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Urban Hotel Aix-les-Bains, BW Signature Collection

Property class: 4
4-star spa hotel near Grand Cercle Casino

Choose dates to view prices

Photo gallery for Urban Hotel Aix-les-Bains, BW Signature Collection

A modern bar area with wooden tables and chairs, a brick accent wall, and a large screen displaying a sports event.
An indoor swimming pool with a person swimming, surrounded by stone pillars and tropical murals.
A hotel room with a bed, a yellow armchair, a TV, a coffee maker, and a view of mountains.
A bathroom with a tiled wall, a bench, and a shower area.
A modern hotel room with a large bed, a bathroom with a shower and sink, and a small round table.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
1 Avenue De Marlioz, Aix-les-Bains, Savoie, 73100
  • Place, Congress Centre
    ‪3 min walk‬
  • Place, Grand Cercle Casino
    ‪3 min walk‬
  • Place, Thermes Chevalley
    ‪9 min walk‬
  • Airport, Chambery (CMF-Chambery - Savoie)
    ‪16 min drive‬

Room options

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

A modern hotel room with a bed, a desk with a laptop, a TV, and a blue wardrobe.

Comfort Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Non Smoking

A modern hotel room with a bed, desk, chairs, a TV, and a bathroom visible through an open door.

Superior Room, 1 Queen Bed, Non Smoking

7.6 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

A modern bedroom with a bed, a yellow armchair, a nightstand, and a large window with a view.

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

A modern hotel room with a large bed, a bedside table, and a view into the bathroom.

Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

DOUBLE COMFORT

  • Sleeps 4
  • Free WiFi

View all photos for 1 Queen Bed Non-Smoking Comfort Room Courtesy Tray

A modern hotel room with a bed, desk, chair, and large window with curtains.

1 Queen Bed Non-Smoking Comfort Room Courtesy Tray

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

DOUBLE SUPERIOR QUEEN BED

  • Sleeps 4
  • Free WiFi

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About the area

Aix-les-Bains

Heart of Aix-les-Bains.Within a 10-minute walk of this Aix-les-Bains City Center hotel, you'll find Grand Cercle Casino and Thermes Chevalley. National Thermal Baths and Lake Bourget are also within 2 miles (3 km).

What's nearby

  • Congress Centre - 3 min walk - 0.3 km
  • Grand Cercle Casino - 3 min walk - 0.3 km
  • Château de la Roche du Roi - 8 min walk - 0.7 km
  • Thermes Chevalley - 9 min walk - 0.8 km
  • National Thermal Baths - 3 min drive - 1.8 km

Getting around

  • Aix-les-Bains - Le Revard Station - 6 min walk
  • Chambery (CMF-Chambery - Savoie) - 15 min drive

Restaurants

  • ‪Restaurant L'estrade - ‬1 min walk
  • ‪L'Arbre A Palabres - ‬6 min walk
  • ‪Le Campa - ‬6 min walk
  • ‪Café des Bains - ‬6 min walk
  • ‪La Rotonde - ‬3 min walk

About this property

Urban Hotel Aix-les-Bains, BW Signature Collection

4-star spa hotel near Grand Cercle Casino
Urban Hotel Aix-les-Bains, BW Signature Collection offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. Event space at this hotel measures 377 square feet (35 square meters) and includes conference space. A fitness center, a sauna, and spa services are also featured at the business-friendly Urban Hotel Aix-les-Bains, BW Signature Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Aix-les-Bains hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 6 levels
  • 377 sq ft of conference space
  • 35 sq m of conference space
  • Built in 1992
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Refrigerator in a common area
  • Dining venue
Urban Hotel Aix-les-Bains, BW Signature Collection offers 62 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Espace détente. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Similar properties

A person in a pool with water cascading from a rocky structure above.
Riviera – Hotel, Restaurant & Spa (formerly Golden Tulip Aix les Bains)
Aix-les-Bains City Center
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
4.4 out of 5, Excellent, 641 reviews
The price is CA $146
CA $166 total
includes taxes & fees
Sep 13 - Sep 14
Riviera – Hotel, Restaurant & Spa (formerly Golden Tulip Aix les Bains)

Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 13 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 15 for adults and EUR 10 for children
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Wednesday, and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per day
  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 10 for children
  • Covered self parking fee: EUR 13 per night
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Spa fee: EUR 16 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

This hotel will place an authorization for the total of your stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Agora Aix-les-Bains
Hôtel Agora Aix-les-Bains

Frequently asked questions

How close is Urban Hotel Aix-les-Bains, BW Signature Collection to the airport?

