4/10 Poor
Andrew
Travelled with partner
21 Jan 2024
Its a shame our stay in this unique hotel was spoilt by a heating issue and amateur service. Instead of informing us of a problem with the heating upon check in, we were expected to accept a noisy fan heater blasting hot air like a hairdryer for the night. When it was brought to the attention of the staff, i expected a quick response but nothing happened for over an hour with sub zero temperatures outside. The staff were very dismissive of the issue and thought it was perfectly acceptable. Although they did source a portable heater and extra duvet while we had dinner, it would have been courteous to know what was happening.
Service at breakfast was painfully slow and all the staff showed no interest in rectifying the situation.
We have stayed in other hotels within the chain and professionally trained many staff with the hospitality industry, I am very disappointed with the level of service at The Running Horse.
Andrew
Stayed 1 night in Jan 2024