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5.0 out of 5

"We chose the Hotel Phoenix based on the excellent reviews we read on Trip Advisor and Travelocity. The reviews were correct. This place was everythi ... " More

By a verified traveller on Wed 20 Mar 2019

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Hotel Description

3-star hotel near Zermatt-Matterhorn Ski Paradise

On river

Within a 5-minute walk of the hotel, you'll find Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Tour Monte Rosa and Zermatt Visitor Center are also within half a mile (1 km).

Free breakfast

This hotel features a gym and a bar/lounge. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. A lobby fireplace, express check-out, and luggage storage are also on offer.

Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Double Room (Matterhorn View from Balcony)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Double Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Phoenix ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Phoenix

Everyone (2) Couples (1)
5 out of 5
We chose the Hotel Phoenix based on the excellent reviews we read on Trip Advisor and Travelocity. The reviews were correct. This place was everything everyone said it was. Our view of the Matterhorn off the balcony was wonderful. The rooms are spacious and immaculately cleaned as is the whole hotel. The owners are very friendly and helpful and were anxious to help us with all of our questions about how to navigate Zermatt and the surrounding area. The breakfast they serve is first class. With more selections than anyone could want. We couldn't be happier with our stay. Thank you Hotel Phoenix....Martin and Jennifer

Posted by on 20 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by Jolanda - Front Desk Manager

Thank you very much for your 5-star review. We are delighted to see, that you have enjoyed your stay with us. We would be delighted to welcome you again in our hotel.

5 out of 5

Hotel Phoenix in Zermatt

Pros: Style, quiet, view, GREAT BREAKFAST.
Cons: I think there may be some remodeling starting next door? However the double paned glass windows cut out the noise very well.
An absolutely fabulous experience! A short walk from the train station to the beautiful hotel on the hill. We booked the superior double that had a beautiful full window that opened out to directly see the Matterhorn. Spectacular. A great workout room and the best hotel breakfast that we have EVER had...and we travel a lot! Beautiful clean simple furnishings with a bit of panache...incredible bathroom, sparkling clean. We almost changed our vacation plans in order to stay here another night. Highly recommend it! FYI - Zermatt is a car-free city. Don't make the mistake that we did and drive into town. Almost got a $400 fine! You must take the train from Tausch....which was really fun!

Posted by on 13 Jul. 2018

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Comment from Hotel Management

29 Jul. 2018 by Laurence Zavagno - Gastgeberin

Thank you very much for taking the time for writing a review. We are delighted to hear, that you have enjoyed your stay in Zermatt. There is no remodelling going on next door, they just had to repair something, that took a few days to complete.

5 out of 5
We loved staying at this hotel. We had very nice views of the Matterhorn. It was was a bit off the main tourist streets, but we liked It that way. It was very quiet.

Posted by on 11 Jul. 2018

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Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A fitness center, spa services, and tour/ticket assistance are also featured at Phoenix. A train station pick-up service and a train station drop-off service are available for a fee. This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 27 guestrooms or units
  • 4 levels
  • Built in 2009
  • Buffet breakfast (free)
  • Ski equipment storage
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Train station pick-up

Room Amenities

Phoenix offers 27 accommodations with espresso makers and safes. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Down blanket
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10:00 AM.

Spa Services

  • Couples treatment rooms
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8 AM - 9:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival.

Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Phoenix offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8 AM - 9:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival.

Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are available for CHF 100 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CHF 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No cribs (infant beds) available
  • Service animals not allowed
  • Front desk opens daily at 8 AM
  • Front desk closes daily at 9:00 PM
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Car not required
  • Credit card pre-authorization
  • Guest will receive an email before arrival 5 days
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guests must register online prior to arrival
  • Guests must provide a copy of their passport in advance
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 18 per day (22966 ft away)
  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Phoenix Hotel Zermatt
  • Phoenix Zermatt
  • Phoenix Hotel
  • Phoenix Zermatt
  • Phoenix Hotel Zermatt

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.