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Grand Hyatt Vail Resort and Spa

4.0 star property
4-star ski-in/ski-out hotel near Vail Ski Resort

Choose dates to view prices

Photo gallery for Grand Hyatt Vail Resort and Spa

Exterior
Property video
Exterior
Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, sun loungers
3 bars/lounges

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
1300 Westhaven Drive, Vail, CO, 81657
  • Place, Vail Ski Resort
    ‪1 min walk‬
  • Place, Cascade Village Lift
    ‪2 min walk‬
  • Place, Eagle Bahn Gondola
    ‪20 min walk‬
  • Airport, Vail, CO (EGE-Eagle County Regional)
    ‪34 min drive‬

Room options

View all photos for Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

  • Mountain view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

  • Mountain view
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Mountain View

9.0 out of 10
Wonderful
(21 reviews)
  • Mountain view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

  • Mountain view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Suite, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 1 King Bed

  • Resort view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 2 Queen Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Queen Beds

  • Resort view
  • 70 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 1 King Bed, Mountain View

  • Mountain view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

  • Mountain view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed

9.0 out of 10
Wonderful
(26 reviews)
  • Resort view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)
  • Resort view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Gore Creek Suite)

Balcony

Suite, 2 Queen Beds (Gore Creek Suite)

  • Mountain view
  • 103 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Queen Beds, Mountain View

  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Blue Sky)

Presidential Suite (Blue Sky)

Presidential Suite (Blue Sky)

  • Mountain view
  • 173 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Grand Suite, Accessible

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, Accessible

  • Mountain view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, Accessible, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, Accessible, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Accessible, Mountain View

  • Mountain view
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Queen Beds, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

  • Resort view
  • 59 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View (Connector)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Mountain View (Connector)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Mountain View (Connector)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, Multiple Beds, Mountain View (Connector)

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

Room, Multiple Beds

  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

Room, 2 Queen Beds, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

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About the area

Vail

Skiing getaway.You'll be steps from Cascade Village Lift and within a 10-minute walk of Vail Ski Resort with a stay at this Matterhorn Village hotel. Eagle Bahn Gondola and The Steadman Clinic are also within 2 miles (3 km).

What's nearby

  • Vail Ski Resort - 1 min walk - 0.0 km
  • Cascade Village Lift - 2 min walk - 0.2 km
  • Camp Hale - 8 min walk - 0.7 km
  • Eagle Bahn Gondola - 20 min walk - 1.7 km
  • Vail Valley Medical Center - 2 min drive - 3.3 km

Getting around

  • Denver Intl. Airport (DEN) - 134 min drive

Restaurants

  • ‪Gore Creek Market - ‬1 min walk
  • ‪Garfinkel's - ‬3 min drive
  • ‪Qdoba Mexican Eats - ‬4 min drive
  • ‪Margie’s Haas - ‬17 min walk
  • ‪Subway - ‬4 min drive

About this property

Grand Hyatt Vail Resort and Spa

4-star ski-in/ski-out hotel near Vail Ski Resort
Indulge in a treatment at the full-service spa or soothe your muscles in one of the 3 hot tubs after a day on the slopes. Conveniences like ski storage and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in one of the hotel's 3 bars/lounges.

There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. WiFi is free in public spaces. This ski hotel also offers an outdoor pool, a 24-hour fitness center, and a steam room. Parking is available for a fee.

This 4-star Vail hotel is smoke free.

  • 1 building
  • 285 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1982
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
Grand Hyatt Vail Resort and Spa offers 285 accommodations with safes and complimentary bottled water. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Vail hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 8 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

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Residence Inn by Marriott Vail
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, 792 reviews
The price is CA $177
CA $196 total
includes taxes & fees
Apr 13 - Apr 14
Residence Inn by Marriott Vail

Property amenities

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi; wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 5 mi
  • Limo/town car service
  • Valet parking on site (USD 62 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 50 for adults and USD 9 to 20 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • 3 hot tubs
  • Arcade/game room
  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Hand-held showerhead
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (38 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in a rate plan with breakfast included will receive a USD 60 breakfast credit.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 70 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 66.05 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • Pool access
  • Ski shuttle
  • Ski storage
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 for adults, and USD 9 to 20 for children
  • Fee for in-room wired internet: USD 0.00 per stay (rates may vary)
  • Fee for wired internet in public areas: USD 0.00 per stay (rates may vary)
  • Valet parking fee: USD 62.00 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Vail Cascade Starwood
Cascade Starwood
Hotel Talisa Vail
Hotel Talisa
Talisa Vail
Vail Cascade Resort And Spa
Vail Cascade Resort Spa Starwood Hotel
Vail Cascade Hotel
Hotel Talisa Luxury Collection Resort Vail
Hotel Talisa Luxury Collection Resort
Talisa Luxury Collection Vail
Talisa Luxury Collection
Grand Hyatt Vail Vail
Grand Hyatt Vail Hotel
Grand Hyatt Vail Hotel Vail

Frequently asked questions

How close is Grand Hyatt Vail Resort and Spa to the airport?

Grand Hyatt Vail Resort and Spa is 34 mi (39-min drive) away from the Vail/Eagle Airport (EGE) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Hyatt Vail Resort and Spa?

As of Mar 16, 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Vail Resort and Spa on Apr 5, 2026 start from CA $339, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Hyatt Vail Resort and Spa have an airport shuttle?