Urban Hotel Aix-les-Bains, BW Signature Collection is 5 mi (15-min drive) away from the Chambery (CMF-Chambery - Savoie) airport, the closest popular airport to the property.

How much does it cost to stay at Urban Hotel Aix-les-Bains, BW Signature Collection?

As of Sept 5, 2026, prices found for a 1-night stay for 2 adults at Urban Hotel Aix-les-Bains, BW Signature Collection on Sept 6, 2026 start from CA $129, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Urban Hotel Aix-les-Bains, BW Signature Collection have an airport shuttle?

Airport shuttle services are not available at Urban Hotel Aix-les-Bains, BW Signature Collection.

How close is Urban Hotel Aix-les-Bains, BW Signature Collection to the beach?

This hotel is 1.8 mi (13-min drive) from Plage d'Aix les Bains and 1.9 mi (15-min drive) from Plage du Rowing. Don't forget your sunscreen!

Does Urban Hotel Aix-les-Bains, BW Signature Collection offer free breakfast?

Free breakfast isn’t provided at Urban Hotel Aix-les-Bains, BW Signature Collection, but buffet breakfast is offered for a fee of EUR 15 for adults and EUR 10 for children. It's available on weekdays from 7:00 AM to 10:00 AM and weekends from 7:00 AM to 10:30 AM.

Is there a casino at Urban Hotel Aix-les-Bains, BW Signature Collection?

No, there is no casino at this hotel, but Grand Cercle Casino (4-min walk) and New Castel Casino (21-min drive) are nearby.

What time is check-in at Urban Hotel Aix-les-Bains, BW Signature Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Urban Hotel Aix-les-Bains, BW Signature Collection?

Free parking is not available at this hotel. Self parking is available for EUR 13 per night.

Does Urban Hotel Aix-les-Bains, BW Signature Collection have a pool?

Urban Hotel Aix-les-Bains, BW Signature Collection features an indoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Urban Hotel Aix-les-Bains, BW Signature Collection have a restaurant?

Yes, there is a restaurant on site.

Does Urban Hotel Aix-les-Bains, BW Signature Collection have a spa?

Yes, this hotel has a spa.

How close is Urban Hotel Aix-les-Bains, BW Signature Collection to downtown Aix-les-Bains?

Urban Hotel Aix-les-Bains, BW Signature Collection is 0.5 mi away from Aix-les-Bains.

Urban Hotel Aix-les-Bains, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 222 out of 456 reviews
Rating 8 - Good. 152 out of 456 reviews
Rating 6 - Okay. 42 out of 456 reviews
Rating 4 - Poor. 23 out of 456 reviews
Rating 2 - Terrible. 17 out of 456 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Bjørn Olav

Liked: Cleanliness, staff & service, amenities
Nice, practical overnight, good breakfast, good (small) spa in the basement.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Hisham

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, liked the pool, sauna and steam room. Didnt like paying €16 to use it. Great location for shopping.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

PIERRICK

Liked: Cleanliness, staff & service
Top
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in decent location for the centre of town. Nice spa facilities too.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

kynsella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an excellent stay at this hotel. The room was spotless, beautifully decorated, and very comfortable. The breakfast was fabulous, with plenty of delicious options. We also enjoyed the pool, jacuzzi, sauna, and steam room ,everything was perfect! A true four-star experience. I highly recommend this hotel and will definitely come back.
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel with value for money.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful, comfortable stay. Staff were very helpful and gave us a free upgrade to our room! Very eco-conscious with water provided in reusable bottles. Spa was very luxurious.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location. Modern Rooms. Friendly Staff.

