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Motto by Hilton Tulum

4.5 star property
4.5-star luxury hotel near Hunab Lifestyle Center, connected to a shopping center

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Photo gallery for Motto by Hilton Tulum

2 outdoor pools, free cabanas, pool umbrellas
Property video
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
Premium bedding, in-room safe, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast available

Explore the area

View in a map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
  • Place, Hunab Lifestyle Center
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum National Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Room, 1 Queen Bed

8.8 out of 10
Excellent
(8 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower

Premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Flex Room with 1 Queen Wall Bed

Premium bedding, in-room safe, individually decorated

Flex Room with 1 Queen Wall Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen bed Rooftop Level

Premium bedding, in-room safe, individually decorated

1 Queen bed Rooftop Level

8.6 out of 10
Excellent
(7 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Flex Room, 1 Queen Wall Bed, Rooftop Level

Premium bedding, in-room safe, individually decorated

Flex Room, 1 Queen Wall Bed, Rooftop Level

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin bed over 1 Queen bed

Premium bedding, in-room safe, individually decorated

Bunk beds - 1 Twin bed over 1 Queen bed

  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Garden view

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Junior Suite (1 Queen bed)

55-inch flat-screen TV with cable channels

Junior Suite (1 Queen bed)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

Premium bedding, in-room safe, individually decorated

Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Accessible Queen Room Rooftop Level

Premium bedding, in-room safe, individually decorated

Accessible Queen Room Rooftop Level

  • Sleeps 2

Queen Room

  • Sleeps 2

1 Queen Bed Roof Top Level

  • Sleeps 2

View all photos for 1 Queen Room-Mobility And Hearing Accessible With 3x3 Shower

Premium bedding, in-room safe, individually decorated

1 Queen Room-Mobility And Hearing Accessible With 3x3 Shower

  • Sleeps 2

View all photos for Bunk Beds-1 Twin Bed Over 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Bunk Beds-1 Twin Bed Over 1 Queen Bed

  • Sleeps 3

Flex Room 1 Queen Wall Bed Roof Top Level

  • Sleeps 2

Flex Room With 1 Queen Wall Bed

  • Sleeps 2

Junior Queen Suite

  • Sleeps 3

Bunk Beds-1 Twin Over 1 Queen Roof Top Level

  • Sleeps 2

2 Room Family Suite-2 Queen Beds 1 Twin Bed

  • Sleeps 4

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About the area

Tulum

Seaside stay .A stay at this Zama hotel places you steps from Hunab Lifestyle Center and within a 5-minute walk of Jaguar Park. Tulum Mayan Ruins and Las Palmas Public Beach are also within 3 miles (5 km).

What's nearby

  • Hunab Lifestyle Center - 1 min walk - 0.0 km
  • Jaguar Park - 1 min walk - 0.1 km
  • Tulum National Park - 3 min drive - 2.9 km
  • Dos Aguas Park - 5 min drive - 2.1 km
  • Hospital de Tulum - 7 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Jasmine - ‬11 min walk
  • ‪Coco Cafe - ‬12 min walk
  • ‪Olio - ‬17 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Rossina - ‬15 min walk

About this property

Motto by Hilton Tulum

4.5-star luxury hotel near Hunab Lifestyle Center, connected to a shopping center
As a guest of Motto by Hilton Tulum, you'll find 2 outdoor swimming pools, a fitness center, and complimentary bicycles. There are 4 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Motto by Hilton Tulum. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 4.5-star Tulum hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Built in 2022
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
Motto by Hilton Tulum offers 115 air-conditioned accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, body treatments, and manicures and pedicures.

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includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 4 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Art gallery
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Gym
  • Outdoor pool (guest access)
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 55 per pet, per day, plus a deposit of USD 300 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 23.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Motto by Hilton Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 170 out of 288 reviews
Rating 8 - Good. 68 out of 288 reviews
Rating 6 - Okay. 20 out of 288 reviews
Rating 4 - Poor. 13 out of 288 reviews
Rating 2 - Terrible. 17 out of 288 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Estefany

Liked: Cleanliness
Great location
Stayed 2 nights in Apr 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience at Motto by Hilton. The staff were incredible, very kind and attentive. The food was great and the amenities were beyond our expectations!
Delicious welcome drink
Stayed 4 nights in Jun 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is fantastic.
Stayed 4 nights in May 2025

10/10 Excellent

Chanel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Hawa

Stayed 4 nights in May 2025

10/10 Excellent

Tonnaya

Stayed 5 nights in May 2025

10/10 Excellent

Kaitlyn

Stayed 4 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Amazing stay. Perfectly relaxing which is what we wanted
Stayed 8 nights in Apr 2025

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
J’ai réservé via expedia et j’ai pris l’option petit-dejeuner. Rendu sur place le personnel m’informe qu’il est seulement inclus pour moi mais pas ma fille de 16ans… ils ont été peu ouvert et ne m’ont pas aidé .
Stayed 5 nights in Apr 2025

4/10 Poor

abisai

Stayed 2 nights in Apr 2025

2/10 Terrible

Sanaz

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms resemble hostels and don’t look anything like the photo. It’s extremely small. There is no closet to hang your clothes. Music was playing very loud everyday till 3am in the area facing the outside bar. It was hard to sleep. The floor was very dirty and felt like walking on the street. Queen bed seems more like a full size in person. Too many light switches all over the room which isn’t efficient. They weren’t able to provide an iron and table for ironing clothes. Our room had ants.
Stayed 4 nights in Apr 2025

10/10 Excellent

Portia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The staff was beyond amazing! The rooms were a bit on the small end but cozy. The rooftop was beautiful and the food and drinks were great! The food trucks downstairs and live DJ and bar was an added bonus! Not to mention the cute small shops and cafe. I would give this property a 10 out of 10!
Stayed 4 nights in Apr 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo traveler, my stay at Motto was genuinely enjoyable. The location is incredibly convenient—everything you need is within walking distance, and the beach is only about one to two miles away. If you're up for it, bikes are available to rent, or you can easily catch a cab. Although the hotel doesn’t offer a dedicated shuttle service, the staff can arrange reliable transportation for you as needed. What really stood out was the exceptional customer service. The staff was consistently friendly, welcoming, and accommodating. I changed rooms twice to find the ideal location within the hotel, and they handled each request with professionalism and patience. There are also plenty of dining options nearby, which is perfect for food lovers or anyone who enjoys exploring local cuisine. Overall, this was a great experience, and I’d definitely consider staying here again.
Stayed 4 nights in Jan 2025

2/10 Terrible

Vincent

Stayed 2 nights in Apr 2025

10/10 Excellent

Jermecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful n resourceful. My only issue was the scented tissue in the restrooms was offputting.
Stayed 2 nights in Apr 2025

10/10 Excellent

Uriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Franvois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool and th gym.
Stayed 5 nights in Apr 2025

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great time, easy check-in process and very nice rooms. Had a junior suite and the staff was amazing. Very luxurious feeling
Stayed 2 nights in Apr 2025

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Nice and convenient
Stayed 4 nights in Mar 2025

4/10 Poor

Ilke

Stayed 3 nights in Dec 2024

10/10 Excellent

Ulavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a PERFECT place to stay when in Tulum. Very affordable. Staff was amazing. It’s close to the beach and downtown Tulum!! 10/10
Stayed 2 nights in Mar 2025

2/10 Terrible

Huberto

Disliked: Cleanliness, staff & service, property conditions & facilities
No lo recomiendo
Stayed 1 night in Mar 2025

8/10 Good

Electro

Stayed 5 nights in Mar 2025

10/10 Excellent

Zlatka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025