Hotel Milam, Michelin Key winner

4.0 star property
4-star spa hotel in La Veleta

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Photo gallery for Hotel Milam, Michelin Key winner

Poolside bar
Property video
Snack bar
Premium Room | View from room
Exterior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪60 min drive‬

Room options

Grand Room

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 95 sq m
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed
  • Free WiFi

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About the area

Tulum

La Veleta stay.With a stay at this La Veleta hotel, you'll be within half a mile (1 km) of Holistika Art Walk and 2 miles (3 km) of Hospital de Tulum. Dos Aguas Park and Cenote Escondido are also within 3 miles (5 km).

What's nearby

  • Holistika Art Walk - 8 min walk - 0.7 km
  • Hospital de Tulum - 3 min drive - 1.8 km
  • Dos Aguas Park - 4 min drive - 2.5 km
  • Tulum Beach - 13 min drive - 7.4 km
  • Tulum Mayan Ruins - 14 min drive - 7.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Vaivén - ‬9 min walk
  • ‪El Aguajito Marisqueria - ‬11 min walk
  • ‪Italdo Pasteleria - ‬7 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪Pepe The Best Taco! - ‬7 min walk

About this property

Hotel Milam, Michelin Key winner

4-star spa hotel in La Veleta
Hotel Milam, Michelin Key winner offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Hotel Milam, Michelin Key winner also features laundry facilities and pool umbrellas. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 36 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Private pool

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 812 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 812 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

MILAM

Hotel Milam

Milam, Michelin Key Winner

Hotel Milam, Michelin Key winner Hotel

Hotel Milam, Michelin Key winner Tulum

Hotel Milam, Michelin Key winner Hotel Tulum

Frequently asked questions

How close is Hotel Milam, Michelin Key winner to the airport?

Hotel Milam, Michelin Key winner is 24.3 mi (43-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Milam, Michelin Key winner?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Hotel Milam, Michelin Key winner on Jun 29, 2026 start from CA $361, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Milam, Michelin Key winner have an airport shuttle?

Airport shuttle services are not available at Hotel Milam, Michelin Key winner.

How close is Hotel Milam, Michelin Key winner to the beach?

This hotel is 4 mi (15-min drive) from Tulum Beach and 5.1 mi (20-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Hotel Milam, Michelin Key winner offer free breakfast?

Hotel Milam, Michelin Key winner does not offer free breakfast.

Is there a casino at Hotel Milam, Michelin Key winner?

No, there is no casino at this hotel.

What time is check-in at Hotel Milam, Michelin Key winner?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Hotel Milam, Michelin Key winner?

Free parking is not available at this hotel.

Does Hotel Milam, Michelin Key winner have a pool?

Hotel Milam, Michelin Key winner features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 11:00 PM.

Does Hotel Milam, Michelin Key winner have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Milam, Michelin Key winner have a spa?

This hotel has a spa, which features body scrubs, sports massages, and facials.

How close is Hotel Milam, Michelin Key winner to downtown Tulum?

Hotel Milam, Michelin Key winner is 1.2 mi away from Tulum.

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 197 out of 226 reviews
Rating 8 - Good. 17 out of 226 reviews
Rating 6 - Okay. 5 out of 226 reviews
Rating 4 - Poor. 4 out of 226 reviews
Rating 2 - Terrible. 3 out of 226 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Jessica

Travelled with partner
Disliked: Amenities
I want to start by saying that the space is divine and serene. The staff was kind and helpful. The rooms are exactly as they appear online. The cute little kitties were an added bonus! Overall, we enjoyed the vibes and the space, great for photos and relaxing. The food at the restaurant was exceptional, and we especially loved the desserts. There were taxis waiting right out front, which was convenient- expensive but convenient. (if you are looking to use InDrive, they will not want to pick you up from this location) With that being said, I did have expectations that were not met with this being a Michelin key winner. The pool in the rooms is really more for the vibe, its freezing and had a strange film on the surface. I wanted to get in so bad, and I did, once. But only to say I had. There was nothing really included besides morning weekday activities like yoga/Pilates, which was disappointing for the price. There didn't seem to be enough staff to keep up with cleaning the pool, so there was a lot of foliage floating about. The hot tub, which is where we made tons of friends and spent a better deal of time while at the hotel, was maybe 5 degrees warmer than the pool. Lastly, the showers did get really hot, but ran out of warm water quickly- enough time to wash and rinse, but nothing extra. I think I expected more bang for my buck and a little bit of a different experience. At the end of the day, we had THE BEST honeymoon and enjoyed our stay at Hotel Milam.
Stayed 5 nights in Feb 2026

