While the hotel itself was nice and our stay could have been enjoyable, our experience was completely ruined by the unprofessional behavior of the receptionist, specifically the Asian lady at the front desk. She treated us with unnecessary rudeness and disrespect throughout our stay. Without clear explanation, she charged us extra fees and still made unreasonable demands — including asking us to remove our belongings from the room, even after we had paid the extra amount she insisted on. Her attitude was unwelcoming and dismissive, making us feel uncomfortable and unwelcome. We expected much better service from a place like this. Unfortunately, because of her poor conduct, I cannot recommend this hotel to others.