2/10 Terrible
Brian, Perth
Travelled with partner
28 Jan 2024
Disliked: Amenities
This is what I expected when we spent more than planned on a stay I thought would be well worth it from somewhere described as a "retreat" with 25 years of hospitality experience
Warm welcome from some local area Sinclair's
Peaceful enjoyment of our room and view
Lovely warm bar setting with a good host and some history of Sinclair's in the area
a good continental breakfast in a warm and welcoming setting
to take pictures by your sign and send them back to Scotland after a great visit
some directions to the falls
This is what we received.
a request for a bond of before checking in (when no additional services are available)
welcomed by a machine and signs waring of additional charges
an out of date room guide that still says since Covid you are no longer doing breakfast instead of advising breakfast is only 0730 till 9??
welcomed in the room by more notices of additional charges - your wording leaves a huge amount to fix - condescending and extreme without need
no dish cloth or tea towel to wash and dry kitchenware despite threats of $75 charge (ridiculous) - used a face towel instead
no biscuits - 4 tea bags
no open bar - went at 4:30 and around 6pm (check your CCTV if needs be)
pool that can accommodate little more than 1 couple at a time
people walking past our room frequently so we had to close our louvres (and view)
cheapest soaps and shampoos possible
cheapest towels I have come across in a long time
very cheap looking part curled up rug
worst breakfast ever in 30 year
Brian
Stayed 1 night in Jan 2024