Ratings based on 26 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by Justiniano Hotels Team, Hotel Management
Dear Mr. Adam,Thank you for your valuable opinion and the time you took to share it.Best Regards,
by A traveller
Posted Sep. 23, 2023 on Expedia
Comment from Hotel Management
Nov. 14, 2023 by Justiniano Hotels Team , Hotel Management
Dear Abimbola,Thank you for your kind review. We would be happy to see you again among the Justiniano Hotels guests. Best Regards
by A traveller
Posted Sep. 19, 2023 on Expedia
Comment from Hotel Management
Nov. 14, 2023 by Justiniano Hotels Team , Hotel Management
Dear Abimbola,Thank you for your kind review. We would be happy to see you again among the Justiniano Hotels guests. Best Regards
by A traveller
Posted Aug. 25, 2023 on Hotels
Comment from Hotel Management
Aug. 26, 2023 by Justiniano Hotels Team, Hotel Management
Dear Kadir,thank you for sharing your valuable experience.It is very sad that your recent stay didn't match your expectation.In would be very helpful, if you share more detailed review.Best Regards,
by A traveller
Posted Jun. 22, 2023 on Hotels
Comment from Hotel Management
Jun. 24, 2023 by Justiniano Hotels Team, Hotel Management
Dear Bayram,Thank you for your feedback,The opinion of guests is very important to us. For this reason, we would be extremely grateful if you could leave a more detailed comment.Best Regards,
by A traveller
Posted Mar. 23, 2023 on Hotels
Comment from Hotel Management
Mar. 25, 2023 by Justiniano Hotels Team, Hotel Management
Dear Baris,Thank you for sharing your opinion.We are happy to know that you were satisfied with your recent stay in Justiniano Deluxe Resort and looking forward to welcoming you here again.Best Regards,
by A traveller
Posted Feb. 18, 2023 on Hotels
Comment from Hotel Management
Feb. 19, 2023 by Justiniano Hotels Team , Hotel Management
Dear Ferhad,We do really appreciate the time you've spent to share your feedback.The positive impression of the guests is the main aim of every staff member.Looking forward to welcoming you again on your next visit to Alanya.Best Regards,
by A traveller
Posted Feb. 18, 2023 on Expedia
After we complained online regarding all the issues with the room we had, like toilet air vent hanging from ceiling, bar fridge mouldy etc, hotel Manager listened to us and upgraded our room. There were Ants in both rooms and bathrooms. Bar fridge never refilled. Food was average, staff look and act unhappy, the reception staff were very flipint. Lack of English, hotel caters mainly for Russian language. It should NOT be rated 5 stars. Don't recommend.
The change of rooms assisted in preventing us from checking out early.
Comment from Hotel Management
Feb. 18, 2023 by Justiniano Hotels Team, Hotel Management
Dear Jason,First, let us thank you for the review!We are very saddened by the fact that your stay did not meet your expectations.On this occasion, we would like to make some clarifications:— The main aim of the hotel is to create comfort for our guests. That's why you were upgraded from a standard to a family room. However, we never prevent the will of our guests, and they are free to prolong or shorten their stay.— The hotel is located in the countryside. For this reason, the rooms are constantly treated with insecticides. We do not deny, sometimes ants appear in the rooms. The reason is that in spite of the ban, guests bring food into the rooms. In this case, the staff should be asked to treat the room.— The bar is replenished only in summer, in winter it is not refilled. We politely would like to remind you that after contacting the employees you were refilled with a mini bar, free Wi-Fi access and sent fruit to your room.— The staff speak enough English to perform their duties. The reception is staffed by people who have been trained abroad and speak English at an advanced level.Based on the review that your partner left on another resource, we concluded that you have previously stayed in hotels that are at least 2 times more expensive than Justiniano Deluxe Resort. Category of hotels even within the same type are different—from economy to luxury. This is clearly reflected in the pricing policy of the hotel. The services provided by Justiniano Deluxe Resort are fully in line with its price category.We apologize to you again for any inconvenience caused.Kind Regards,
by A traveller
Posted Jan. 31, 2023 on Hotels
Comment from Hotel Management
Feb. 1, 2023 by Justiniano Hotels Team, Hotel Management
Dear Cihangir,Thank you for your review!We appreciate hearing that you were happy with your recent stay at the Justiniano Deluxe Resort, and will be pleased to see you among our guests again.Best Regards,
by A traveller
Gürültüsü bol yemekleri çeşit az ve yetersiz otel
Posted Jan. 28, 2023 on HotelsOtelin konumu,manzarasi harika temizliği,odalarin ici yeni ve güzel
Personeli saygili sorunsuz
bunlar otele ait pozitif yönler
Negatif yönler
Yemek çeşidi ve kalitesi çok kısıtlı(kışın böyleymis !)
Yemeğe erken gelen olanlardan ne varsa aliyor sonrasinda biten birseyi dürterseniz mevcutsa getiriyorlar personelin bence asli görevi müşteri istemeden eksik veya biten şeyleri yerine koymaktir
Otelin konumu kot farkindan dolayi resepsiyon 3.katta altiniz veya üstünüzde bar,oturma alanlari mevcut 0katta moonlight barda animasyon yapiliyor
Bulundugumuz sürece son ses disko müziği disinda birsey yoktu 1. Ve 2.katta gürültüyü siz tahmin edin
Otele dinlemeye eğlendikten sonra sessiz bir oda bekleyenler çok bekler
Her katta asansör kapi önlerine kanape koymuslar gece alkollu kisiler orada oda kapinizin karsisinda taşkinlik yapabiliyorlar 2 asansör özellikle yemek saatlerinde yetersiz
Asansörde gördugumuz 2.katta sinema gecesine sıkıntidan katilmak istedik sinemayi acmadilar sebep gece 23te toplanti varmis!!! Bir gün sonra sinema ilanlari ortadan kalkti burasi bahanelerle dolu bir yer
Comment from Hotel Management
Jan. 30, 2023 by Justiniano Hotels Team, Hotel Management
Dear Guest,Appreciate the review.Thank you for noticing the hotel rooms and the work of the staff.We are sorry that the stay at the hotel did not meet all of your expectations.However, we feel it is necessary to note:- The food at the hotel is consistent with the winter concept.- The architecture of the hotel is related to the landscape on which it is located. For this reason, on the entrance side the lobby is on the first floor and on the territory side on the 3rd floor. If the guests for some reason do not fit the room, they can always apply to the reception. Our staff will do everything possible to make your stay as comfortable as possible. Sound insulation meets standards and safety regulations in case of fire or earthquake.- The canapés in the corridors are arranged for the comfort of the guests. We admit that it is difficult for us to comment on this point, because the review was left anonymously, and we have no way to determine your period of stay and check the cameras and security reports.- The hotel offers soft animation in winter which is constantly changing (live music, karaoke, movies, etc.) Information about upcoming activities are posted on the info desks. In spite of some comments, we sincerely hope to see you again among the hotel guests and provide a real level of hospitality and service.Best Regards,
