Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 févr. 2024 sur Wotif
Had the smell of burnt plastic through our hall which made my pregnant partner throw up we were told at the desk that our package came with 50$ room service credit which we used and were asked to pay for but I declined and showed I paid for the credit deal they were very rude and all around not helpful also our room service dishes were left at our door for the entire night.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Josh McQueen - Front Office Manager, Gestion de l’hôtel
Dear Kyle, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Stayed for work, great location to look over the water and very close to the tram.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Josh McQueen - Front Office Manager, Gestion de l’hôtel
Dear , Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. I am happy to note that you enjoyed the facilities at the hotel and have left with a positive impression of the hotel and its services.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager
par un voyageur
Publié le 28 févr. 2024 sur Wotif
Beautiful stay.
Would be nice to have bottled water for free :)
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Josh McQueen - Front Office Manager, Gestion de l’hôtel
Dear , Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your comfort and well-being are essential to us and it has always been our endeavor to ensure that guests enjoy a pleasant stay each time they visit our property. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager
par un voyageur
Publié le 26 févr. 2024 sur Wotif
Friendly reception staff, spotless room, most amazing ocean view, comfortable beds, spacious room, spacious bathroom.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Josh McQueen - Front Office Manager, Gestion de l’hôtel
Dear Joanne, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It is always a pleasure to receive positive feedback and we are humbled by your gracious compliments on the hotel and its services.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager
par un voyageur
Publié le 25 févr. 2024 sur Wotif
Many areas looking outdated and need modernizing, but over all a convenient, clean motel.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Josh McQueen - Front Office Manager, Gestion de l’hôtel
Dear Craig, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager
par un voyageur
Publié le 22 févr. 2024 sur Hotels
The location is great. The accommodation bathroom, furniture and carpet is old and warn. It needs a refurb if charge is $500 per night
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Josh McQueen - Front Office Manager, Gestion de l’hôtel
Dear Mark,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. In the areas that you have rated your experience less than ideal and provided comments, I have spoken with the appropriate manager and requested action where required.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager
par un voyageur
Publié le 21 févr. 2024 sur Wotif
Relaxing feel
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Josh McQueen - Front Office Manager, Gestion de l’hôtel
Dear Ross, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Josh McQueen - Front Office Manager, Gestion de l’hôtel
Dear Lauren, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Ocean view room was spacious, great location with restaurants and boutique shopping, tram on the doorstep
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Josh McQueen - Front Office Manager, Gestion de l’hôtel
Dear Sharon, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Josh McQueen - Front Office Manager, Gestion de l’hôtel
Dear Tracey, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager
