Ratings based on 379 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 11, 2024 on Expedia
At breakfast the staff need better training, very confuse and all over the place so the service is very very slow.
by A traveller
Posted Feb. 23, 2024 on Expedia
Beautiful place, great Bar and food. Far from the city, but that is an small inconvenience
Comment from Hotel Management
Mar. 3, 2024 by Guest Relations Team, Hotel Management
Dear Mr Javier Thank you so much for taking the time to rate our hotel. Your feedback is highly valued.Best regards,
by A traveller
Terrible stay in agadir
Posted Nov. 13, 2023 on HotelsThe staff here don't know how to look after customers or complaints.
Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room.
When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions.
The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things.
They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge.
We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill.
We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French.
The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was "okay" in the morning the single time she asked if everything was fine.
I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.
by A traveller
Posted Oct. 28, 2023 on Expedia
The hotel is fine, but it it would benefit from some repairs there are lots of improvements areas and I would be happy to come back
Comment from Hotel Management
Nov. 12, 2023 by Guest Relations Team, Hotel Management
Dear Mr. Mubarak,Thank you very much for your feedback following your stay at Sofitel Agadir Thalassa Sea & SPA. Our Heartists work tirelessly every day to provide our guests with impeccable service, and your comments are the most rewarding acknowledgment. On behalf of all of us, I hope to have the pleasure of welcoming you back to your home away from home.Best regards,Guest Experience Manage
by A traveller from THORNHILL
Posted Oct. 15, 2023 on Expedia
The staff were great! A big thank you to Rim & Fatima at the front desk. Also a big thank you to Reda & Mm Katia at Restaurant La Place and especially to all the great staff servicing the breakfast area.
Thank you for making our stay enjoyable.
Comment from Hotel Management
Oct. 18, 2023 by Guest Relations Team, Hotel Management
Chère Mme Catherine , Nous vous remercions sincèrement d'avoir pris le temps de laisser un avis sur notre établissement. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au Sofitel Agadir Thalassa Sea and Spa et que notre hôtel a répondu à vos attentes. Nous serons enchantés de vous servir à nouveau dans un futur proche. Cordialement
by A traveller
Posted Sep. 8, 2023 on Expedia
Our favorite hotel by far. Beautiful property, rooms…everything. Well equipped gym and maintained. Great customer service and staff. Overall peaceful. Lots of care goes into this property. If ever in Agadir again, most certainly stay here!!!
Comment from Hotel Management
Oct. 18, 2023 by Guest Relations Team, Hotel Management
Chère Mme Virginia , Nous vous remercions sincèrement d'avoir pris le temps de laisser un avis sur notre établissement. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au Sofitel Agadir Thalassa Sea and Spa et que notre hôtel a répondu à vos attentes. Nous serons enchantés de vous servir à nouveau dans un futur proche. Cordialement
by A traveller
Posted Aug. 26, 2023 on Hotels
Comment from Hotel Management
Aug. 27, 2023 by Sofitel Agadir Thalassa Sea & Spa Team, Hotel Management
Cher M. Adam,Nous sommes vraiment désolés d'apprendre que vous avez eu une expérience négative lors de votre séjour à notre hôtel. Nous nous soucions profondément de la satisfaction de nos clients et nous prenons tous les commentaires au sérieux.Pourriez-vous s'il vous plaît nous dire un peu plus sur ce qui n'a pas répondu à vos attentes ? Votre retour d'expérience nous aidera grandement à comprendre les problèmes rencontrés et à les résoudre le plus rapidement possible. Nous souhaitons en effet améliorer constamment nos services pour offrir une expérience agréable à chacun de nos clients.Nous aimerions également vous informer que nous avons récemment apporté quelques améliorations à notre établissement, notamment en termes de service, de confort et de propreté. Si vous le souhaitez, Nous serons ravis de discuter personnellement avec vous pour prendre note de vos commentaires et trouver des solutions pour améliorer votre expérience.Votre satisfaction est notre priorité absolue, et nous souhaitons avoir l'opportunité de regagner votre confiance. Si vous avez des questions supplémentaires ou si vous souhaitez discuter plus en détail de votre expérience, n'hésitez pas à nous le faire savoir.En espérant avoir l'occasion de rectifier cette situation, je vous prie d'accepter mes plus sincères excuses pour les désagréments que vous avez pu rencontrer.Cordialement,
by A traveller
Peaceful luxury hotel
Posted Jul. 19, 2023 on HotelsWe had a great time at this resort. The hotel rooms are great and the grounds are amazing. We loved the breakfast buffet and the seaside bar, the pool bar, and all the pools. The kids had a great time playing at the pool. It is at the beach, so you can walk to take a swim there too. Very well protected and felt safe.
Comment from Hotel Management
Nov. 12, 2023 by Guest Relations Team, Hotel Management
Dear Mrs Gergana,Thank you very much for your feedback following your stay at Sofitel Agadir Thalassa Sea & SPA. Our Heartists work tirelessly every day to provide our guests with impeccable service, and your comments are the most rewarding acknowledgment. On behalf of all of us, I hope to have the pleasure of welcoming you back to your home away from home.Best regards,
by A traveller
Posted Jul. 4, 2023 on Expedia
Excellent facility! The Best Service! Nice clean pools! Rooms were spacious and comfortable! Air conditioning worked!
Comment from Hotel Management
Nov. 12, 2023 by Guest Relations Team, Hotel Management
Dear Mrs Jacqueline ,Thank you very much for your feedback following your stay at Sofitel Agadir Thalassa Sea & SPA. Our Heartists work tirelessly every day to provide our guests with impeccable service, and your comments are the most rewarding acknowledgment. On behalf of all of us, I hope to have the pleasure of welcoming you back to your home away from home.Best regards,
by A traveller
Posted May 30, 2023 on Expedia
the area was nice , They should improve dinning options more , overall good experience.
Comment from Hotel Management
May 30, 2023 by Guest Relations Team, Hotel Management
Dear Valued Guest,Thank you for taking the time to write to us about your recent stay at Sofitel Agadir Thalassa Sea & Spa. We are delighted to hear that our hotel met your expectations. We appreciate your feedback regarding the dining options, and we will take it into consideration as we strive to improve our services.We are thrilled to have the opportunity to serve you again in the near future. Please do not hesitate to contact us if there is anything else we can assist you with.
