Ratings based on 963 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 15, 2024
Won’t be staying here again! The bathroom looked like it was never cleaned.
Comment from Hotel Management
May 17, 2024 by Manager, Hotel Management
Hello David, We apologize for any inconvenience you may have experienced during your stay. Rest assured, we take all feedback seriously and have addressed this matter with our housekeeping team. Thank you for bringing this to our attention, as it helps us improve our services for all guests in the future.
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Feb. 22, 2024 by Manager, Hotel Management
Hello Krystal, We value your opinion and regret any inconvenience you may have experienced. Please feel free to contact us directly to discuss your stay further and help us improve our services for the future.
by A traveller
Posted Feb. 19, 2024 on Expedia
Took twenty minutes to check in. Computers down was the excuse.
Comment from Hotel Management
Feb. 22, 2024 by Manager, Hotel Management
Hello Joseph, We apologize for any inconvenience you experienced during check-in. Your feedback is valuable for us to improve our services. We recommend reaching out to our management team directly to address your concerns further. Your satisfaction is important to us.
by A traveller
Unsafee
Posted Feb. 15, 2024 on HotelsThe cashier gave us some one room and walked on them while sleeping , and ran my card multiple times insisting it wasn’t working after i already paid online
Comment from Hotel Management
Feb. 17, 2024 by Manager, Hotel Management
Hello Maya, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with our cashier. We understand how frustrating it can be to have your privacy compromised and to deal with unnecessary charges. Rest assured, we will address this matter with our team to ensure it doesn't happen again in the future. Please contact our management team directly so that we can further discuss your concerns.
by A traveller
Clean and comfortable!!
Posted Feb. 11, 2024 on HotelsThis hotel was clean and comfortable. The young lady at check in was a delight. Highly recommend.
Comment from Hotel Management
Feb. 14, 2024 by Manager, Hotel Management
Hello Toni,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you found our property to be clean and comfortable. We strive to provide excellent customer service, and we are glad the young lady at check-in left a positive impression on you. We appreciate your recommendation and hope to welcome you back in the future.
by A traveller
Posted Jan. 29, 2024 on Expedia
The room had roaches!!! there were other insect in the room uch as lady bugs and moths, but the roaches infested the closet and bathroom area. The staff was great and very helpful.however, there were many issues checking in.
Also, I was charged incorreclty and had to deal with the manager for weeks following my stay. thankfully, the issue was resolved, but not before having to argue with management.
Comment from Hotel Management
Jan. 31, 2024 by Manager, Hotel Management
Hello jorge, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We take pest control seriously and have addressed the issue to ensure it does not happen again. We're glad to hear that our staff was helpful to you. We apologize for the issues you encountered during check-in and with the billing. We have discussed these matters with our team to prevent any similar occurrences in the future. We appreciate your patience and understanding in resolving the billing issue.
by A traveller
Great deal for a short stay
Posted Jan. 28, 2024 on HotelsThis hotel was clean, comfortable, and easy on my wallet. We came into town for the weekend and this was perfect. The kiddos even got to enjoy the indoor pool one evening. Staff was helpful and extremely nice.
Comment from Hotel Management
Jan. 30, 2024 by Manager, Hotel Management
Hello Elizabeth,Thank you for the kind words about our hotel! We're glad to hear that you found our property clean, comfortable, and affordable. It's great that your kids could enjoy the indoor pool as well. Our staff strives to provide helpful and friendly service to all our guests. We hope to welcome you back again in the future!
by A traveller
Bathroom too small
Posted Jan. 28, 2024 on HotelsWe rented a suite and is was not as big as I thought it was going to be also. Also the bathroom is too small. Only one person can be in the bathroom at one time. Also the breakfast was a contenial. They should state that online. Will never stay there again.
Comment from Hotel Management
Jan. 29, 2024 by Manager, Hotel Management
Hello sidney,Thank you for your feedback regarding the suite size and bathroom space. We understand that personal preferences may vary, and we apologize if these aspects did not meet your expectations. Our team appreciates your input and will consider it for future improvements. Regarding breakfast, we offer a continental option that is highlighted on our website. We regret any inconvenience caused and hope to have the opportunity to exceed your expectations in the future.
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 8, 2024 by Manager, Hotel Management
Hello Tommy,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. Please don't hesitate to reach out to us if there's anything else we can assist you with. We look forward to welcoming you back in the future.
by A traveller
Posted Jan. 4, 2024 on Expedia
Could be cleaner.
Comment from Hotel Management
Jan. 9, 2024 by Manager, Hotel Management
Hello Kimberly,Thank you for sharing your feedback regarding the cleanliness of our hotel. We appreciate your input and apologize for any inconvenience caused. Our housekeeping team has been informed to ensure that cleanliness is maintained to our high standards. We hope to have the opportunity to serve you better in the future.
