Note fondée sur 305 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Skønt lejlighedshotel. Poolen er dog alt gor varm til at blive kølet af. Der kunne godt skrues lidt ned for opvarmningen.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Nic, Gestion de l’hôtel
Thank you, Jeanette. We appreciate your great review.By the way, the pool is not heated. Because it is in a warm part of the world, the sun naturally warms the water. Cheers, Nic
par un voyageur
Publié le 19 janv. 2024 sur Wotif
Lovely family place to stay, beautiful
Pool and surrounds and apartment was very comfortable and had everything we needed
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Azure Sea Whitsundays, Gestion de l’hôtel
Thank you for your lovely 5/5 review Natasha. We are so pleased that you enjoyed your stay and hope to see you again very soon.
par un voyageur
Publié le 12 janv. 2024 sur Expedia
The apartment we booked off reviews was marketed as a luxury facility, however, this was not the case. It had all the basic amenities one would expect from a self catering apartment, so that was fine, although the property had not been well maintained. The walls were badly marked or damaged in all areas, the carpets and curtains in the bedrooms had significant staining or discolouration, and one of the airvents in the main living space was falling out of the wall. The remote supplied to control the A/C in the main living space didn't control it or any of the apartments other A/C units, so not sure why it was supplied. The tops of the fans in the rooms hadn't been cleaned in quite possibility all the years the building has been operational, displaying a disgusting, thick build up of visible dust. There was also obvious dust on the tops of door frames and some window ledges. The bathrooms were better, though the floors did have areas of mildew and the shower heads could use replacing as they sprayed water in various directions from holes that shoudn't exist. We were supposed to have a room with a king size bed in it, instead we had two single beds pushed together. Hardly an example of luxury accomodation. That said, the sheets were clean and the two mattresses were comfortable. We had the apartment inspected and the damaged noted so that we wouldn't be charged for any of it, and asked for it to be recleaned, which it was, five days after we arrived. 3/5 stars is fair.
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Guest Services, Gestion de l’hôtel
Dear Greg, I hope this message finds you well. We appreciate your feedback regarding your recent stay with us. We would like to address some of the concerns that you raised in a respectful and diplomatic manner.We understand that you were concerned about the 200 damage deposit and its implications in case of any damages. However, we want to reassure you that we only charge this deposit in the event of significant damage to the property. We believe that it is unfair to link this issue with the matter of finding dust in your room, which was not as you had described in your feedback.We would also like to remind you that we offered to do extra dusting in your room on the day you arrived, but you declined the offer. Additionally, we provided our usual mid-stay service clean to ensure that the property was kept in a clean and tidy condition.Lastly, we want to clarify that the bed in your room is not two singles pushed together, as you had suggested. We appreciate your business and hope to have the opportunity to welcome you back in the future. Warm regards,
par un voyageur
Publié le 15 nov. 2023 sur Expedia
Property is located in very good location. We got a sea facing apartment which was very well maintained with all the amenities and ample space to accomodate 7 people. Kids loved the pool area. Nicole, the property manager was very friendly and accommodating.
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Nic, Gestion de l’hôtel
Utkarsha! I just wanted to say a big thank you for choosing to stay with us at Azure Sea. It was an absolute pleasure having you and your family here, and we hope you had a fantastic time. We really appreciate your business and hope to see you again soon. Cheers, Nicole.
par un voyageur
Publié le 18 sept. 2023 sur Wotif
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Azure Sea Whitsundays, Gestion de l’hôtel
Thank you for taking the time to review your recent stay with us Kayla. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.
par un voyageur
Publié le 22 août 2023 sur Expedia
Great views
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Azure Sea Whitsundays, Gestion de l’hôtel
Thank you for taking the time to review your recent stay with us Jayne. We are so pleased that you enjoyed your stay and the great views and look forward to welcoming you back soon.
par un voyageur
Publié le 17 août 2023 sur Wotif
We loved the closeness of the property to town/grocery store/walking routes. The apartment had all the bits and pieces that we needed for a self contained unit but I didn't appreciate having a bath towel with a rip in the middle or a yukky dusty ceiling vent in the bathroom. The managers were most helpful when required. Overall we enjoyed our stay at Airlie Beach - a beautiful part of the world. Thankyou.
Commentaires de Gestion de l’hôtel
22 août 2023 par Guest Services, Gestion de l’hôtel
Thanks for the review Peter, and we will check the housekeepers and keep an eye on the linen. Our choices of companies are limited in the north.
par un voyageur
Publié le 5 août 2023 sur Hotels
Das Apartment ist sehr geräumig und wurde liebevoll eingerichtet und dekoriert. Es liegt sehr schön auf einem Hang, hat eine riesige Terrasse.
Commentaires de Gestion de l’hôtel
22 août 2023 par Guest Services, Gestion de l’hôtel
That is so kind of you Anita. It was lovely having you stay with us.
par un voyageur
Publié le 4 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2023 par Nic, Gestion de l’hôtel
Hi Maria, This is a supprise review as you smiling as you told me you loved the place on the way out the door with your 2 children. I understand you didnt like the fact that the pool was being renovated however we notified you about this as well as your agent. You said your agent didnt tell you about this. All the best we hope you will have a more enjoyable time next time in Airlie. Thanks Nicole
par un voyageur
Publié le 28 juill. 2023 sur Wotif
Rented a 3 bedroom apartment. A number of rooms locked so didn’t have access to them. It was quite cold and although they said extra linen was provided there was none. We needed an extra blanket at least. Cupboards all locked. Nosy people above.
Commentaires de Gestion de l’hôtel
29 juill. 2023 par Customer Services, Gestion de l’hôtel
Hi Jean, apologies for this, but I'm sure if you let one of the team know, we would have looked after you immediately. We don't know if you need assistance if you don't, let us know. Our rooms are conveniently on locked down, so people who want one bed can still book. If we mistakenly locked yours down and you needed three rooms, we would easily have come and unlocked them. We pride ourselves on "time well spent" but can't help if we don't know. All the best an, please let us know if you need assistance next time.