Airport shuttle services are not available at Grand Hyatt Vail Resort and Spa.

Does Grand Hyatt Vail Resort and Spa offer free breakfast?

Free breakfast isn’t offered at Grand Hyatt Vail Resort and Spa, but cooked-to-order breakfast is offered for a fee of between USD 10 and 50 for adults, USD 9 and 20 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Hyatt Vail Resort and Spa?

No, there is no casino at this hotel.

What time is check-in at Grand Hyatt Vail Resort and Spa?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Grand Hyatt Vail Resort and Spa?

Free parking is not available at this hotel. Valet parking is available for USD 62.00 per day.

Does Grand Hyatt Vail Resort and Spa have a pool?

Grand Hyatt Vail Resort and Spa features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 11:00 PM.

Does Grand Hyatt Vail Resort and Spa have a restaurant?

There are 3 onsite restaurants, offering options like American cuisine, a poolside location, and garden views.

Does Grand Hyatt Vail Resort and Spa have a spa?

This hotel has a spa, which features body scrubs, prenatal massages, and mani/pedis.

How close is Grand Hyatt Vail Resort and Spa to downtown Vail?

Grand Hyatt Vail Resort and Spa is 1.4 mi away from Vail.

Grand Hyatt Vail Resort and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 667 out of 952 reviews
Rating 8 - Good. 157 out of 952 reviews
Rating 6 - Okay. 63 out of 952 reviews
Rating 4 - Poor. 40 out of 952 reviews
Rating 2 - Terrible. 25 out of 952 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Lateshia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amenities, excellent staff.
Stayed 1 night in Jan 2026

2/10 Terrible

Hannah

Stayed 2 nights in Dec 2025

10/10 Excellent

Brit

Stayed 2 nights in Dec 2025

4/10 Poor

Elizabeth

Liked: Cleanliness, property conditions & facilities
Waited a long time to check in. Reserved a two bedroom suite and got two separate rooms with adjoining doors in between.
Stayed 1 night in Dec 2025

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities
Stayed 1 night in Dec 2025

10/10 Excellent

Kayla

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely excellent. We loved our stay. The hotel itself was gorgeous and so clean. The amenities are well maintained. We used the hot tub every night and the gym is well equipped. The shuttle to the popular areas of town was always speedy and the drivers friendly. The staff at the hotel were very friendly and professional. We also loved how they treated our pup. We strongly recommend!
Stayed 3 nights in Dec 2025

10/10 Excellent

Magda, Palm Beach Gardens

Liked: Cleanliness, amenities, property conditions & facilities
Everything excellent except for the parking. Valet $62 per day and self-parking in the garage $55 per day😭
Stayed 3 nights in Dec 2025

10/10 Excellent

Kenya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. They have the best staff and made us feel welcome. The pool was beautiful with the fireplace and the snow. We used the workout facilities and they were top notch. The hotel felt cozy and we loved the warm cookies and hot chocolate in the evening. The mixed drinks we ordered at the bar were delicious and Makoto, the Japanese restaurant served me the best steak I have had in a long time. We can't wait to return.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ana Elena

Stayed 5 nights in Dec 2025

10/10 Excellent

Marija

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean room, nice pool and hot tub, easy access to shuttle bus and short ride to the village.
Stayed 6 nights in Nov 2025

8/10 Good

Sandy

Stayed 2 nights in Nov 2025

10/10 Excellent

Brian

Stayed 1 night in Dec 2025

8/10 Good

Ravindra, Suwanee

Stayed 4 nights in Nov 2025

2/10 Terrible

Johana

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The restaurants have no good food and extremely expensive. The breakfast was.$40 per person for breakfast that you get for free at a holiday inn. Fake eggs and food was all cold. 6 people: 3 adults 3 kids $294.00 for one breakfast. Its the worst food ever. Also you get an extra charge for "Resort Fee" and valet parking is $85 per day.
Stayed 3 nights in Nov 2025

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, restaurant has good food (small portions in my opinion but very tasty). The view from the lobby is amazing!
Stayed 1 night in Nov 2025

6/10 Okay

Yanisleidy

Stayed 4 nights in Nov 2025

8/10 Good

Ajay

Stayed 1 night in Nov 2025

10/10 Excellent

jennifer

Stayed 2 nights in Nov 2025

8/10 Good

Jaime Alberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and welcoming staff, Room was spot on. Shower pressure was great, plenty of hot water. Bell team and concierge were great and accommodating. All F&B outlets were great and food quality was on point. I do recommend more staff to assist at the market as there were noticeable delays in the AM. POV -,your staff does need to let guest know that gratuity is included. Being a GM myself in South Beach at a luxury property it’s part of our SOP that the service charge has already been added for convenience and that the staff make the guest aware. Therefore any additional tip is at the guests discretion . The team has the habit of placing the 3rd receipt in the back so unless you comb through the charges most unsuspected guests will leave an additional tip not realizing the tip was already added. I get why they do it but it can leave a bad taste in a guests experience should they realize this during their itemizing of their bill. Your a convention hotel and therefore overtipping is not something companies will reimburse. Overall a great stay and thankful for your hospitality. We will be back and will highly recommend your property.
Stayed 5 nights in Nov 2025

10/10 Excellent

Celitha

Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Stayed 3 nights in Nov 2025

8/10 Good

Jane

Stayed 3 nights in Oct 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Joanna

Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Pretty resort. Friendly staff.
Stayed 1 night in Oct 2025