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4.1 out of 5

"There was no internet even though they advertise free wi-fi. Called the front desk and were told sometimes it doesn't work. Or check other areas of yo ... " More

By a verified traveller on Tue 08 Aug 2023

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Hotel Description

Hotel near Shoshone Falls in Twin Falls

In Twin Falls

Stay at this Twin Falls hotel and you'll be within half a mile (1 km) of College of Southern Idaho and 2 miles (3 km) of Snake River Canyon. Snake River Canyon Trail and Perrine Bridge are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A computer station is provided and the front desk is staffed around-the-clock.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $93* Per night/room 12 May - 13 May

Family Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Room, Multiple Beds, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Hotel by Best Western Twin Falls ratings based on 28 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western Twin Falls

Everyone (15) Couples (7) Family (5)
4 out of 5

Posted by , from Arlington on 2 Jan. 2024

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Comment from Hotel Management

8 Jan. 2024 by Lanai Hernandez

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lanai HernandezGeneral ManagerSureStay by Best Western Twin Falls

4 out of 5
Everything was good

Posted by on 7 Oct. 2023

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Comment from Hotel Management

9 Oct. 2023 by -Lanai, General Manager

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lanai HernandezGeneral ManagerSureStay by Best Western Twin Falls

4 out of 5

Posted by on 7 Oct. 2023

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Comment from Hotel Management

27 Oct. 2023 by Lanai Hernandez

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lanai HernandezGeneral ManagerSureStay by Best Western Twin Falls

5 out of 5

Posted by on 14 Sep. 2023

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Comment from Hotel Management

5 Oct. 2023 by -Lanai, General Manager

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lanai HernandezGeneral ManagerSureStay by Best Western Twin Falls

3 out of 5
There was no internet even though they advertise free wi-fi. Called the front desk and were told sometimes it doesn't work. Or check other areas of your room. Bathroom was miniscule. door hit you when seated on the toilet. Maybe upstair rooms were better We had 1st floor (basement type) with one bed.

Posted by , from Entiat on 8 Aug. 2023

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Comment from Hotel Management

9 Aug. 2023 by -Lanai, General Manager

Dear Liz,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Lanai HernandezGeneral ManagerSureStay by Best Western Twin Falls

3 out of 5
The hotel worked for me for one night but I wouldn’t return! I just needed an inexpensive nite for rest so I wasn’t expecting too much. Most everything worked, bed was comfortable but it is definitely dated. The placed appeared clean but had ants, luckily sugar ants.

Posted by on 13 May 2023

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Comment from Hotel Management

14 May 2023 by -Lanai, General Manager

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lanai HernandezGeneral ManagerSureStay Hotel by Best Western Twin Falls

5 out of 5

Posted by , from Beaverton on 12 May 2023

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Comment from Hotel Management

13 May 2023 by -Lanai, General Manager

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lanai HernandezGeneral ManagerSureStay Hotel by Best Western Twin Falls

4 out of 5

Posted by on 11 May 2023

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Comment from Hotel Management

1 Jun. 2023 by -Lanai, General Manager

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lanai HernandezGeneral ManagerSureStay by Best Western Twin Falls

4 out of 5

Posted by on 10 Feb. 2023

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Comment from Hotel Management

12 Feb. 2023 by -Lanai, General Manager

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lanai HernandezGeneral ManagerSureStay Hotel by Best Western Twin Falls

5 out of 5
I wish that the fan stayed on for white noise.

Posted by on 22 Nov. 2022

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About the SureStay Hotel by Best Western Twin Falls

Location 1260 Blue Lakes Boulevard N, Twin Falls, ID 83301

Property Features

Free breakfast is served. A computer station is on site and WiFi is free in public spaces. SureStay Hotel by Best Western Twin Falls also features coffee/tea in a common area, laundry facilities, and an ATM. Self parking is free. This Twin Falls hotel is smoke free.

  • 94 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Computer for guest use
  • Television in lobby
  • ATM
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Hotel by Best Western Twin Falls offers 94 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast. An additional breakfast is available daily for a fee.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 5.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per accommodation, per day, plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No elevators
  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Children stay free 18
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 5.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Super 8 Twin Falls Hotel
  • Super 8 Twin Falls Hotel Twin Falls
  • Super Eight Twin Falls
  • Twin Falls Super 8
  • Twin Falls Super Eight
  • Surestay By Best Twin Falls
  • SureStay Hotel by Best Western Twin Falls Hotel
  • SureStay Hotel by Best Western Twin Falls Twin Falls
  • SureStay Hotel by Best Western Twin Falls Hotel Twin Falls

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.