6/10 Okay
James
Aug 18, 2025
Could be great
Overall nice property with beautiful gardens and in a tranquil setting out of the main town. Fails to meet the standard you would expect of a 5 star, mainly due to poor service and a few other issues. Often when trying to order a drink for the pool, you had to actively seek out staff who would be clustered together on their phones and not attending to guests. There was also a dirty McDonalds bag left on our floor for over 24 hrs without being removed by cleaners. We got turn down service only 1 out of 3 evenings, giving an inconsistent experience and often the pool area was left covered in used towels, glassware and plates. Also they advertise a free drink and music/ reading at 4pm each day, but this never happened on any day that we were there. Overall a pretty hotel that needs to improve its service to achieve value for the price - this seems to be a consistent topic on other reviews too.
James
Stayed 3 nights in Aug 2025




