10/10 Excellent

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, the food was wonderful and the pool is incredible..
Stayed 4 nights in Feb 2026

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Fantastic place
Stayed 6 nights in Dec 2025

10/10 Excellent

NiChele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every need was met, every desire was anticipated and acted upon. We thoroughly enjoyed.
Stayed 3 nights in Feb 2026

10/10 Excellent

Leigh

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing
Stayed 3 nights in Oct 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect at this room, staff was nice, friendly and quick with any request we had! Definitely going back!
Stayed 3 nights in Feb 2026

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property. Staff was great at recommendations in the area. Great property to unwind and rest. Do the yoga classes in the morning!
Can get drinks in the pool.
Long pool; can do laps if it’s not busy. Water slightly cold (even with the hot sun)
Stayed 4 nights in Feb 2026

10/10 Excellent

Ciera

Liked: Cleanliness, property conditions & facilities
Everything was beautiful will come back
Stayed 1 night in Feb 2026

10/10 Excellent

JASMINE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely stunning. The staff were very kind and helpful. The hotel is very quiet and serene.
Stayed 3 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 4 nights in Feb 2026

10/10 Excellent

Trevor

Liked: Cleanliness, property conditions & facilities
My stay at Milam was great. Quiet and relaxing. The food and service is excellent. The staff was very accommodating. At one point I had misplaced my wallet and they went as far as checking the security cameras to see what I did with it when I finished my breakfast. They confirmed I put it in a certain pocket which helped me find it. I would definitely recommend this place.
Stayed 3 nights in Jan 2026

10/10 Excellent

Georgia

Stayed 7 nights in Dec 2025

10/10 Excellent

Aldo

Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotel experiences I’ve had and the staff by far super helpful at all times of the day 24/7 anytime I had a issue or question quickly tended to all my needs.
Stayed 3 nights in Jan 2026

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Best experience ever in tulum, every standard was met and they took every step to go above and beyond
Stayed 5 nights in Jan 2026

8/10 Good

richard

Stayed 2 nights in Jan 2026

10/10 Excellent

Roshaunda

Liked: Cleanliness, amenities, property conditions & facilities
The aesthetic of the room The everything! I enjoyed my stay and most certainly will be returning. The food was so delicious and worth every penny. I’m glad.
Stayed 1 night in Nov 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food was great.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ebrima

Stayed 5 nights in Jan 2026

10/10 Excellent

Prindi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2025

6/10 Okay

Brandie

Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival of the bag handling guys wrote on my suitcase accidentally with pen and I got upset because he just damaged my new Beis suitcase. And when I made a big deal, they changed me from room 16 to room 8…. Whatever that means. When I checked into the room, the light behind the headboard didn’t work, the nightstand lamps didn’t work- one of them, shocked me. The pool lights didn’t work at night time and neither did the led strip around the floor. And neither did the outside lights work in the front porch or the tree lights. When I went to go, ask them if they could get them to work Rocardo at the desk said that none of them are supposed to turn on or work and I told him that was the reason why I booked the room- So that I could use the pool at night. As I’m browsing Instagram, I see that other people and a friend who just checked in also have the lights on in their rooms that I was told aren’t an amenity that are supposed to turn on that it was just for the photos for “promotional purposes.” Weird vibes.
Stayed 2 nights in Jan 2026

10/10 Excellent

Laura

Stayed 4 nights in Dec 2025

10/10 Excellent

Mark

Stayed 3 nights in Dec 2025

10/10 Excellent

Baran

Stayed 6 nights in Dec 2025

10/10 Excellent

Sareeta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very polite and helpful with local activities and dining. They were readily available. Clean property and very relaxing. Highly recommend for adults, couples and solo travelers seeking a relaxing ambiance.
Stayed 3 nights in Nov 2025