you relaxed. Breakfast buffet was more than exceptional. The hotel was within walking distance of all the sights or typu could catch a streetcar right on the corner. The hotel was immaculate and always lots of bell hops to direct you wherever you needed to go. I will definitely stay there next time in Toronto.

Posted by , from m on 21 Nov 2016

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4 out of 5

Nice hotel that wasn't overrun with guests.

Pros: Boutique feel in a larger hotel, breakfast buffet included, kitchenette in room, rooftop hot tubs.
Cons: My only complaint was that our bathroom sink was pretty stopped up and drained very slowly.
We had a nice stay/experience at the Grand Hotel and Suites. The room was nice and the beds were comfortable. The staff was very friendly and helpful and the included daily breakfast buffet was a nice perk. The 2 open-air hot tubs on the roof were also a nice feature. The neighborhood was a little sketchy (especially at night) as there were several homeless shelters within a few blocks of the hotel, but we didn't have any issues and only walked around outside during the daytime. Overall I would definitely recommend this hotel and wouldn't hesitate to stay there again.

Posted by , from Cincinnati, OH on 28 Oct 2016

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About the The Grand Hotel & Suites Toronto

Location 225 Jarvis St, Toronto, ON M5B2C1

Property Features

The Grand Hotel & Suites Toronto offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center, limo/town car service, and a meeting room. A fitness center, a sauna, and a rooftop terrace are also featured at the business-friendly The Grand Hotel & Suites Toronto. For a fee, parking is available. This 4-star Toronto hotel is smoke free.

  • 1 building
  • 177 guestrooms or units
  • 18 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Kitchenette
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Toronto, ON (YYZ-Pearson Intl.) (28.4 km / 17.7 mi)
  • Train station: Toronto Union Station (2.3 km / 1.4 mi)
  • Metro station: Dundas Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Grand Hotel & Suites Toronto offers 177 air-conditioned accommodations with DVD players and laptop-compatible safes. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Accommodations at this 4-star hotel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Toronto hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchenette
  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The Grand Hotel & Suites Toronto has a restaurant on site.

24-hour room service is available.

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Maximum 1 per room (weight limit: 20 lb)

Policies

This property does not accept debit cards. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 22.00 per night (in/out privileges)
  • Valet parking fee: CAD 32.00 per night (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Late check-out fee: CAD 120.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.