Ideal location close to town centre, great and friendly staff, nice breakfast (although perhaps a little expensive), and modern clean rooms. No complaints from me!
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. Florent at reception was a wonderful host and told us all we needed to know to make the most of our stay. The room was gorgeous and we had a brilliant night’s sleep. Will definitely stay here again. Thank you for such a lovely stay!
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was advertised as a 4 * hotel. Certainly it had facilities like a pool, fitness room and bar but the bar menu was mediocre. My biggest disappointment was the standard of furnishing. Seats with stained upholstery, no additional cushions on the chairs which were very wide and difficult to feel comfortable on if you are short. The bedding for the sofa bed was poor. I do not consider an Eleclerc basic pillow satisfactory for 4 *. The innards had separated into bits. The quilts were equally poor quality. We had hoped for better in a suite. Finally the breakfast was also disappointing. Limited choice.....and we were there early ...nothing labelled e.g. how to make or choose a drink and no staff to ask ...we have had better in 2 * accommodation.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Pascal

Liked: Property conditions & facilities
Super
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent and clean hotel

The staff is kind and the facilities are well maintained. It is a suitable facility for business trips. If there is anything to improve, the breakfast buffet lacked fresh vegetables, and the Internet service was unstable when Wi-Fi was used in the room.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything. There are plenty of restaurants near by, and supermarkets. My only complaint is that you have to pay extra (16 Euro per person) to use the pool or the spa.
Stayed 5 nights in Jun 2024
Verified review

10/10 Excellent

Valerie

Liked: Cleanliness, property conditions & facilities, room comfort
.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fee didn’t include access to the spa but I wouldn’t have had time to use it anyway.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

michelle

A great stop off on the way to your destination.

Excellent hotel with fantastic family room, actually a suite with 2 rooms and 2 toilets plus large bathroom, two showers, 2 tvs etc. Only weird thing in the room was in main room begind the bed the wall was white with black speckles but it honestly it just looked like mould, so it was a bit disconcerting at first. See pics , wont let me upload pics Spa facilities really great, pool just at right temperature. Sauna and hamman perfect and jacuzzi. Albeit Saturday it was very busy, no seats, jacuzzi constantly full etc, sunday after lunch we had entire lot to ourselves. Dont miss out on these facilities which were excellent. Pool step area needed cleaning: clogged with gunk gathered where the stone floor meets the pool steps, dont notice unless you're coming out the pool orherwise very clean. Lift not working so had to use service lift, necessitating walking by workmen in your robe, and noise. No notice that works were ongoing. Not so bad at quiet times but when we checked in we were 20 mins waiting to use the lift behind others doing the same to go to our room! Very large underground parking area. Food only available for a couple of hours a day, what a loss of income for the hotel. Silly, even if it just offered pizza n burgers!! Lost opportunity to generate further income. Never saw the bar open. Nothing much in Aix tbh, a bit of a dump. A great stop off on the way to your destination.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre supérieure est grande est agréable mais les rideaux laissent passer trop de lumière et manque d'insonorisation. Pdej copieux mais le personnel a du mal à suivre vu le volume. L'espace spa est agréable, l'eau est bien chaude. Ayant réservé le parking bien pratique en plein centre, quoique payant, j'aurais aimé qu'on me donne les infos d'accès avant l'arrivée. Il faut savoir qu'un frigo partagé est disponible dans le hall, intéressant ainsi qu'une machine à café et bouilloire avec thé. Vous pouvez demander une gourde à l'accueil pour vous servir au distributeur d'eau filtrée plate ou pétillante, à restituer au départ. L'info sur cet espace et la gourde n'est hélas pas visible.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Steffie

Liked: Cleanliness, staff & service, property conditions & facilities
sehr leckeres Frühstück und gut Lage des Hotels
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet du matin excellent Zone piscine spa : très bien, essayez de surveiller un peu plus quand il y a des enfants qui sautent et qui crient
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre petite
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bien rénové avec beaucoup de services. Bon petit dej !
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Anne-Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel accueillant, hôtel bien situé, jolie chambre.
Stayed 3 nights in Apr 2026