6/10 Okay
Cyndie
Travelled with pets, Travelled with partner
29 Apr 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
We used this motel last year and this year for an annual pool tournament we play in. We had a great experience last year, but the staff this year was less than desirable. When I asked for a late checkout I was rudely told just told me “No”. She then said she could allow an extra hour. I understand if it is not possible, but there are much nicer ways to say it rather than be rude. Then, after we left the hotel called to ask if we had taken one of their pillows and were told we would get charged if we did. Why would we steal a pillow? Maybe your staff should make sure each room actually had 4 pillows instead of 3 before you start accusing people of theft. I definitely will not recommend staying at Best Western to any of my pool friends next year. Very disappointing customer service.