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SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

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Photo gallery for SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

A modern interior with a glass partition, a bench, and a rock garden.
A modern living room with a sofa, coffee table, fireplace, and artwork on the walls.
A modern interior with a hanging chair, a bar area with bottles, and a view through sheer curtains.
A buffet with various food items and beverages, including fruits, nuts, and drinks, in a well-lit indoor setting.
A modern living room with a grey sofa, a small round table, and a stone fireplace.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Bahnhofplatz 18, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪6 min walk‬
  • Place, Zermatt - Furi
    ‪8 min walk‬
  • Airport, Sion (SIR)
    ‪97 min drive‬

Room options

View all photos for Double Room

A modern hotel room with a large bed, a bedside table, a round mirror, and a view of the outdoors through sheer curtains.

Double Room

10.0 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for View Double Room

A modern bedroom with a bed, pillows, a bedside table with a lamp, and a wall-mounted mirror.

View Double Room

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room +

A bedroom with a large bed, bedside tables with lamps, a desk with a chair, and framed pictures on the wall.

Double Room +

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for View Double Room +

A modern hotel room with a large bed, a seating area, and a small table with a book and a bottle.

View Double Room +

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for The High

A hotel room with a large bed, two chairs, a desk with a chair, a TV, and a view of the outside.

The High

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

A modern hotel room with a sofa, a small round table, a TV mounted on the wall, and a bed with a red blanket.

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for View Junior Suite

A mountain resort with chalet-style buildings, a prominent mountain peak, and a clear sky.

View Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite

A modern living room with a sofa, coffee table, fireplace, and artwork on the walls.

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Friends & Family View Suite

A view of a mountain with a snow-capped peak, a building with balconies, and a forested hillside.

Friends & Family View Suite

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Friends & Family Suite +

A modern living room with a sofa, a dining table, and chairs.

Friends & Family Suite +

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for View Apartment

A hotel room with a large bed, a round wall light, and a view of the city through sheer curtains.

View Apartment

10.0 out of 10
Exceptional
(4 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed
  • Free WiFi

View all photos for Penthouse

A mountain town with traditional wooden buildings and a prominent mountain peak in the background.

Penthouse

10.0 out of 10
Exceptional
(1 review)
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

View all photos for Cottage

A bedroom with a bed, two bedside lamps, a window with a view, and a wooden floor.

Cottage

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Trundle Bed
  • Free WiFi

View all photos for Double Room Ground Floor

A hotel room with a large bed, a desk with a chair, a lamp, and a view of the outside.

Double Room Ground Floor

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Friends & Family Ground Floor

A hotel room with a large bed, a mounted TV, a built-in shelf, and a view of the outside balcony.

Friends & Family Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Apartment Ground Floor

A neatly made bed with a white and maroon bedspread, a single maroon pillow, and a small bedside table with a book, a glass, and a yellow apple.

Family Apartment Ground Floor

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Large Twin Sofa Bed and 1 Twin Sofa Bed
  • Free WiFi

APARTMENT STANDARD

  • Sleeps 10
  • Free WiFi

Bed in dormitory STANDARD

  • Sleeps 1
  • Free WiFi

HOUSE STANDARD

  • Sleeps 8
  • Free WiFi

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Property entrance

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  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
9.0 out of 10, Wonderful, 547 reviews
The price is CA $409
CA $438 total
includes taxes & fees
Aug 13 - Aug 14
Hotel Ambassador Zermatt

About the area

Zermatt

In Zermatt .Your stay at this Zermatt hotel places you within a 10-minute walk of Matterhorn Museum and Kirchbrücke. Sunnegga Ski Resort and Matterhorn Glacier Ride are also in the area.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.4 km
  • Matterhorn Museum - 6 min walk - 0.6 km
  • Zermatt - Furi - 8 min walk - 0.7 km

Getting around

  • Zermatt Gornergratbahn Station - 2 min walk
  • Sion (SIR) - 78 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Le Petit Royal - ‬4 min walk
  • ‪Golden India - ‬2 min walk
  • ‪Ristorante Molino Seilerhaus - ‬5 min walk
  • ‪Schweizerhof Kitchen - ‬4 min walk

About this property

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

4.5-star luxury hotel near Matterhorn Museum
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A fitness center, a terrace, and an arcade/game room are also featured at the luxury SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel.

