2/10 Terrible
Lakyra J.
Jun 25, 2025
Gave the run around by Host
I arrived in New York on 6-22-25 I requested the check in information in which the host refused to give. She stated the cleaner hadn't showed up to clean the property so she gave me another address. Well this place had multiple stairs and was located on the 2nd floor which couldn't accommodate the group I was with. When I informed the host she gave me another address which was smaller with one bathroom. Smaller than the original one booked. After explaining that this wouldn't work the host insisted there was a power surge that prevented us from renting the original house. After having to find a hotel in New York last minute for 7 days and in communication with VRBO and the host I've yet to receive a refund for the property I've never stepped foot in nor have I had any communication with the host since that day.
Lakyra J.
Stayed 1 night in Jun 2025