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Crystal Creek Rainforest Retreat

5.0 star property
Family-friendly 5-star cottage with 6 outdoor pools

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Photo gallery for Crystal Creek Rainforest Retreat

Luxury Villa, 1 King Bed, Pool View (Rainforest Lodge) | Private pool
Superior Bungalow, 1 King Bed, Garden View (Rainforest Canopy)
Premium Bungalow, 1 King Bed, Garden View (Glass Terrace Bungalow) | Bathroom
Luxury Villa, 1 King Bed, Mountain View (Mountain Lodge) | Living area
Exterior

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
201 Booka Road, Upper Crystal Creek, NSW, 2484
  • Place, Crystal Creek Miniatures
    ‪17 min drive‬
  • Place, ISKCON New Govardhana
    ‪27 min drive‬
  • Place, Tweed River Regional Art Gallery
    ‪28 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪52 min drive‬

Room options

View all photos for Superior Bungalow, 1 King Bed, Garden View (Rainforest Canopy)

Superior Bungalow, 1 King Bed, Garden View (Rainforest Canopy)

Superior Bungalow, 1 King Bed, Garden View (Rainforest Canopy)

  • Garden view
  • 95 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Bungalow, 1 King Bed, Garden View (Glass Terrace Bungalow)

Premium Bungalow, 1 King Bed, Garden View (Glass Terrace Bungalow)

Premium Bungalow, 1 King Bed, Garden View (Glass Terrace Bungalow)

  • Garden view
  • 100 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Villa, 1 King Bed, Mountain View (Mountain Lodge)

Luxury Villa, 1 King Bed, Mountain View (Mountain Lodge) | Terrace/patio

Luxury Villa, 1 King Bed, Mountain View (Mountain Lodge)

  • Mountain view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Villa, 1 King Bed, Pool View (Rainforest Lodge)

Luxury Villa, 1 King Bed, Pool View (Rainforest Lodge) | Terrace/patio

Luxury Villa, 1 King Bed, Pool View (Rainforest Lodge)

  • 175 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Cabin, 1 King Bed, Garden View (Creekside Spa)

Superior Cabin, 1 King Bed, Garden View (Creekside Spa)

Superior Cabin, 1 King Bed, Garden View (Creekside Spa)

  • Garden view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the area

Upper Crystal Creek

In Upper Crystal Creek .A stay at this cottage places you within half a mile (1 km) of Gondwana Rainforests of Australia and 6 miles (10 km) of Numinbah Nature Reserve. Crystal Creek Miniatures is within 6 miles (10 km) and Chillingham Hall is within 9 miles (15 km).
View more Cottages in Upper Crystal CreekOpens in a new window

What's nearby

  • Crystal Creek Miniatures - 17 min drive - 8.4 km
  • Chillingham Hall - 21 min drive - 13.3 km
  • Jack Connolly & Johnny Brims Park - 21 min drive - 13.7 km
  • ISKCON New Govardhana - 27 min drive - 19.8 km
  • Tropical Fruit World - 29 min drive - 21.3 km

Getting around

  • Varsity Lakes Station - 53 min drive
  • Coolangatta Airport (OOL) - 46 min drive

Restaurants

  • ‪Springbrook Cafe - ‬56 min drive
  • ‪The Fudge Shop Springbrook - ‬56 min drive
  • ‪Red Rattlers Gallery - ‬26 min drive
  • ‪Slow Tea - ‬63 min drive
  • ‪Natural Arch Cafe Restaurant - ‬32 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Crystal Creek Rainforest Retreat

Family-friendly 5-star cottage with 6 outdoor pools
Crystal Creek Rainforest Retreat offers its guests 6 outdoor swimming pools, 11 hot tubs, and complimentary bicycles. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, barbecue grills, and an arcade/game room are also featured at the luxury Crystal Creek Rainforest Retreat. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Upper Crystal Creek cottage.

