4/10 Poor
Elizabeth, Schenectady
Travelled with group
Jun 2, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a queen bed smoking room and I was assigned to room 84. Upon entering my friend and I inspected the room as usual. There were a ton of burn marks with the top sheet, the blanket and the sheet on the bed as well as stains. The hot water in the bathroom was not running meaning The water will come out only the cold water worked. Furthermore, there was no drain stopper plug on the back of the sink. I went down to the front desk clerk and asked for a new room and told him the problems. The first thing the man said was “ But the room is clean, right“ I was a bit taken back by that comment as it’s not about if the room is clean, it’s the fact that there’s burn holes and stains all over the bed that I’m supposed to lay in. Secondly, there should be hot water running and working at the hotel per code. He then proceeded to give me a new room, which was room 76 a non-smoking room. This room had hot water and met my needs however, again there were still burn holes on the blankets. If this is a non-smoking room, there should be no blankets with burn holes in them on the beds. This insinuates that smoking room blankets are washed and then put on non-smoking room beds. There’s still will be some residual of secondhand smoke. Otherwise, my day was good.
Elizabeth
Stayed 1 night in May 2025