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"The hotel is about 2 minutes away from the underground and a 5-10 minute ride away from city center. My room was spotless and everything was very tidy ... " More

By a verified traveller on Sat 12 Dec 2015

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Hotel Description

3.5-star hotel near Schoenbrunn Palace

In shopping district

Your stay at this Fünfhaus hotel places you within 2 miles (3 km) of Schoenbrunn Palace and Wiener Stadthalle. Raimund Theater and Naschmarkt are also within 3 miles (5 km).

Business services

A bar/lounge and a 24-hour front desk are featured at this hotel, along with self parking. WiFi in public areas is free. Traveling on business? Take advantage of the laundry service and onsite conference space.

Free WiFi, refrigerators

In addition to flat-screen TVs with cable channels, the 283 guestrooms offer free WiFi and refrigerators. Other amenities include free bottled water, hair dryers, and laptop-compatible safes.

Double Room (Special Offer)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$79* Per night/room 1 Mar. - 2 Mar.

Business Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Business Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Star Inn Hotel Wien Schönbrunn, by Comfort ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Star Inn Hotel Wien Schönbrunn, by Comfort

Everyone (2) Students (1)
2 out of 5
I left a "please clean up my room" sign on the door at 8:30am. When I was back at 2:30pm my room was not done. I asked the cleaning staff on the corridor about the reason. The answer was: "we can not make everything in a minute"! (it was 6 hours...) I left the hotel and asked the reception desk staff to send somebody to make my room. The answer was: "we do not have staff at this time..." (?). So: my room was not set. Others: I was staying in this hotel several times. Last year they had some breakfast tee/coffee in the room. Now: it is gone...

Posted by , from NY on 27 Aug. 2018

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Comment from Hotel Management

27 Aug. 2018 by Andrea Horvath

Dear Star Inn Guest, dear Tommy, we thank you for having taken the time to give your feedback to us following your stay at Star Inn Wien Schönbrunn, by Comfort. We assure you that we are sorry and we present our sincerest apologies for this unpleasant experience regarding the room cleaning. We will discuss your impressions immediately with our housekeeping and reception staff. We attach considerable importance to correcting our mistakes, in order to improve the quality and your satisfaction. We hope that, following our improvements, we may count you among the guests of Star Inn hotels, despite your unsatisfactory experience. Once again, we thank you and hope to win back your trust. Sincerely, Your Star Inn Host Team

3 out of 5

Close to the underground

The hotel is about 2 minutes away from the underground and a 5-10 minute ride away from city center. My room was spotless and everything was very tidy. The buffet breakfast is 13 euros which I find a bit pricey but there is a grocery store right next door for an alternative. I paid for everything on travelocity and they still insisted on a 6 euro city tax fee at the end of my stay which was annoying because I was running low on euros. Also, I had to ask the lady at reception for directions and she was very, very wrong and that left me stranded for a bit. Not very happy with that. The hotel itself isn't immediately next to anything nice. There is a mediocre Austrian restaurant on the next street and that's about it. All together I would stay here again because it was affordable and nice.

Posted by , from UK on 12 Dec. 2015

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Comment from Hotel Management

20 Dec. 2015 by Star Inn Hotel Wien Schönbrunn

Dear Guest, thank you for taking the time to tell us about your experience at the Star Inn Hotel Wien Schönbrunn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Star Inn, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your Star Inn Hotel Wien Schönbrunn Team

5 out of 5

The hotel is conveniently located near a Metro sta

Pros: All the personnel were pleasant and helpful. Those at the desk spoke good English. The accommodations were comfortable and the breakfast was excellent
Location: See the above comments.
We were pleasantly surprised with the hotel and its location. We were able to go where we had planned on the days there, without any difficulty. It was especially helpful that the hotel is located a short distance from the Schonbrunn Palace, which is one spot that we wished to visit in particular.

Posted by , from Miami on 16 Sep. 2015

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Comment from Hotel Management

29 Sep. 2015 by Sabine

Dear Nick, we are delighted to read about your nice experience and thank you for your compliments. We hope you will keep your stay at our Star Inn Hotel Wien Schönbrunn in good memories and would be happy to welcome you back in future. In the meantime, we remain, sincerely, Sabine Lugstein

About the Star Inn Hotel Wien Schönbrunn, by Comfort

Location Linke Wienzeile 224, Vienna, Vienna 1150

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1830 square feet (170 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Star Inn Hotel Wien Schönbrunn, by Comfort. For a fee, parking is available. This 3.5-star Vienna hotel is smoke free.

  • 1 building
  • 283 guestrooms or units
  • 7 levels
  • 1830 sq ft of conference space
  • 170 sq m of conference space
  • Built in 2013
  • Bar or lounge
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Vienna (VIE-Vienna Intl.) (23 km / 14.3 mi)
  • Train station: Vienna Schedifkaplatz Station (2.2 km / 1.3 mi)
  • Metro station: Langenfeldgasse U-Bahn (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Star Inn Hotel Wien Schönbrunn, by Comfort offers 283 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 17

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Maximum 2 per room

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Pets allowed (no fees)
  • Number of children who can stay free - 2
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A 2.832 percent city/local tax will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 14 per person (approximately)
  • Self parking fee: EUR 16.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Star Inn Hotel Wien
  • Star Inn Hotel Wien Schönbrunn Comfort Vienna
  • Star Wien
  • Star Wien Schonbrunn
  • Wien Schonbrunn
  • Star Wien Schönbrunn Comfort Vienna
  • Star Wien Schönbrunn Comfort
  • Star Inn Hotel Wien Schönbrunn Comfort
  • Star Inn Hotel Wien Schönbrunn by Comfort
  • Star Inn Hotel Wien Schönbrunn, by Comfort Hotel
  • Star Inn Hotel Wien Schönbrunn, by Comfort Vienna
  • Star Inn Hotel Wien Schönbrunn, by Comfort Hotel Vienna

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Vienna-Hotels-Star-Inn-Hotel-Wien-Schönbrunn,-by-Comfort.h5857455-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.