I can't say enough good things about this hotel, very clean, but still a cave with air conditioning which is rare. The staff are amazing and very friendly who want to make the stay magical. We arranged tours and transfers with them and when a balloon tour was cancelled, they jump through hoops to ensure we got our money's worth with another 2 tours. The breakfast is excellent and fresh more traditional fare so if you are looking for waffles you will be disappointed.
The have a wonderful underground pool and Turkish steam room but didn't use it, but due to a legal issue they have blocked off the entrance, so you have to go outside to the other entrance to use it,
The location is up the hill from the main town area, but Urgup is much quieter then Greome but plenty of excellent restaurant wine Cellers and pottery stalls.
On the downside this is not disabled friendly as there are plenty of stairs, and I do recommend downloading Google translate, as English is not their first language and it just helps.
Oh, interesting fact this hotel is very new on 7 months old and is the setting for a famous Turkish TV show so many people want to stop by to take photos of the courtyard. They never bothered us, and the staff is very respectful to their guests, so they are not disturbed.
