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Graben Hotel

4.0 star property
4-star hotel near Jüdisches Museum

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Photo gallery for Graben Hotel

Front of property
Property video
Superior Room
Exterior
Lunch, dinner served; Italian cuisine, alfresco dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
Dorotheergasse 3, Vienna, Vienna, 1010
  • Place, Stephansplatz
    ‪2 min walk‬
  • Place, St. Stephen's Cathedral
    ‪2 min walk‬
  • Place, Vienna State Opera
    ‪8 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Single Room

Premium bedding, minibar, in-room safe, individually decorated

Standard Single Room

  • Sleeps 1

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Double Room

  • Sleeps 2

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, individually decorated

Standard Double Room

  • Sleeps 2

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.8 out of 10
Excellent
(28 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, individually decorated

Standard Double Room

8.2 out of 10
Very good
(38 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(7 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Double Room Single Use

Premium bedding, minibar, in-room safe, individually decorated

Standard Double Room Single Use

8.4 out of 10
Very good
(6 reviews)
  • 18 sq m
  • Sleeps 1
  • 2 Twin Beds

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Exterior

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About the area

Vienna

Heart of Vienna.With a stay at this Innere Stadt hotel, you'll be steps from Jüdisches Museum and Plague Column. Stephansplatz and St. Peter's Church are also within half a mile (1 km).

What's nearby

  • Stephansplatz - 2 min walk - 0.2 km
  • St. Stephen's Cathedral - 2 min walk - 0.2 km
  • Hofburg Imperial Palace - 3 min walk - 0.3 km
  • Spanish Riding School - 3 min walk - 0.3 km
  • Vienna State Opera - 8 min walk - 0.7 km

Getting around

  • Stephansplatz U-Bahn - 3 min walk
  • Vienna Mitte Station - 15 min walk
  • Vienna International Airport (VIE) - 37 min drive

Restaurants

  • ‪Aida Café - ‬2 min walk
  • ‪Café de l'Europe - ‬1 min walk
  • ‪Five Guys - ‬1 min walk
  • ‪Chattanooga - ‬1 min walk
  • ‪Segafredo am Graben - ‬1 min walk

About this property

Graben Hotel

4-star hotel near Jüdisches Museum
There's a restaurant on site. Public spaces have free WiFi. A business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 431 square feet (40 square meters) and includes conference space. An airport shuttle (available on request) and a train station pick-up service are available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at Graben Hotel. Parking is available for a fee.

This 4-star Vienna hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 7 levels
  • 431 sq ft of conference space
  • 40 sq m of conference space
  • Built in 1918
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Graben Hotel offers 52 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM on request
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (EUR 43 per day)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 260
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 260

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 70.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 30 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 48 per vehicle (one-way, maximum occupancy 3)
  • Self parking fee: EUR 43 per day
  • Pet fee: EUR 10.25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 260 (subject to availability)
  • Late check-out fee: EUR 260 (subject to availability)
  • Rollaway bed fee: EUR 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 15 September to 31 May.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Graben Hotel
Graben Hotel Vienna
Graben Vienna
Hotel Graben
Graben
Graben Hotel Hotel
Graben Hotel Vienna
Graben Hotel Hotel Vienna

Graben Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 512 out of 1000 reviews
Rating 8 - Good. 380 out of 1000 reviews
Rating 6 - Okay. 79 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

sheanna

Liked: Cleanliness, staff & service, property conditions & facilities
Super breakfast and excellent situation right next to Stephensplatz. Only downside was air conditioning was very poor and it was very hot and stuffy.
Stayed 3 nights in Oct 2025

6/10 Okay

pau

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rooms were much smaller than hotels.com made them out to be. a little out dated as well. we had trouble with unlocking the door of one room but that was resolved during our stay. staff was attentive and helpful. just wish the rooms were larger, as advertised
Stayed 3 nights in Oct 2025

2/10 Terrible

IEVGEN, San Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In 3.5 weeks of traveling through 8 European countries, this was our WORST experience! The staff smokes right behind the counter, despite the "Smoking-Free Floor" signs in the hotel. Air conditioning? No! Just an internal fan unit, not connected to a real air conditioner. As a result, two people in a tiny room suffocate at night. An open window is also not an option because the street is crowded and noisy 24/7. The room is tiny, the shower is tiny, everything about the interior is cheap and sloppy. The nearest parking they recommend is 2 km away. Unloading and loading luggage is a hassle. I would give this place only one star only because it is located in the very center of Vienna. But I would never go back to this hotel anymore.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a few minutes from the Cathedral, in a central pedestrianised area, easy to walk to many of the places you would want to visit. Hotel amenities super clean. Restaurant if you want to eat there in the evening, recommended. Excellent breakfast options, good coffee! Very friendly staff. I would book again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Chin Pei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff, patient, responsive, helpful. Room was compact and tastefully designed, bed was very comfortable, very peaceful sleep. It may not be suitable for families - as it is located along an alley with several pubs.
Stayed 1 night in Sep 2025

10/10 Excellent

Valeriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
):):):
Stayed 4 nights in Sep 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff at the hotel who were very helpful. Very close to metro and public transport. Many places of interest within a very short walk. Will definitely stay here again.
Stayed 9 nights in Aug 2025

10/10 Excellent

Azita

Stayed 4 nights in Sep 2025

6/10 Okay

may

Room is small and breakfast is limites
Stayed 2 nights in Sep 2025

8/10 Good

Julie Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and hotel location are faultless. The hotel decor is a little tired.
Stayed 6 nights in Aug 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly and helpful staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

Eiman, Burke

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and in a great location
Stayed 1 night in Aug 2025

8/10 Good

Eiman, Burke

Liked: Amenities
Nice clean hotel in a great location
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the heart of the city and gives excellent access to all the attractions Vienna has to offer. I stay at the Graben Hotel on a regular basis.
Stayed 6 nights in Aug 2025

10/10 Excellent

Robert

Stayed 1 night in Aug 2025

10/10 Excellent

Luke

Stayed 3 nights in Aug 2025

6/10 Okay

Rita

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Review

The location is a 10. Located downtown minutes to museums and the walking area. We stayed there in August. The weather was HOT. Though there was A/C (split unit) in the room, it was barely making a difference - looked old. The staff gave us a fan that helped. A/C really needs a tech re-fresh. I thought it was a bit pricey for what you get. Old building with just a little of re-fresh. Bathroom was outdated in our room. The main thing going for this hotel is its location. one elevator for the entire hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding!

We had a wonderful experience over the 5 days. The food is fantastic and the service 2nd to none! Will recommend to anyone.
Stayed 5 nights in Jul 2025

8/10 Good

mark

Travelled with family
Disliked: Staff & service
Great location. Staff service just average. AC not working properly. But right in the middle of everything. Worth a visit.
Stayed 1 night in Jul 2025

10/10 Excellent

Azar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in excellent location, staff were amazingly friendly and helpful.in the heart of everything
Stayed 4 nights in Jul 2025

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely Recommended

Very nice hotel in excellent location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in this hotel 3 times and never had any problems.
Stayed 3 nights in Jul 2025