Ratings based on 142 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 23, 2024 on Expedia
The staff were very attentive and professional. The condition of the property and rooms was excellent. We also really enjoyed the quality and selection of the breakfast. I would stay here again.
Comment from Hotel Management
Feb. 26, 2024 by Lebedeva Marina , Hotel Management
Dear Mr. Eric,Thank you so much for your wonderful review of our hotel! We are thrilled to hear that you had a pleasent experience and appreciate you taking the time to share your thoughts with others. Your feedback is invaluable to us, and we look forward to welcoming you back in the future!Sincerely,Guest relations managerLebedeva Marina
by A traveller
Posted Sep. 28, 2023 on Hotels
Great hotel in a very convenient location, will definitely stay there again
Comment from Hotel Management
Oct. 2, 2023 by Lebedeva Marina, Hotel Management
Dear Mr. Vincenzo,thanks so much for the highest rating received and leaving such nice comments. We appreciate you choosing the Rixos Almaty and we are happy that you loved offered facilities.It was a pleasure hosting you and we look forward to welcoming you back again.Kind regards,Guest Relations Manager
by A traveller
Severe food poisoning from breakfast
Posted Sep. 27, 2023 on HotelsI got severe food poisoning from breakfast. The food was Luke warm rather than hot (chicken, sausages etc) I suggest that the hotel focuses on ensuring the food temperatures are correct as I was severely ill from this
Comment from Hotel Management
Oct. 26, 2023 by Lebedeva Marina , Hotel Management
Dear Mr. Harry,Thank you for being our guest and for taking the time to share your feedback. We appreciate your comments, as they allow us to progress our service. We are sad that you got poisoning and we wish you good health. All the food in our hotel is checked every day, sausages and chicken are served in a special dish that constantly maintains hot temperatureWe hope to have a chance one day in the future to change your impression of the hotel to a more positive one. Best Regards, Guest Relations Manager
by A traveller
Posted Sep. 16, 2023 on Expedia
Stayed here twice, bookending a week-long hiking trip in SE Kazakhstan. A new, fully appointed hotel-a little further from the city center than the big Soviet-era hotels, but still within easy walking distance from most major city attractions. Hotel was very accommodating for me around very early arrival and very late departure times.
Comment from Hotel Management
Oct. 26, 2023 by Lebedeva Marina , Hotel Management
Dear Mr. Anthony, We would like to express our gratitude for your choice of Rixos Almaty Hotel. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in Rixos Almaty again Best Regards, Guest Relations Manager
by A traveller from Daly City
Posted Aug. 28, 2023 on Expedia
This hotel is 5 stars in name only. The hard product and service are 3 stars at best. While the lobby is opulent, the standard rooms are dated and in dire need of a remodel. The room assigned to me had stained carpets. The mattress was too firm, and the top bed sheet had small holes on it. Upon arrival at 4:00AM, no one from the bell desk staff offered to assist me with my luggage even though there were several of them just milling around by the entrance. If you order room service, you had to pay for your items at the time of delivery (no room charge!). On a positive note, my orders were delivered to me exactly within 30 minutes as promised. The friendliness and professionalism of the staff were inconsistent. Some were outstanding and others did not want to be bothered.
Comment from Hotel Management
Oct. 26, 2023 by Lebedeva Marina , Hotel Management
Dear RITCHIE,Thank you for being our guest and for taking the time to share your feedback. We appreciate your comments, as they allow us to progress our service. We are sad to realize that the holiday experience overall did not meet your expectations in full. I have sent your comments to necessary departments. We hope to have a chance one day in the future to change your impression of the hotel to a more positive one. Best Regards, Guest Relations Manager
by A traveller
Posted Jul. 5, 2023 on Hotels
Check in only at 2.00 pm
Long waiting time
Rooms old. Need refreshment
by A traveller
Posted Jun. 27, 2023 on Expedia
.
by A traveller from Moscow
Posted Feb. 13, 2023 on Expedia
Rooms require renovation but overall it’s a good option in a comfortable location
Comment from Hotel Management
Feb. 17, 2023 by Rixos Almaty, Hotel Management
Dear Ms.Nataliya, Thank you for taking the time to complete a survey following your recent stay at Rixos Almaty Hotel. At Rixos Almaty Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion, please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Yours sincerely, Kuralay Ongarova General Director Rixos Almaty Hotel
by A traveller
Posted Jan. 18, 2023 on Expedia
Good
Comment from Hotel Management
Feb. 17, 2023 by Rixos Almaty, Hotel Management
Dear Mr.Bashir, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Kuralay Ongarova General Director Rixos Almaty Hotel
by A traveller from Coquitlam
Posted Jan. 4, 2023 on Expedia
Located within walking distance (20 min) or a short taxi ride from The Baluan Sholak Palace of Culture and Sport. Excellent breakfast buffet every morning. Thanks to the staff at reception for helping book a last minute taxi to the airport early in the morning which arrived in no time. Recommend using their pick up service too. Best to have them give passengers arriving 30 extra minutes to deal with luggage, immigration.
Comment from Hotel Management
Jan. 12, 2023 by Aida Yedilova, Hotel Management
Dear Mr. Neelesh, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel
