Unfortunately, our stay at Ramada Plaza Wrexham was very disappointing. Upon entering our room, we found a towel that had mud all over it â not what you'd expect from a supposedly reputable hotel. Check-in was also poorly handled. One of our group was waiting for his room key and briefly stepped away to say hello to us after a long drive. The reception staff snapped at him, saying âThereâs other people waiting, hurry up,â â incredibly rude and unprofessional.
Later that evening, we went to the hotel bar, which is advertised as 24-hour. However, the staff member told us itâs not actually 24-hour and that we wouldn't normally be served at that time â though he did serve us âjust this once.â
Overall, the service and cleanliness were not up to standard and we wonât be staying here again.