  • 13 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Crystal Creek Rainforest Retreat offers 13 air-conditioned accommodations with fireplaces and DVD players. Accommodations at this 5-star cottage have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Upper Crystal Creek cottage provides complimentary wireless Internet access. Digital television is provided. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is offered on request and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

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Property amenities

Pool/Spa

  • 11 hot tubs
  • 6 outdoor pools
  • Deep-tissue massages
  • Fenced pool
  • In-room massages

Internet

  • Available in the cottage: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster
  • Water dispenser

Dining

  • Daily full breakfast available 8:00 AM to 1:00 PM for a fee: AUD 27.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Champagne service
  • Couples/private dining
  • Private picnics
  • Room service (limited hours)

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • 138-cm TV with digital channels
  • DVD player
  • Games
  • iPod dock
  • MP3 dock

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry facilities

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Housekeeping (on request) (for a fee)
  • Iron/ironing board
  • Limited-hour front desk
  • Meal delivery service
  • Proposal/romance packages
  • Wedding services

Location highlights

  • In a national park
  • In the mountains

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Free bicycle rentals
  • Mountain biking
  • Table tennis
  • Wine tasting room
  • Mountain climbing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 13 units
  • Cleaning products are eco-friendly
  • Free bicycle rentals
  • Garden
  • Housekeeping (on request)
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:30 AM - 7 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 27.5 per person
  • Airport shuttle fee: AUD 480 per vehicle (roundtrip, maximum occupancy 2)
  • Housekeeping fee: AUD 200 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. The property is professionally cleaned.

Property Registration Number PID-STRA-70015

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the cottage before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crystal Creek Rainforest Retreat House
Crystal Creek Rainforest Retreat
Crystal Creek Rainforest Retreat Hotel Upper Crystal Creek
Crystal Creek Rainforest Retreat House Upper Crystal Creek
Crystal Creek Rainforest Retreat Upper Crystal Creek
Crystal Creek Rainforest Retr
Crystal Creek Rainforest Retreat Cottage
Crystal Creek Rainforest Retreat Upper Crystal Creek
Crystal Creek Rainforest Retreat Cottage Upper Crystal Creek

Frequently asked questions

How close is Crystal Creek Rainforest Retreat to the airport?

Crystal Creek Rainforest Retreat is 31.4 mi (46-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

Does Crystal Creek Rainforest Retreat have an airport shuttle?

Crystal Creek Rainforest Retreat offers an airport shuttle 24 hours a day, on request, for a charge of AUD 480 per vehicle, roundtrip.

Does Crystal Creek Rainforest Retreat offer free breakfast?

Free breakfast isn’t provided at Crystal Creek Rainforest Retreat, but full breakfast is offered for a fee of AUD 27.5 per person. It's available every day from 8:00 AM to 1:00 PM.

Is there a casino at Crystal Creek Rainforest Retreat?

No, there is no casino at this cottage.

What time is check-in at Crystal Creek Rainforest Retreat?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Crystal Creek Rainforest Retreat?

This cottage offers free self parking.

Does Crystal Creek Rainforest Retreat have a pool?

Crystal Creek Rainforest Retreat features 6 outdoor pools.

Does Crystal Creek Rainforest Retreat have a spa?

This cottage doesn't have a spa, but it does offer deep-tissue massages.

How close is Crystal Creek Rainforest Retreat to downtown Upper Crystal Creek?

Crystal Creek Rainforest Retreat is 1.6 mi away from Upper Crystal Creek.

Crystal Creek Rainforest Retreat Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 34 out of 35 reviews
Rating 8 - Good. 1 out of 35 reviews
Rating 6 - Okay. 0 out of 35 reviews
Rating 4 - Poor. 0 out of 35 reviews
Rating 2 - Terrible. 0 out of 35 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star +++ Accomodation

We choose Crystal Creek Rainforest Retreat for our Honeymoon and what a great decision that was. Our mountain view lodge was superb. Extremely comfortable with relaxing touch.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently appointed with high spec fit out. Beautiful, peaceful location with very nice view.
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idyllic couples retreat

We stayed at the Cedar lodge which was very private and spacious. Communication and check in process very easy and staff very accommodating. The pool was lovely and warm, cooking on the BBQ was easy and the food was absolutely excellent with generous portions. We did the boundary walk, enjoyed the swimming holes and hammocks and seeing the glow worms is a must! Overall a lovely private getaway and would recommend
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place for a romantic getaway
Stayed 3 nights in Oct 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peace and Quite

This beautiful property was quite and relaxing exactly what we hoped for. The food was great and the service was excellent. Loved our room with canopy view! We did the look out rainforest walk and it was fabulous! We will definitely be going back.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

JAEYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View all What a lovely & beautiful place! Romantic and cozy place I’ve ever experienced!!
Stayed 4 nights in May 2018
Verified

10/10 Excellent

Cissi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastiskt på alla sätt och vis!!

