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Hotel Alma

3.5 star property
Family-friendly 3.5-star hotel with indoor pool

Choose dates to view prices

Photo gallery for Hotel Alma

Reception
Front of property - evening/night
Family Twin Room
Courtyard
Indoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Gym
  • Room service
  • Parking included

Explore the area

Map
4A Koshkunov St, Almaty, 050010
  • Dostyk Plaza
    ‪16 min walk‬
  • Almaty Opera House
    ‪19 min walk‬
  • Zenkov Cathedral
    ‪3 min drive‬
  • Almaty (ALA-Almaty Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • City view
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Minibar, in-room safe, blackout drapes, soundproofing

Luxury Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Room

Economy Room

Economy Room

  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Economy Single Room

Economy Single Room

Economy Single Room

  • City view
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, 1 Bedroom

Minibar, in-room safe, blackout drapes, soundproofing

Standard Single Room, 1 Bedroom

  • City view
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Room

Superior Room

Superior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Twin Room

Family Twin Room

Family Twin Room

  • City view
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • Sleeps 2
  • 2 Twin Beds

About the area

Almaty

Medeu District stay.Within a 10-minute walk of this Medeu District hotel, you'll find Kok Tobe Cable Car and Geology Museum. Colibri and Dostyk Plaza are also within 2 miles (3 km).

What's nearby

  • Dostyk Plaza - 16 min walk - 1.3 km
  • Almaty Opera House - 19 min walk - 1.6 km
  • Zenkov Cathedral - 3 min drive - 2.3 km
  • Panfilov Park - 3 min drive - 3.1 km
  • Almaty Tower - 4 min drive - 2.7 km

Getting around

  • Almaly - 8 min drive
  • Almaty Station - 16 min drive
  • Almaty (ALA-Almaty Intl.) - 28 min drive

Restaurants

  • ‪Lobby Bar - ‬6 min walk
  • ‪Guinness Pub - ‬6 min walk
  • ‪Чайxана Navat - ‬7 min walk
  • ‪Fuller's Pub - ‬10 min walk
  • ‪The Noodles - ‬5 min walk

About this property

Hotel Alma

Family-friendly 3.5-star hotel with indoor pool
Hotel Alma offers its guests an indoor pool, a steam room, and a 24-hour fitness center. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 1948 square feet (181 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Hotel Alma. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Almaty hotel.

  • 34 guestrooms or units
  • 5 levels
  • 1948 sq ft of conference space
  • 181 sq m of conference space
  • Built in 2007
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Hotel Alma offers 34 air-conditioned accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Russian

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Property amenities

Family friendly

  • Indoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free extended parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: KZT 3,500 for adults and KZT 3,500 for children
  • A bar/lounge

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Foosball table
  • Indoor pool
  • Steam room
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Slippers

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Alma

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 10000.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately KZT 3500 for adults and KZT 3500 for children
  • Airport shuttle fee: KZT 7000 per vehicle (one-way)
  • Rollaway bed fee: KZT 10000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Cashless payment methods are available for all transactions.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 2 children 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Alma Hotel Almaty
Hotel Alma Hotel
Hotel Alma Almaty
Hotel Alma Hotel Almaty
Hotel Alma Almaty
Hotel Alma Hotel

Hotel Alma Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 31 out of 74 reviews
Rating 8 - Good. 21 out of 74 reviews
Rating 6 - Okay. 14 out of 74 reviews
Rating 4 - Poor. 4 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Arun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2024

2/10 Terrible

Ahmadhon

Disliked: Cleanliness, staff & service, property conditions & facilities
HORRIBLE & INCOMPETENT STAFF!!!! CHEAP & WORTHLESS BREAKFAST!!! They would be better off rather than offering such a cheap & worthless breakfast! I booked a premium suite. The whole suite was smelling like a sewage which means their sewage system is NOT working properly. When checking in in the evening I told them that I'd be in a hurry in the morning & I need my invoice & all papers prepared. NOTHING was done, the receptionist WAS horrible. INCOMPETENT & STUPID!!!!
Stayed 1 night in Aug 2024

6/10 Okay

SACHIN

Stayed 3 nights in Aug 2024

10/10 Excellent

Vitalii

Stayed 1 night in Aug 2024

6/10 Okay

SACHIN

Travelled with group
Liked: Cleanliness
Room was large with view and air-conditioning
Stayed 1 night in Aug 2024

2/10 Terrible

Elena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Issues, issues, issues...

I had to switch room 3 times. In the first one safe was missing. In the second there was something on the bathroom ceiling looking like mold and causing me respiratory issues as soon as I entered the room. The third room was ok, but shower curtain didn't cover all length of bathtub, and water was leaking on the floor. Also they do repairs all night long, move furniture. One night I couldn't sleep at all because of sounds. Breakfast hours can be cut any day if dining area is reserved for a party. Very strange hotel.
Stayed 4 nights in Mar 2024

4/10 Poor

JONATHAN

Liked: Cleanliness
Disliked: Staff & service

Cash payment rude staff

Probably the rudest staff experience I’ve had in a hotel. Basic amenities but clean and quiet part of town. They make you pay cash so possibly illegal.
Stayed 1 night in Apr 2024

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for the money
Stayed 7 nights in Dec 2023

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and friendly staff
Stayed 7 nights in Dec 2023

10/10 Excellent

marina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and affordable! Attentive staff, perfect location.
Stayed 5 nights in Nov 2023

10/10 Excellent

Konstantin, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great personal
Stayed 22 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

The hotel charges a tourist tax. Otherwise decent hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Takashi

Stayed 3 nights in Jun 2023

4/10 Poor

julian

Disliked: Staff & service, property conditions & facilities

Not up to expectations

Aside from one helpful employee, all others I dealt with were indifferent and uninterested. Whilst, for the cost I didn't expect 5 star, there were far too shortcomings in the facilities. The location of this hotel is good, but that is all
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This place is a joy to stay at....great staff
Stayed 7 nights in May 2023

6/10 Okay

Li Qi

Liked: Staff & service

Old hotel near Kok Tobe

Peobably a 2 star rather than 3 star hotel. You get what you paid for i guess. The pipes in the toilet leaked a bit, the air conditioning turns on when the plug is inserted (frayed plug) but remote control does not work. Musty smell from the cupboard. Woemrn carpets. Very near to Kok Tobe gondola station and there are some eating options nearby too.
Stayed 2 nights in May 2023

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Alma for 1 week and were pleased with everything. The hotel is very clean, the staff is accommodating, location is fantastic - central to everything, breakfast is delicious. We will definitely stay here again if an opportunity arises.
Stayed 8 nights in Apr 2023

10/10 Excellent

Marina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mother stayed at this hotel for about 2 weeks. I am very grateful to all the employees for going above and beyond to help her. Great place and convenient location.
Stayed 14 nights in Apr 2023

8/10 Good

Yury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was OK
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, service and food. We've been there twice and would return again.
Stayed 1 night in Feb 2023

2/10 Terrible

Edward, Glendale

Business traveller
Disliked: Staff & service
I arrived the airport at 1am and had been told there would be an airport shuttle. There was not. I messaged the hotel by chat and got no reply. I stayed somewhere else.
Stayed 1 night in Jan 2023

6/10 Okay

Mohamad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to construction, the Resturant was not working. Breakfast was ok.
Stayed 2 nights in Sep 2022

6/10 Okay

Benjamin

Stayed 4 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019