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Timeout Heritage Hotel Zagreb

4.0 star property
4-star hotel near Ban Jelacic Square

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Photo gallery for Timeout Heritage Hotel Zagreb

Grahor & Klein Room, Main Street View
Meeting facility
View from room
Breakfast and lunch served
Shower, free toiletries, hair dryer, slippers

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
Ilica 16, Zagreb, 10000
  • Museum of Broken Relationships
    ‪3 min walk‬
  • Ban Jelacic Square
    ‪3 min walk‬
  • Zagreb Cathedral
    ‪7 min walk‬
  • Zagreb (ZAG)
    ‪18 min drive‬

Room options

View all photos for Double or Twin Room, 2 Twin Beds

Double or Twin Room, 2 Single Beds

Double or Twin Room, 2 Twin Beds

7.0 out of 10
Good
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grahor & Klein Room, Main Street View

Grahor & Klein Room, Main Street View

Grahor & Klein Room, Main Street View

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bunk Bed

View all photos for Grahor & Klein Room, Main Street View

Grahor & Klein Room, Main Street View

Grahor & Klein Room, Main Street View

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Historicism Room, Upper Town View

Historicism Room, Upper Town View

Historicism Room, Upper Town View

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Heritage Room with Balcony

In-room safe, desk, iron/ironing board, free WiFi

Heritage Room with Balcony

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Heritage Room with Balcony

Heritage Room with Balcony

Heritage Room with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Historicism Room, Atrium View

Historicism Room, Atrium View

Historicism Room, Atrium View

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Heritage Room with Balcony

In-room safe, desk, iron/ironing board, free WiFi

Heritage Room with Balcony

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grahor & Klein Room, Main Street View

In-room safe, desk, iron/ironing board, free WiFi

Grahor & Klein Room, Main Street View

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • City view
  • Sleeps 1
  • 1 King Bed

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About the area

Zagreb

City center stay.With a stay at this Gornji Grad hotel, you'll be steps from Lotrscak Tower and Museum of Broken Relationships. Ban Jelacic Square and St. Mark's Church are also within half a mile (1 km).

What's nearby

  • Museum of Broken Relationships - 3 min walk - 0.3 km
  • Ban Jelacic Square - 3 min walk - 0.3 km
  • St. Mark's Church - 5 min walk - 0.4 km
  • Croatian National Theatre - 6 min walk - 0.6 km
  • Zagreb Cathedral - 7 min walk - 0.6 km

Getting around

  • Zagreb Central Station - 15 min walk
  • Zagreb Airport (ZAG) - 27 min drive

Restaurants

  • ‪Batak grill Cvjetno - ‬3 min walk
  • ‪Oranž - ‬2 min walk
  • ‪Pasta Fasta - ‬4 min walk
  • ‪Pri Nami - ‬5 min walk
  • ‪Out Rooftop - ‬1 min walk

About this property

Timeout Heritage Hotel Zagreb

4-star hotel near Ban Jelacic Square
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 969 square feet (90 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A nightclub, a rooftop terrace, and multilingual staff are also featured at the business-friendly Timeout Heritage Hotel Zagreb.

Smoking is allowed in designated areas at this 4-star Zagreb hotel.

  • 49 guestrooms or units
  • 969 sq ft of conference space
  • 90 sq m of conference space
  • Nightclub
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Dining venue
Timeout Heritage Hotel Zagreb offers 49 air-conditioned accommodations with safes and slippers. 102-cm flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Zagreb hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Nightclub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 102-cm flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 per person
  • Airport shuttle fee: EUR 35 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Timeout Heritage Zagreb Zagreb
Timeout Heritage Hotel Zagreb Hotel
Timeout Heritage Hotel Zagreb Zagreb
Timeout Heritage Hotel Zagreb Hotel Zagreb

Timeout Heritage Hotel Zagreb Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 66 out of 173 reviews
Rating 8 - Good. 56 out of 173 reviews
Rating 6 - Okay. 24 out of 173 reviews
Rating 4 - Poor. 15 out of 173 reviews
Rating 2 - Terrible. 12 out of 173 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a fantastic location of Zagreb

