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Kuukum Tulum Hotel

4.5 star property
4.5-star luxury hotel near Tulum Beach

Choose dates to view prices

Photo gallery for Kuukum Tulum Hotel

Outdoor pool
Exterior detail
Premium bedding, down comforters, in-room safe, blackout drapes
Private pool
Family Apartment | Bathroom
Reviews
7.6

Good

Popular amenities

  • Pool
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • Parking includedParking includedParking included
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
Aldea Zama, Tulum, QROO, 77780
  • Popular LocationTulum National Park19 min walk
  • Popular LocationTulum Mayan Ruins10 min drive
  • AirportTulum, Quintana Roo (TUY)13 min drive
  • Popular LocationPlaya Paraiso14 min drive

Room options

View all photos for Exclusive Apartment

55-inch LED TV with digital channels, TV, Netflix

Exclusive Apartment

10/10 Exceptional
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Private pool

Deluxe Room

  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, 1 Bedroom

Premium bedding, down comforters, in-room safe, blackout drapes

Exclusive Room, 1 Bedroom

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Apartment

Premium bedding, down comforters, in-room safe, blackout drapes

Superior Apartment

10/10 Exceptional
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bathrooms

Private pool

Luxury Apartment, 2 Bathrooms

10/10 Exceptional
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Premium bedding, down comforters, in-room safe, blackout drapes

Deluxe Apartment

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Similar properties

Aerial view
The Waves Tulum
Pool
Hot tub
Spa
Pet-friendly
4.3 out of 5, Excellent, (549)
The price is CA $89
per night
CA $112 total
includes taxes & fees
30 Jun - 1 Jul
The Waves Tulum

About the area

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Beach and Tulum Mayan Ruins. Dos Aguas Park and Tulum National Park are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 19 min walk
  • Tulum Mayan Ruins - 10 min drive
  • Tulum Beach - 10 min drive
  • Playa Paraiso - 14 min drive
  • Playa Ruinas - 19 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪Mercado Tulum - ‬4 min drive
  • ‪Rossina Cafe - ‬5 min walk
  • ‪Las BBQ Tulum - ‬17 min walk
  • ‪Coati Café Tulum - ‬17 min walk
  • ‪Matcha Mama - ‬4 min walk

About this property

Kuukum Tulum Hotel

4.5-star luxury hotel near Tulum Beach
As a guest of Kuukum Tulum Hotel, you'll find an outdoor pool and a terrace. Public spaces have free WiFi. Self parking is free.

This 4.5-star Tulum hotel is smoke free.

  • 34 guestrooms or units
  • Front desk (24 hours)
  • Terrace
  • No smoking on site
Kuukum Tulum Hotel offers 34 air-conditioned accommodations with safes and designer toiletries. Beds feature down comforters and premium bedding. 55-inch LED televisions come with digital channels and Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Outdoor pool
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 55-inch LED TV
  • Digital channels
  • Netflix
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Food and drink

  • Kitchen island
  • Refrigerator

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

Property is also known as

Kukum Tulum Hotel
Kuukum Tulum Hotel Hotel
Kuukum Tulum Hotel Tulum
Kuukum Tulum Hotel Hotel Tulum

Kuukum Tulum Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 82 reviews" "
Rating 8 - Good. 14 out of 82 reviews" "
Rating 6 - Okay. 8 out of 82 reviews" "
Rating 4 - Poor. 5 out of 82 reviews" "
Rating 2 - Terrible. 14 out of 82 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivon

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Shawn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 star hotel!? Maybe in a concentration camp!
This place was filthy. Linens and pillows were stained all over. Walls had visible water damage in multiple spots.
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area to enjoy and relax.
Stayed 2 nights in Dec 2023

8/10 Good

Tamarra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My trip was amazing great location. The staff was helpful as they can. Only thing my air didn’t work. Over all great stay.
Stayed 4 nights in Jan 2024

2/10 Terrible

Danilo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY IN THIS PROPERTY! The staff does not have the capacity to resolve any issues. Even though this is apparently considered a 4 and a half star “luxury hotel”, the AC was not cooling so it only worked as a fan, room was not fully cleaned, and when I asked someone to come fix it or provide me with another room, nobody did anything. I complained as soon as I checked in, left the room, and when I came back the next day (could not even sleep there because of how hot it was) the 2nd staff member (as the first lady had finished her shift) did not even know of these problems which means nobody ever communicated this to her. Given that I’m a Silver member at Expedia, I was supposed to receive a bottle wine. However, when I got it, these were warm. For this reason, I asked for some cups or ice and even though the hotel has a restaurant, they said they did not have any ice, so there was no way I could drink the wine. Also, when I asked to speak to the manager, I was telling him all the issues that I had dealt with in the room, and told him I had not slept there that night and therefore wanted a reimbursement and the first thing that came from his mouth was that I actually did not sleep there because I was partying - how come an employee has the balls to assume something like that and be so unprofessional to say that to a host. No wonder why the front staff is also completely incapable to provide a good service. By far my worst experience at a hotel in over 10 years.
Stayed 1 night in Jan 2024

4/10 Poor

Agnieszka

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was so helpful and so nice but the building itself was not. There was no hot water, the AC leaked so there was always water all over the floor, the room smelled musty, and there was supposed to be breakfast but the chef wasn’t there any of the 8 days we stayed. I would not recommend this hotel
Stayed 8 nights in Dec 2023

10/10 Excellent

Mathieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the vacation was perfect and the staff were very nice. the rooftop pools are incredible.
Stayed 1 night in Sep 2023

6/10 Okay

nelson

Stayed 1 night in Aug 2023

2/10 Terrible

Sherwin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we had to stay at another hotel since they have no rooms available with accessibility for a handicapped person!! no elevator available and you have to go up 3 flights of stairs to get to the room and the room has 1 set of stairs to get to the bedroom, none was shown in expedia pictures! Very rude and unhelpful staff that just tells you it is what it is when you tell them your discomfort. The room door didn't lock and they claim the room has 2 bathrooms which it does but one of them had a clear window to the hallway outside the room where other guests pass by and there was no way to cover close or lock it. over all the worst hotel I didn't stay at.

6/10 Okay

Jamie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
Overall this property was okay. We didn't realize how small it was as there was not even a restaurant onsite. They did offer in room delivery (they called room service) however, it was extremely expensive (twice the price of most Canadian/American hotels). Also, all of the restaurants nearby were extremely expensive ($20-30 CDN for a Cocktail expensive)! The room was complete with a full kitchen however, it had very little for cooking and eating (Plates, cups, bowls, silverware, etc). The only way to get to the beach was by bike or cab (too far to walk). We have a baby so the bike wasn't an option and cabs are 400 pesos ($30 CDN) for a 10 minute ride 1 way! Overall it seemed like a safe area with many restaurants and some small groceries stores within a 10 minute walk.
Stayed 11 nights in Feb 2023