This 4.5-star Zermatt hotel is smoke free.

  • 4 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Ski equipment storage
  • Dry cleaning
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Dining venue
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel offers 4 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 70-cm flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, hair dryers, and children's robes.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Sauna, hot tub, steam room, Turkish bath, hot stone massages
BEAUSiTE Zermatt
Zermatt
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.9 out of 5, Exceptional, 519 reviews
The price is CA $643
CA $681 total
includes taxes & fees
Aug 26 - Aug 27
BEAUSiTE Zermatt

Property amenities

Family friendly

  • Arcade/game room
  • In-room babysitting (surcharge)
  • Indoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Indoor pool
  • Sauna
  • Ski storage
  • Steam room

Accessibility

  • Hardwood flooring in room
  • No elevator

Room amenities

Entertainment

  • 70-cm flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Heated floor
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [Schlosshotel my Lifestyle, Bahnhofplatz 18]
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 150.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

SchlossHouse
SCHLOSS Zermatt Active CBD Spa Hotel
SchlossHouse Zermatt – Wellbeing Rooms Suites
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Hotel
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Zermatt

Frequently asked questions

How close is SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel to the airport?

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel is 51.1 mi (78-min drive) away from the Sion (SIR) airport, the closest popular airport to the property.

How much does it cost to stay at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

As of Aug 12, 2026, prices found for a 1-night stay for 2 adults at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel on Aug 31, 2026 start from CA $439, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel have an airport shuttle?

Airport shuttle services are not available at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel.

Does SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel offer free breakfast?

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

No, there is no casino at this hotel.

What time is check-in at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

Free parking is not available at this hotel.

Does SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel have a pool?

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel features an indoor pool.

Does SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel have a restaurant?

Yes, there is a restaurant on site.

Does SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel have a spa?

This hotel has a spa, which features body treatments, body scrubs, and body wraps.

How close is SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel to downtown Zermatt?

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel is 0.3 mi away from Zermatt.

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 244 out of 256 reviews
Rating 8 - Good. 8 out of 256 reviews
Rating 6 - Okay. 4 out of 256 reviews
Rating 4 - Poor. 0 out of 256 reviews
Rating 2 - Terrible. 0 out of 256 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Silke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seeing the Matterhorn from bed is a joy to behold! Staff were super friendly and the breakfast AMAZING!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

doh hun donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of this hotel was superb. Visited Apr 2026 with my wife
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with a great and friendly staff
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Great service and clean hotel
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Christa

Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast and very clean rooms.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, warm staff, and great breakfast!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

wong

Liked: Cleanliness, staff & service, property conditions & facilities
We love the hotel and the location,
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Shixuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is the best! And the hotel staff is very friendly
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Theresa

Liked: Cleanliness, property conditions & facilities
Loved our time at hotel! We had a great breakfast each morning Room was clean and spacious….spa was great too!
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect area- food-stay was wondeful
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel, Alexandra and her staff were fabulous. Every detail of the hotel has been so well thought out. The apartment was spacious and spotlessly clean and we loved the Spa, Bar and Breakfast. Wouldn’t stay anywhere else in Zermatt.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, exceptional staff. Also the gym is top notch with a great selection of equipment.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would stay here again.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

joelle

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great. It’s so clean. The location is good and it’s a super nice hotel
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room. Very friendly staff. Very close to the train station and main shopping.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Maryam

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great… the location of the hotel, friendliness of the staff, cleanliness, the pool and lockers for skies… the free breakfast buffet. We just couldn’t ask for more! Amazing
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Ashesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and staff
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Best SPA ever!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Zhuyun

Liked: Cleanliness, amenities, property conditions & facilities
Super convenient location, very friendly and helpful staff.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

AMIT

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, just next door to Zermatt and Gornergrat train stations and the city center
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good, I enjoyed my family trip.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Jordi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in an amazing town.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best accommodation we have ever had before, like we were home. Highly recommended.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Kok Khim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was wonderful, with warm and friendly staff creating a welcoming atmosphere. Its location is excellent, situated right beside Zermatt Central station, making it convenient for travel and close to shopping streets. The Luxury Suite Ground Floor was spacious, clean, and well-equipped with a washer, dryer, and kitchen, allowing for comfortable and independent living during the stay.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel, close to the train station. Clean, friendly staff and the best Spa!
Stayed 3 nights in Feb 2025