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The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

Property class: 3
3-star hotel near Zermatt-Matterhorn Ski Paradise

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A dining table with plates of food, a glass of water, and a basket of bread.
A room with a bed, a lamp, and a view of a mountain.
A multi-story hotel with balconies, a sign indicating it's a hotel, and a bicycle parked outside.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Gym
  • Business services
  • Bar

Explore the area

View in a map
Untere Wiestistrasse 11, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪10 min walk‬
  • Airport, Sion (SIR)
    ‪97 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Twin Beds

A bedroom with a large bed, a desk with a chair, a sofa, and a window with curtains.

Deluxe Double Room, 2 Twin Beds

  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room, 2 Twin Beds

A bedroom with a bed, wooden headboard, bench, curtains, and a window.

Superior Double Room, 2 Twin Beds

8.0 out of 10
Very good
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a bed, desk, chair, TV, and a bathroom with a shower and toilet.

Standard Double Room

9.4 out of 10
Exceptional
(15 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the area

Zermatt

On river.You'll be within half a mile (1 km) of Zermatt-Matterhorn Ski Paradise and 2 miles (3 km) of Zermatt-Furi Gondola with a stay here. Sunnegga Ski Resort and Matterhorn Glacier Ride are also in the area.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 8 min walk - 0.7 km
  • Zermatt - Furi - 10 min walk - 0.8 km
  • Zermatt-Furi Gondola - 19 min walk - 1.6 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Harry's Ski Bar - ‬8 min walk
  • ‪Schweizerhof Kitchen - ‬8 min walk
  • ‪Manud - ‬8 min walk
  • ‪Restaurant Derby - ‬9 min walk

About this property

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

3-star hotel near Zermatt-Matterhorn Ski Paradise
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A fitness center, multilingual staff, and ski storage are also featured at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort. A train station pick-up service and a train station drop-off service are available for a fee.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 27 guestrooms or units
  • 4 levels
  • Built in 2009
  • Buffet breakfast (free)
  • Ski equipment storage
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
The Phoenix Fitness Hotel & free Spa Access at Alpen Resort offers 27 accommodations with espresso makers and safes. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Train station pick-up and drop-off shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Train station shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Helicopter/airplane tours
  • Ropes course
  • Ski storage
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:30 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are available for CHF 100 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

How close is The Phoenix Fitness Hotel & free Spa Access at Alpen Resort to the airport?

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort is 50.1 mi (75-min drive) away from the Sion (SIR) airport, the closest popular airport to the property.

How much does it cost to stay at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

As of Sept 5, 2026, prices found for a 1-night stay for 2 adults at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort on Sept 8, 2026 start from CA $313, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Phoenix Fitness Hotel & free Spa Access at Alpen Resort have an airport shuttle?

Airport shuttle services are not available at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort.

Does The Phoenix Fitness Hotel & free Spa Access at Alpen Resort offer free breakfast?

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort offers free buffet breakfast every day from 7:30 AM to 10:00 AM.

Is there a casino at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

No, there is no casino at this hotel.

What time is check-in at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM.

Is there free parking at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

Free parking is not available at this hotel.

Does The Phoenix Fitness Hotel & free Spa Access at Alpen Resort have a pool?

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort does not have a pool.

Does The Phoenix Fitness Hotel & free Spa Access at Alpen Resort have a spa?

There are no spa services available at this hotel.

How close is The Phoenix Fitness Hotel & free Spa Access at Alpen Resort to downtown Zermatt?

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort is 0.5 mi away from Zermatt.

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 27 out of 28 reviews
Rating 8 - Good. 1 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 0 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and well appointed. The woman at the front desk in the evening was so helpful. The view of the Matterhorn from our balcony was a great surprise.
Stayed 2 nights in Jul 2026