Me, my sister and our friend had 3 nights at the hotel. The facilities were great, there is the main bar, a rooftop bar and an underground nightclub open Fridays and Saturdays with 2 rooms which played different music, we had a fantastic time. The staff were really friendly and helpful. The rooms were clean and comfortable. Breakfast was a nice enough buffet. The hotel is in an excellent location with plenty of bars and restaurants in and around the square which is a couple of minutes walk away. There are lots of museums to visit and organised walks taking you to see the sites of Zagreb. Overall a fantastic city break and so pleased we chose this hotel. I would definitely stay here again
Stayed 3 nights in May 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loud nightclub and lounge music until 5 am

Worst hotel stay in my life. There is a nightclub on the 4th floor that pumps loud music until 5 am and a lounge on the ground floor that also plays music. The overall environment is not clean and the room stinks of smoke. Overall, could not sleep until after 5 am. People come to a hotel to sleep, not to listen to loud music. It made my stay in Zagreb very unpleasant.
Stayed 1 night in Apr 2025

6/10 Okay

Kristen

Liked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Mallory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fun time
Stayed 1 night in Mar 2025

10/10 Excellent

Emir

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night in Zagreb with friends

Timeout Heritage Hotel is really nice. In a perfect location, centrally located. It has a nice bar and nightclub. Room was good, bed perfect and shower in the bathroom was excellent. There was an in room safe and fridge. My room had a balcony which was nice. Breakfast is good and standard for Zagreb. Reception staff are very kind and friendly.
Stayed 1 night in Feb 2025

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the app they said they had parking, main reason why we booked this hotel. 12 hours before arriving they sent an email saying they did not have parking. The guy in reception at check in was not friendly. The rooms have zero privacy and you can hear everything from other rooms, the curtains/blackouts aren’t the right measurements and you can see from outside through the windows
Stayed 3 nights in Jan 2025

10/10 Excellent

Massimo

Stayed 1 night in Jan 2025

8/10 Good

Jan-Michael

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

6/10 Okay

Lara

Stayed 5 nights in Dec 2024

10/10 Excellent

mladen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in between bar and club bit in the hotel you cannot hear anything. Rooms are clean and have everything needed. Parking nearby Staff are amazing Topnotch
Stayed 1 night in Dec 2024

6/10 Okay

Nick

Disliked: Staff & service, amenities, property conditions & facilities
Construction was being carried out in the Restaurant area with loud noises going on from early morning until late afternoon. Very loud hammering sounds. No hotel staff apoligised for this. My recommendation is all staff require an in depth customer service training courses. Also housekeeping need to be more quite in corridors of room areas. I could here everything outside my room. The positive feedback I will say is the location of the property.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like your sleep then this is NOT the place for you. I was on the third floor and the noise from their night club in the basement was loud up till 5am
Stayed 3 nights in Nov 2024

10/10 Excellent

Radan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Kindly staff, clean room, good breakfast.
Stayed 2 nights in Nov 2024

10/10 Excellent

Emir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem!!! Perfection!

The hotel exceeded expectations with its prime location and exceptional service. The attentive staff was readily available, ensuring assistance at every moment needed. The rooms were impeccably clean, modern, and thoughtfully designed, creating a comfortable retreat after a day of exploring. Situated ideally within easy reach of all major city attractions, the hotel made sightseeing effortless. We were treated to a plentiful breakfast selection each morning, while the rooftop bar offers a lively atmosphere and stunning views—an inviting space to unwind.
Stayed 22 nights in Oct 2024

4/10 Poor

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room for Improvement! .

Hello, the hotel stunk of Cigarette Smoke , due to smoking in Restaurant, due to high ceiling and ppl using the lift , my toilet stunk of poo , probably coming through the vents/ventilation system, no locks on window, toilet wash bowl too close to shelf , you knock your forehead,
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Gina Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Jeff

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The area around Timeout was great and the overall location was perfect for a quick visit to Zagreb. The breakfast was also pretty good. But those are the only positive things we can say about this hotel. It’s rundown, noisy and no where close to a 4 star rating. To get into the dilapidated reception you have to walk through a smoke-filled dark and dingy bar. This is also where breakfast is served (vs the open-air rooftop area). No idea who gave this a 4 star rating. It is not!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ylenmae

Liked: Cleanliness, staff & service, property conditions & facilities
Cute
Stayed 1 night in Jul 2024

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it, in the center of Zagreb. Just a note: the hotel is combined with a nightclub and the rooms are very specially designed. I liked it a lot and will come back if will go again to Zagreb. It is mot about noise in the room — the sound isolation was good and I slept very well. But if you prefer an old-style comfort and quit silence in the lobby, may be think about another place to stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 2 nights in Jul 2024