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"Enjoyed pool but there was a used bandaid and a big clump of hair on the pool edge. Did not see any staff check on pool cleanliness during either the ... " More

By a verified traveller on Thu 15 Aug 2019

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Hotel Description

Family-friendly 3-star hotel near Assiniboine Park Zoo

Heart of Winnipeg

With a stay at this St. James hotel, you'll be within half a mile (1 km) of Polo Park and 3 miles (5 km) of Bell MTS Place. University of Winnipeg and RBC Convention Centre Winnipeg are also within 3 miles (5 km).

Renovated in 2016

A full-service spa, an indoor pool, and a restaurant are all featured at this traditional hotel. Bring the family and enjoy the children's pool, waterslide, and kid-friendly dining. Traveling on business? Take advantage of the 6 conference rooms, 24-hour business center, and valet parking.

Fireplaces, WiFi

Boasting fireplaces, the 139 guestrooms also offer WiFi and TVs. Other amenities include refrigerators, microwaves, and coffee/tea makers.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$101* Per night/room 12 Jul. - 13 Jul.

Room, 2 Queen Beds, Non Smoking (Work Area)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Clarion Hotel & Suites ratings based on 7 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Clarion Hotel & Suites

Family (1)
4 out of 5
Enjoyed pool but there was a used bandaid and a big clump of hair on the pool edge. Did not see any staff check on pool cleanliness during either the 2 hour and 1 hour visits we made to the pool. Both items remained. 😝

Posted by on 15 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Reservations Department

Thank you for choosing The Clarion Hotel & Suites for your recent stay. I have reviewed your comments with our management team. We thank you for your feedback.

4 out of 5

The staff was Friendly

Pros: Close restaurants, Free Internet
This is my first time at this property so I was a little nervous. To my surprise I found the staff very friendly and helpful. I was told they are renovating the hotel. My room was a suite with a separate room. I found the bed comfortable and slept well. I didn't do the spa but will next time I come back.

Posted by , from Calgary, AB, Canada on 19 Feb. 2013

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3 out of 5

Average, not recommended.

Pros: Close restaurants, Free Internet
Cons: Noisy, Poor breakfast
My family and I stayed here for 5 nights in one of the king bed suites. There room was huge, too huge... There was very little furniture and what was there was cheap and old. The mattress was well worn and the pull out was a horrible back-destroying spring mattress. The room itself was very dark, so dark that we jokingly referred to it as our cave away from home. There was no overhead lights in the room, only a few standing and desk lamps which did a poor job of lighting our cave. The bathroom was adequate and had a small sink and an older bath/shower. Don't put anything on the shower curtain rod though, it's one of those cheap expendable types from Le Canuck Pneu and will fall quite easily. The pool was nice though and the waterside was quite fun. Also, the hotel is next to the Polo Park mall, which is convenient. There's a nice big lobby which leads to the free parade and an attached Pancake House. The hotel was okay, but there's plenty of better options in Winnipeg.

Posted by on 9 Jun. 2012

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2 out of 5

Not impressed

I stayed at the Clarion in Winnipeg for the location. I usually stay at the Winnipeg Hilton Airport Suites but decided to try the Clarion to be closer to shopping. Room service is only available until 9pm. No in-room refridgerator. Internet is not wireless and very slow. The bed and pillows were soft foam. The desk chair was broken, the remote control batteries were dead and the alarm clock was broken too. And here's the best one --the deadbolt on the door was broken. Dark, dingy room. I was very unimpressed.

Posted by on 3 Jun. 2009

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1 out of 5

Sleep by the pool

I booked this hotel on a recomendation to host a business meeting. The interent connection was not working in my room but I was still charged full price. They offered me use of the business center - a small room in a hall behind the main desk and told me the hotel was fully booked - sorry - nothing they could do (oh but there was wireless in the lobby if I wanted to sit out there to do the meeting) After saying I would check out and find another hotel they suddenly had a room with working internet for my meeting the next day. it Both rooms faced the pool and smelled so strongly of chlorine that I might as well have slept poolside. Plus the pool is open till late in the evening with full lights on and the wall facing the pool is fully windowed so you get the lights from the pool all day and till 11PM as well.\n\nIf you are a family and the kids want to swim the pool area looks great and the mall is across the street. This would probably be a great place to be. Otherwise I would go elsewhere. If you MUST stay here ask for a room that does NOT face the pool in the hope you will not breath chlorine the whole time you are there.

Posted by on 16 Mar. 2008

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3 out of 5

Poor Check In Service

We tried to check in early (after calling first and told probably by 1:30/2 but when we got there we were told we were ""not a priority"". Our room wasn't ready until 3 which is normal check in. Found this disappointing since we witnessed everyone else who came to the counter early, was able to check in. Once in we found the place clean and we ended up enjoying ourselves. Not too sure if I would repeat the experience though. Front desk personal should also be taught how to smile and greet customers with a friendly attitude.

Posted by on 12 Nov. 2006

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4 out of 5

Puratone Retreat

I was there Aug 18-20 and Aug 26&27.The service was great and the food was awsome.The beds make me want to come back just to sleep.My wife never slept so good.

Posted by on 28 Aug. 2006

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Property Features

Clarion Hotel & Suites offers its guests a full-service spa, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a 24-hour business center on site. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Clarion Hotel & Suites. For a fee, parking is available. A complete renovation of Clarion Hotel & Suites was completed in June 2016. This 3-star Winnipeg hotel is smoke free.

  • 1 building
  • 139 guestrooms or units
  • 4 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool1
  • Children's pool
  • Waterslide
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Winnipeg James Armstrong Richardson Intl. Airport (YWG) (4.8 km / 3 mi)
  • Train station: Winnipeg Union Station (5.6 km / 3.5 mi)
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Clarion Hotel & Suites offers 139 accommodations with fireplaces and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Fireplace
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 1:00 PM and on weekends from 7:00 AM to 1:00 PM.

Original Pancake House - This family restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers airport shuttle pickup and drop-off services Monday-Friday only.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.00 per day.

Pet Policy

  • Pets: CAD 15.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 12 and CAD 16 for adults, CAD 8 and CAD 12 for children (approximately)
  • Fee for in-room wireless Internet: CAD 0 per stay (rates may vary)
  • Fee for wireless Internet in public areas: CAD 0 per stay (rates may vary)
  • Valet parking fee: CAD 5 per day
  • Extended parking fee: CAD 6 per day
  • Pet fee: CAD 15.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel Winnipeg
  • Clarion Winnipeg
  • Clarion Hotel & Suites Hotel
  • Clarion Hotel & Suites Winnipeg
  • Clarion Hotel & Suites Hotel Winnipeg

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.