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Hotel Grand Chancellor Townsville

4.5 star property
4.5-star hotel perfect for exploring Townsville

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Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
Bar (on property)
Executive Suite | Living area
View from property
Executive Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
334 Flinders Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪8 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪15 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪10 min drive‬

Room options

View all photos for Standard Twin

Standard Twin

Standard Twin

8.4 out of 10
Very good
(23 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King

Standard King

9.4 out of 10
Exceptional
(22 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout drapes

Executive King

8.6 out of 10
Excellent
(11 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(16 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Townsville

City center stay.With a stay at this Townsville hotel, you'll be steps from Perc Tucker Regional Gallery and within a 10-minute walk of Maritime Museum of Townsville. Museum of Tropical Queensland and Cultural Centre Townsville are also within half a mile (1 km).

What's nearby

  • Castle Hill - 8 min walk - 0.7 km
  • Museum of Tropical Queensland - 8 min walk - 0.7 km
  • Queensland Country Bank Stadium - 11 min walk - 1.0 km
  • The Strand Beach - 13 min walk - 1.1 km
  • Magnetic Island Ferry Terminal - 15 min walk - 1.3 km

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪A Touch of Salt - ‬1 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Cowboys Leagues Club - ‬1 min walk
  • ‪City Lane - ‬2 min walk
  • ‪The TapHouse Townsville - ‬3 min walk

About this property

Hotel Grand Chancellor Townsville

4.5-star hotel perfect for exploring Townsville
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

WiFi is free in public spaces. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available.

This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Meeting rooms
  • Built in 1976
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; discounts available
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 55-inch LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This hotel accepts only chip-and-PIN credit cards for onsite payments. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.


WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 1005 reviews
Rating 8 - Good. 352 out of 1005 reviews
Rating 6 - Okay. 103 out of 1005 reviews
Rating 4 - Poor. 36 out of 1005 reviews
Rating 2 - Terrible. 28 out of 1005 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

warwick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place good variety comfortable friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast menu and variety
Stayed 1 night in Jan 2026

10/10 Excellent

Jake

Stayed 1 night in Dec 2025

10/10 Excellent

Niharika

Travelled with family
Liked: Cleanliness, amenities
Staff was polite. Everything was great.But a suggestion to include atleast a bottle of water complementary. This is atleast shows you are welcoming your guest. Hope you guys take this suggestion and implement.
Stayed 1 night in Dec 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. I didnt have breakfast so cant comment on it.
Stayed 1 night in Dec 2025

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Love staying at HGC. Nice vibes, comfy beds - only thing is the aircon seems to get warmer during the night
Stayed 1 night in Dec 2025

10/10 Excellent

Joanne

Stayed 1 night in Dec 2025

10/10 Excellent

Oscar

Stayed 2 nights in Dec 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Great Views. Wonderful breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2025

10/10 Excellent

Jake

Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful views from our huge window and balcony on the 18th floor. Lovely hotel. We’ve stayed at the Grand-chancellor hotels before in New Zealand and highly recommend.
Stayed 1 night in Nov 2025

10/10 Excellent

Kitanna

Stayed 3 nights in Nov 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great.
Stayed 1 night in Nov 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wow in the centre of everything, rooms clean, comfy bed awesome views. Staff are very friendly welcoming and always checking in.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service
I have no complaints.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely place
Stayed 2 nights in Nov 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff provide a professional and friendly service when we engaged with them at both reception and at the restaurant/bar. The only comment is that the bed matress is a little past its used by date and provides little support. Other than that, everything else about our stay was great. Thabk you.
Stayed 1 night in Oct 2025

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean; the aircon didn’t work well, however staff came to sort it out. The staff were very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Ricky

Stayed 2 nights in Oct 2025

6/10 Okay

Jay

Business traveller
Disliked: Cleanliness, property conditions & facilities
The bed was very uncomfortable, and room was musty, the drains stank, no milk for coffee… very expensive for what it is! Close to good resultants. Lots of homeless people around the building, and off road parking not really safe for break and entry
Stayed 1 night in Oct 2025

10/10 Excellent

Maddisynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure
Stayed 2 nights in Oct 2025

10/10 Excellent

Thuremilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness
Specifically went as it had a car park and then it was full when we arrived. The beds were also uncomfortable
Stayed 1 night in Oct 2025