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Motto by Hilton Tulum

4.5 star property
4.5-star luxury hotel near Tulum Mayan Ruins, connected to a shopping center

Choose dates to view prices

Photo gallery for Motto by Hilton Tulum

Exterior
2 outdoor pools, cabanas (surcharge), sun loungers
Minibar, in-room safe, individually decorated, individually furnished
Restaurant
2 outdoor pools, cabanas (surcharge), sun loungers
Reviews
8.2

Very good

Popular amenities

  • Restaurant
  • Gym
  • PoolPoolPool
  • BarBarBar
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa

Explore the area

Map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
  • Popular LocationTulum National Park1 min walk
  • Popular LocationTulum Mayan Ruins8 min drive
  • AirportTulum, Quintana Roo (TUY)8 min drive
  • Popular LocationPlaya Paraiso12 min drive

Room options

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower

Minibar, in-room safe, individually decorated, individually furnished

1 Queen, Mobility/Hearing Accessible 3X3 Shower

10/10 Exceptional
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop level and view

Minibar, in-room safe, individually decorated, individually furnished

Bunk beds - 1 Twin over 1 Queen, Rooftop level and view

  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Bunk beds - 1 Twin bed over 1 Queen bed

Minibar, in-room safe, individually decorated, individually furnished

Bunk beds - 1 Twin bed over 1 Queen bed

  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Flex Room, 1 Queen Wall Bed, Rooftop Level

Minibar, in-room safe, individually decorated, individually furnished

Flex Room, 1 Queen Wall Bed, Rooftop Level

8/10 Very good
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen Accesible 3X3SH Rooftop level and View.

Minibar, in-room safe, individually decorated, individually furnished

1 Queen Accesible 3X3SH Rooftop level and View.

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen Bed Junior Suite

55-inch flat-screen TV with digital channels

1 Queen Bed Junior Suite

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Flex Room with 1 Queen Wall Bed

Minibar, in-room safe, individually decorated, individually furnished

Flex Room with 1 Queen Wall Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 Queen Bed

8/10 Very good
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 Queen Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Minibar, in-room safe, individually decorated, individually furnished

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Flex, 1 Queen Wall Bed Rooftop Level and View

Minibar, in-room safe, individually decorated, individually furnished

Flex, 1 Queen Wall Bed Rooftop Level and View

10/10 Exceptional
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accesible 3X3 Shower Rooftop Level and View

Minibar, in-room safe, individually decorated, individually furnished

1 Queen, Mobility/Hearing Accesible 3X3 Shower Rooftop Level and View

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen bed Rooftop Level

Minibar, in-room safe, individually decorated, individually furnished

1 Queen bed Rooftop Level

8.3/10 Very good
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Aerial view
The Waves Tulum
Pool
Hot tub
Spa
Pet-friendly
4.3 out of 5, Excellent, (549)
The price is CA $89
per night
CA $112 total
includes taxes & fees
30 Jun - 1 Jul
The Waves Tulum

About the area

Tulum

Seaside stay .Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Hunab Lifestyle Center and Tulum National Park are also within half a mile (1 km).

What's nearby

  • Tulum National Park - 1 min walk
  • Tulum Mayan Ruins - 8 min drive
  • Las Palmas Public Beach - 9 min drive
  • Playa Paraiso - 12 min drive
  • Playa Ruinas - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 50 min drive

Restaurants

  • ‪El Capitán - ‬9 min walk
  • ‪Rossina Cafe - ‬15 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Coati Café Tulum - ‬16 min walk
  • ‪Boston’s - ‬11 min walk

About this property

Motto by Hilton Tulum

4.5-star luxury hotel near Tulum Mayan Ruins, connected to a shopping center
Motto by Hilton Tulum offers its guests 2 outdoor swimming pools and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Motto by Hilton Tulum. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 4.5-star Tulum hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2022
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Bar by the pool
Motto by Hilton Tulum offers 115 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body wraps.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10-30 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Art gallery
  • Bicycle rentals
  • Bike parking
  • Designer stores
  • Fitness center
  • Shopping mall
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 59
  • Front entrance ramp
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 55 per pet, per day, plus a deposit of USD 300 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 23.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 per person
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, debit cards, and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Motto by Hilton Tulum Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 68 out of 132 reviews" "
Rating 8 - Good. 35 out of 132 reviews" "
Rating 6 - Okay. 12 out of 132 reviews" "
Rating 4 - Poor. 8 out of 132 reviews" "
Rating 2 - Terrible. 9 out of 132 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great staff. Food at the hotel is pricey but delicious and comparable to surrounding restaurants. Walkable distance to plenty of restaurants and shopping boutiques. Room is quite small, perfect if you are travelling alone.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect to explore Pueblo efficiently. Stores and shop were walkable, easy to get cabs to the beach. Bike rentals were close by and the hotel provided bikes. Rooftop was beautiful.
Stayed 1 night in Feb 2024

6/10 Okay

Erica

Liked: Cleanliness
The property is nice. However, the beds are extremely hard and uncomfortable. The pool area is nice. Customer service was good. You can bike to the downtown area, but you will need a taxi for the beaches.
Stayed 4 nights in Feb 2024

2/10 Terrible

Sandeep

Stayed 2 nights in Jan 2024

8/10 Good

Mathew Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is modern, and well maintained. The staff are helpful, friendly and knowledgeable. The rooms are nicely furnished, however the washrooms offer little privacy. The 10usd credit per day that you are given can only be used on the rooftop pool bar.
Stayed 7 nights in Jan 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024

10/10 Excellent

Jesus, El Paso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Edgard

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

2/10 Terrible

alexis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The house keeping service was terrible!. No bathroom towels asked several times no blankets asked several times and no body wash asked several times
Stayed 4 nights in Dec 2023

10/10 Excellent

Seanee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service
Excellent service at Motto Tulum. Lots of amenities and things to do nearby. Free parking and there are rentals for bikes and scooters, Pool is beautiful and great poolside service and poolside restaurants. This place is designed really nicely. Rooms are small but meant to tap into a simplistic hotel stay and encourage you to go out and explore. Also very very impeccable cleaning.
Stayed 3 nights in Dec 2023