Bästa hotell upplevelsen! Fantastiskt vacker miljö, att få vakna upp mitt i regnskogen varje morgon var magiskt. Lyxigt med egnen pool som låg helt avskilt och dåld för andra gäster så man va helt ensam. Perfekt för par som vill komma bort från allt och bara rå om varandra. Finns ändå mycke aktiviteter att göra på området. Tex bada i creeken. Fantastisk vistelse!
Stayed 2 nights in Feb 2018
Verified

10/10 Excellent

5805julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pure luxury, very private and romantic

We stayed in the Numinbah, just so very comfortable, very private and oh so romantic. The lodge is very spacious, well laid out and certainly a home away from home. The amenities in the bathroom were a beautiful range. We particularly enjoyed the plunge pool and the expansive outdoor BBQ and sun lounge area given the very warm temperatures over the weekend. The air conditioning inside made the lodge very comfy. The delicious meals were provided in our fridge each day, all we had to worry about was when we wanted to cook and eat, there was always more than enough food, we would never go hungry. We enjoyed our walk up along the creek to the water falls and the hammocks where we relaxed in the hammocks for a while but couldn't wait to go back to our lodge. The staff are amazing, particularly Katherine, thank you for making our stay so enjoyable. This was a very special occasion for us, our 43rd wedding anniversary and my husband's 65th birthday. What a special treat!!!!
Stayed 2 nights in Feb 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect for couples anniversary retreat

Perfect scenery and secluded
Stayed 3 nights in Nov 2017
Verified

10/10 Excellent

Beau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect romantic getaway

Was an excellent experience, staff go above and beyond to accommodate for your needs,unfortunately did take many photo. Because as soon as I got there switched it off to disconnected from it all. Surprised the partner with the place and she wants to go back already.
Stayed 2 nights in Sep 2017
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely beautiful

Absolutely beautiful cabin in a gorgeous rainforest setting. The cabin was so thoughtfully appointed for a relaxing stay - we can't wait to go back
Stayed 2 nights in Aug 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was a very nice relaxing place to stay.

Was a beautiful place to get away and relax with some good options for some good hikes!
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minimoon in Mountain View Lodge

We had a lovely stay in our Mountain View Lodge 'Numimbah'. Such a stunning property and lovely touches from the Crystal Creek Retreat team, a rose petal path to the bed, and a nice bottle of wine - thank you! High-quality furniture and appliances Lovely view! Great selection of DVD's to borrow Only downside was the bath, though gorgeous, it took almost 30mins to half-fill, we filled with hot water only as the bath was marble and the temperature dropping as soon as it hit.... only lasted 5mins in the tub as the water got too cold too quickly.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Awesome escape / getaway for couples.
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful rainforest retreat perfect for proposals

Everything about the place is magical, this is where I proposed to my girlfriend and it couldn't of been a better choice of location. The place is incredibly romantic and is perfect for young couples. The staff are absolutely lovely and made sure that the room was set up in a romantic way (rose petals on the ground leading up to the bedroom). The food is fantastic and since the cabins are fully serviced you can heat the food up at your leisure. The rainforest and walking tracks are absolutely beautiful and the creek is lovely to swim in.
Verified

10/10 Excellent

Karlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rainforest bliss

Beautiful 5-star self contained cabin, only 200m away from a crystal clear creek with hammocks and swimming holes. The cabin was emaculate and had everything we needed to create yummy food. Relaxing in the sofa was lovely but the best feature in the cabin was the massive spa bath surrounded by glass windows, showing off the rainforest engulfing the cabin
Verified

10/10 Excellent

XIAOJING

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Affordable; Service: Go the extra mile; Cleanliness: Immaculate;
Verified

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Affordable; Service: Go the extra mile; Cleanliness: Spotless;
Verified

10/10 Excellent

Shannen

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Go the extra mile; Cleanliness: Spotless; Would definitely recommend this to friends / family, will be returning soon!
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Outstanding, Late check-out was lovely; Cleanliness: Beautiful;
Verified

10/10 Excellent

Linus

Liked: Cleanliness, property conditions & facilities
Value: Unique experience;
Verified

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Amazing; Service: Go the extra mile; Cleanliness: Pristine;
Verified

8/10 Good

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Reasonable; Service: Friendly; Cleanliness: Pleasant; Great hike and glow worms
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Affordable; The perfect romantic couples get away. Thanks to Crystal Creek Rainforest Retreat
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Lower priced; Service: Good, Friendly; Cleanliness: Pleasant;