6/10 Okay
Rolanda, Darien
Travelled with family
Apr 8, 2025
The property looked amazing coming in but when I arrived to the room it had a strong mildew smell and they had something blowing in the room to clear the smell I guess. The shower leaked and the toilet could not flush. The TV didn't work and you couldn't call from the phone in the room. I had to find the number and call from my cell. They did switch the room finally which was better at first until we tried going to sleep at 10pm. There were children in the room above and we assume that the loud running and jumping would stop because it was late. It did not after it went on constantly for 15-20 minutes I had to call the front desk again to ask them to call the family above to stop the madness. It did not stop immediately I tried to give it some time before calling back. We had just came from a 20 hour road trip and thought 10pm was reasonable to expected to sleep After that morning came and at 7am the running and jumping started again. I think it should be a noise ordinance in a hotel. To accommodate all visitors.
Rolanda
Stayed 1 night in Mar 2025