Note fondée sur 767 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Ronald
Briques rouges
Publié le 24 mars 2016 sur HotelsCet hôtel occupe un ancien hangar en briques rouges où on traitait la laine de mouton, très bien aménagé, très beau hall au cœur du centre ville très agréable. La gare ferroviaire possède le quai couvert le plus long d'Australie. Le seul problème de la chambre est la clim qui est dirigée sur le lit
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Paris , Gestion de l’hôtel
Hello Alexandra,Thank you for taking the time to review Quest Albury on Townsend. Your feedback is invaluable.Have a great week.
par un voyageur
Publié le 6 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Paris , Gestion de l’hôtel
Hi Anthony,So glad to hear you enjoyed your stay.We look forward to welcoming you back in the future.
par un voyageur
Publié le 19 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Paris, Gestion de l’hôtel
Hello Mathew, Thank you for taking the time to leave a review of your stay at Quest Albury on Townsend. I'm sorry to hear you didn't have a positive experience. I'd be great to know where we went wrong. Please feel free to contact us to discuss your review and hopefully we can come to a solution. We value all feedback, it helps us learn and grow.
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Paris , Gestion de l’hôtel
Hello Mira,Thank you for taking the time to provide your review of Quest Albury on Townsend. Our team strives to create an effortless stay for every guest and your value feedback helps us improve our service. Have a great week
par un voyageur
Publié le 7 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Harry, Gestion de l’hôtel
Dear Steven,Thank you for taking the time to review Quest Albury on Townsend. We look forward to welcoming you back when you are next in town.Happy & Safe TravellingKind RegardsHarry
par un voyageur
Spacious room and comfy
Publié le 6 janv. 2024 sur HotelsThe room was hot when we arrived and it took some time for the air conditioning to cool the room. The mattress is adequate though I could feel the spring when I slept on it.
The hotel room is spacious and clean.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Harry, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your insights, and I am pleased to hear that you found our hotel room spacious and clean.I apologize for any inconvenience you experienced with the room temperature upon arrival.Your input is valuable as we continuously strive to provide the best possible guest experience. If there are specific details you would like to discuss further or if you have additional suggestions, please feel free to reach out.Kind RegardsHarry
par un voyageur
Publié le 4 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Harry, Gestion de l’hôtel
Dear Caterina,Thank you for taking the time to review Quest Albury on Townsend. We look forward to welcoming you back when you are next in town.Happy & Safe TravellingKind RegardsHarry
par un voyageur
Publié le 4 janv. 2024 sur Expedia
I have stayed in many places in Albury Wodonga that were easily better than this and would suggest avoiding this hotel. The main issue was the room description on the hotel website saying it had a private balcony which is the reason I booked to have a bit of outdoor space while the staff were completely unhelpful and said none of the room type I booked had balconies and it does not matter what their own website says about the room type and it is my fault for relying on the room description from their own website as there is no reason why the website needs to be correct (the room type has now been removed from their own website but still appears on Expedia). Luckily I have the screenshot to follow up further on this misleading advertising. On checking out the manager did apologise but did nothing about it so did not actually feel like an apology.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Harry, Gestion de l’hôtel
Dear Adrian,I would like to sincerely apologize for the disappointment and inconvenience you experienced during your recent stay with us. Your feedback is crucial to our improvement, and I appreciate you bringing this matter to our attention.I understand the frustration caused by the discrepancy in the room description, especially regarding the private balcony. I'm truly sorry for any confusion this may have caused and for the inconvenience you experienced as a result. Thank you for providing the screenshot; it will assist us in addressing the issue with the utmost urgency. We value your feedback, and I assure you that we are committed to making the necessary changes to prevent similar occurrences.If there's anything else you would like to discuss or if you have further concerns, please feel free to reach out. We appreciate your understanding and the opportunity to address these issues.Kind RegardsHarry Singh
par un voyageur
Publié le 28 déc. 2023 sur Wotif
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Harry, Gestion de l’hôtel
Dear Kathryn,Thank you for taking the time to review Quest Albury on Townsend. We look forward to welcoming you back when you are next in town.Happy & Safe TravellingKind RegardsHarry
