Ratings based on 1,742 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 2, 2024
by A traveller
Posted May 23, 2024
The Location and Room price was the reason we chose to stay at the Querque.
The Night Desk Clerk refused to answer my phone calls , continually hung up on me when she did manage to answer my phone calls, and lied about doing so , in person, until I called the number while standing at the desk and the desk phone rang - to which she increased her disrespectful and rude verbal abuse .
*The Office Manager was apologetic and kind, and promised she would address the poor work behavior of that specific employee AND She Gave us a Full Refund of our room charge./
Comment from Hotel Management
May 24, 2024 by Jessica , Hotel Management
We appreciate your feedback, Mike, and I apologize again for the experience you had before and during check in. There is no excuse for it, and the issues have been addressed - I thank you for bringing it to my attention. We hold ourselves to a much higher standard than what you were shown, and I hope you will give us another chance in the future to show you that we have a great team of desk agents at The Querque!
by A traveller from Ashburn
Posted May 11, 2024
Comment from Hotel Management
Jun. 1, 2024 by Jessica , Hotel Management
We appreciate your feedback, Rickey! Come back and see us!
by A traveller
Posted Apr. 29, 2024
Comment from Hotel Management
May 19, 2024 by Jessica , Hotel Management
Thank you, Quin! Come back and see us!
by A traveller from KYLE
Posted Apr. 24, 2024
It was a little confusing to get to
Comment from Hotel Management
Apr. 28, 2024 by Jessica , Hotel Management
We appreciate your feedback, Donny, and look forward to seeing you back!
by A traveller
Posted Mar. 11, 2024
Room was good-clean and well maintained. Floor was noisy with other guests. Breakfast was minimal, but OK.
Comment from Hotel Management
Mar. 11, 2024 by Jessica , Hotel Management
We appreciate your feedback, Charles. Come back and see us! **** look for changes coming to the breakfast in the near future!
by A traveller
Posted Mar. 10, 2024
Comment from Hotel Management
Mar. 11, 2024 by Jessica , Hotel Management
Thank you for the perfect review, Eric! Come back and see us!
by A traveller
Posted Mar. 6, 2024 on Hotels
The sink in the bathroom leaked and had thr floor soaked.
Comment from Hotel Management
Mar. 7, 2024 by Jessica , Hotel Management
We appreciate your feedback, and I apologize for the problems you encountered with the sink during your stay. We like to leave our guests with a better impression than the one you received, though I am glad the rest of your stay was enjoyable. We are in the process of making many updates around the hotel and hope to see you back the next time you are in ABQ!
by A traveller
Posted Mar. 6, 2024 on Expedia
Staff was really helpful
Comment from Hotel Management
Mar. 6, 2024 by Jessica , Hotel Management
Thank you for your feedback, Jose! Come back and see us!
by A traveller
Posted Mar. 6, 2024 on Expedia
Friendly reception guy, very helpful. Clean and well appointed room, close to airport and restaurants.
Comment from Hotel Management
Mar. 7, 2024 by Jessica , Hotel Management
We appreciate your feedback, Lori! We look forward to seeing you again!
