Ratings based on 246 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
One and Done
Posted Feb. 11, 2024 on HotelsThis Resident Inn is not a good representation of the overall chain. One of the showers in our 2BDR did not work well with loud sounds and the water throughout only cold to warm in both bathrooms. I was also disappointed that there were no ice machines available to guest.
Comment from Hotel Management
Feb. 13, 2024 by Joshua McVay/Marketing Manager , Hotel Management
We apologize for the inconvenience you experienced during your stay at our Residence Inn. It's disappointing to hear that the shower in one of your bathrooms did not function properly and that the water temperature was not satisfactory. Additionally, we regret that you were unable to access ice machines during your stay.Please know that we take guest feedback seriously, and we will address the issues you've mentioned to ensure that they are promptly resolved. We appreciate your feedback as it helps us improve the quality of our services.If you choose to stay with us again in the future, please don't hesitate to reach out to our front desk staff with any concerns you may have during your stay. We are committed to ensuring that your next experience with us meets your expectations. Thank you for bringing these matters to our attention.
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Joshua McVay/Marketing Manager , Hotel Management
Thank you for the top rating! We're delighted that you enjoyed your time with us. If you have any specific comments or suggestions, feel free to share, and we look forward to serving you again on your next visit.
by A traveller
Posted Jan. 14, 2024 on Expedia
Spacious rooms with desk/living/kitchen space. Comfortable bed!
Comment from Hotel Management
Jan. 15, 2024 by Joshua McVay/Marketing Manager , Hotel Management
Thank you for sharing your positive thoughts about your recent stay. We're delighted that you found our hotel to be a great choice. Your kind words motivate us to continue delivering exceptional service.
by A traveller
Stellar service and beautiful location
Posted Oct. 9, 2023 on HotelsSuperb service! Manager Richard Proco went over and beyond to take care of needs. Staff was very friendly and helpful at the desk, at breakfast service and in my room. Keshawn and Carla were especially great, as were two other late night desk clerks. (Kindness is just what one needs after working long days.). My suite was a wonderful place to get a lot of remote work done, and the facilities allowed some relaxation with a lovely patio, nature area, well-kept pool and tennis courts. Close drive to UMich, and walkable/drivable to a bus commuter lot. Next trip to AA, especially vicinity of Univ of Michigan North Campus, do stay here.
Comment from Hotel Management
Oct. 9, 2023 by Rich, Hotel Management
Dear Crista, Thank you so much for the nice review. I am so delighted to hear that you enjoyed your stay here. We look forward to hosting you again for your future stays in Ann Arbor.Warmest thanks,Richard PorcoGeneral Manager
by A traveller
Posted Sep. 6, 2023 on Expedia
Comment from Hotel Management
Sep. 7, 2023 by Rich, Hotel Management
Dear James, Thank you for staying with us. We hope you had a great stay. We look forward to hosting you again for your future Ann Arbor stays.Warmest thanks,Richard PorcoGM
by A traveller
Posted Aug. 25, 2023 on Expedia
We loved the hotel. The only downfall was we never got a cleaning. They only clean 3 days a week so we had to ask for more towels at the front desk.
Comment from Hotel Management
Aug. 25, 2023 by Rich, Hotel Management
Dear Sandra, Thank you for staying with us. I am sorry for the inconvenience of our housekeeping cleaning days. We do offer housekeeping service upon request if your stay falls on different days too.Sorry again, Richard PorcoGeneral Manager
by A traveller
Posted Jul. 24, 2023 on Expedia
Wonderful hotel! The Breakfast was fantastic every morning! Friendly staff. Love all the walking paths around the place, workout facility, and basketball court.
Comment from Hotel Management
Jul. 24, 2023 by Joshua McVay/Marketing Manager , Hotel Management
We couldn't be happier to receive such a fantastic review! Thank you for choosing us for your stay.
by A traveller
Posted Jul. 7, 2023 on Expedia
they had really comfortable rooms and a really delicious breakfast, this was a great stay
Comment from Hotel Management
Jul. 8, 2023 by Rich, Hotel Management
We are delighted to hear that you enjoyed your room and breakfast here. We look forward to hosting you again for future stays in Ann Arbor.Warmest thanks,
by A traveller
Posted Jun. 17, 2023 on Hotels
Comment from Hotel Management
Jun. 19, 2023 by Rich, Hotel Management
Dear Vinay, Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay here. We look forward to your future visits with us.Warmest thanks, Richard PorcoGeneral Manager
by A traveller
Posted Jun. 12, 2023 on Expedia
Comment from Hotel Management
Jul. 7, 2023 by Joshua McVay/Marketing Manager , Hotel Management
Thank you so much for your positive review! We hope that you had a great experience at our hotel. We look forward to welcoming you back in the future.
