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Hotel Milam, Michelin Key winner

4.0 star property
4-star spa hotel in La Veleta

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Photo gallery for Hotel Milam, Michelin Key winner

Poolside bar
Property video
Premium Room | View from room
Exterior detail
Bar (on property)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪4 min drive‬
  • Place, Dos Aguas Park
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

View all photos for Grand Room

Grand Room

Grand Room

9.8 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 95 sq m
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

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About the area

Tulum

La Veleta stay.With a stay at this La Veleta hotel, you'll be within half a mile (1 km) of Holistika Art Walk and 2 miles (3 km) of Hospital de Tulum. Dos Aguas Park and Cenote Escondido are also within 3 miles (5 km).

What's nearby

  • Holistika Art Walk - 8 min walk - 0.7 km
  • Hospital de Tulum - 4 min drive - 1.8 km
  • Dos Aguas Park - 6 min drive - 2.5 km
  • Tulum Beach - 14 min drive - 6.6 km
  • Tulum Mayan Ruins - 16 min drive - 8.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Vaivén - ‬9 min walk
  • ‪El Aguajito Marisqueria - ‬11 min walk
  • ‪mera - ‬12 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪El Agavero - ‬16 min walk

About this property

Hotel Milam, Michelin Key winner

4-star spa hotel in La Veleta
Hotel Milam, Michelin Key winner offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Hotel Milam, Michelin Key winner also features laundry facilities and pool umbrellas. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 36 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 650 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Private pool

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 650 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 171 out of 195 reviews
Rating 8 - Good. 14 out of 195 reviews
Rating 6 - Okay. 5 out of 195 reviews
Rating 4 - Poor. 3 out of 195 reviews
Rating 2 - Terrible. 2 out of 195 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jecovia, Oakland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were extremely helpful and friendly.
Stayed 5 nights in Jul 2025

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and property. Delicious food and very accommodating service
Stayed 4 nights in Oct 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My experience was amazing. The staff, the restaurant and the room were all breathtaking. I’m literally already planning my next trip to come back.
Stayed 3 nights in Oct 2025

10/10 Excellent

Keisha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and the property was beautiful
Stayed 3 nights in Nov 2025

8/10 Good

Jashira

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely polite and friendly. Our retreat was what we expected. The spa staff was very mice and the bar & restaurant was good. Assisting with transportation arrangements was extremely helpful. Just 2 recommendations- We felt like someone came on our premises one night so maybe more lights on the backside & entrance to each retreat. And it was not an issue but maybe let visitors know ahead about the $400 deposit prior to arrival.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hasan, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 4 nights in Oct 2025

8/10 Good

Onyedikachi

Liked: Cleanliness, property conditions & facilities
The hotel was nice but the price of food was ridiculous
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Brayonna, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice
Stayed 3 nights in Oct 2025

10/10 Excellent

Leroy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Oct 2025

10/10 Excellent

Candece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything except how pricey drinks and food was.
Stayed 4 nights in Oct 2025

2/10 Terrible

Fauzia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No arrangement for terrible weather and mosquitos. I almost died here because of the bug situation. No indoor restaurants on property which was ridiculous. No phone in room. No TV. Depressing and haunted.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jack

Stayed 3 nights in Oct 2025

10/10 Excellent

Kezyah Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is stunning. very quiet area. perfect for solo travel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Deborah

Stayed 3 nights in Sep 2025

10/10 Excellent

Sebah

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Sep 2025

10/10 Excellent

Paige, New Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice stay and really yummy food at the restaurant!
Stayed 4 nights in Sep 2025

10/10 Excellent

Andy

Stayed 6 nights in Aug 2025

10/10 Excellent

Leidys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Sep 2025

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful hotel with friendly and amazing staff. Food was also excellent.
Stayed 2 nights in Sep 2025

10/10 Excellent

Urseldra L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Kadeshia

Liked: Staff & service
The staff, food, and spa services were exceptional. However the property up keep and cleanliness needs improvement.
Stayed 3 nights in Sep 2025

8/10 Good

Cedric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely area, super picturesque. A bit lonesome if by oneself as there isn’t much to do within the resort or a 5-10 minutes radius. But staff and concierge are super helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elizabeth

Stayed 3 nights in Sep 2025