Ratings based on 803 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Porta Hotel Antigua, Hotel Management
Estimado Raymond:Gracias por tomarte este tiempo para compartir tu experiencia, nos alegra mucho saber que disfrutaste tu estadía en Porta Antigua.Esperamos tener la oportunidad de servirte nuevamenteSaludos cordiales.
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Porta Hotel Antigua, Hotel Management
Estimada Elizabeth:Muchas gracias por la valoración de tu experiencia en Porta Antigua, lamentamos no haber cumplido con las expectativas de calidad y servicio, es por ello que nos gustaría que nos ampliaras la información sobre los aspectos a mejorar, ya que tus comentarios son muy importantes para tener una mejora continua en nuestros procesos. Esperamos tener la oportunidad de servirte nuevamente y brindarte una mejora experiencia. Saludos Cordiales
by A traveller
Posted Jan. 28, 2024 on Expedia
Super attentive staff.
Comment from Hotel Management
Feb. 3, 2024 by Porta Hotel Antigua, Hotel Management
Dear Mayra:Thank you so much for your valuation, respecting your recent experience in Porta. It was a pleasure to serve you.Best Regards,
by A traveller from Guatemala
Posted Jan. 27, 2024 on Expedia
Excellent stay! Loved the hotel and it’s service
Comment from Hotel Management
Feb. 3, 2024 by Porta Antigua, Hotel Management
Dear Patricia:Thank you so much for your comments, respecting your recent stayed with us. It was a pleasure to serve you. Best Regards,
by A traveller
Posted Jan. 27, 2024 on Expedia
Great place
Comment from Hotel Management
Feb. 3, 2024 by Porta Antigua, Hotel Management
Dear Thomas,Thank you so much for your comments and the valuation that you gave us as a destination in Antigua, GuatemalaBest Regards
by A traveller
Posted Jan. 27, 2024 on Expedia
Very nice. Property is gorgeous and staff are friendly and helpful. The hotel is a quick walk down to Mercado, Arcos, etc.
Comment from Hotel Management
Feb. 3, 2024 by Porta Antigua, Hotel Management
Dear Christopher:We appreciate your comments ant the valuation that you gave us. It was a pleasure to have as our guest.Best Regards,
by A traveller
Beautiful and Serene
Posted Jan. 26, 2024 on HotelsThe hotel was more beautiful in person than the pictures online. The grounds were so well maintained, the rooms were clean and the staff were always smiling and helpful. The hotel is close to the main plaza and other attractions. It was a very relaxing stay and we would definitely stay here again!
Comment from Hotel Management
Feb. 3, 2024 by Porta Hotel Antigua, Hotel Management
Thank you so much for your wonderful comments respecting your recent stayed with us. It was a pleasure for us to serve you.Best Regards,
by A traveller
Posted Jan. 24, 2024 on Expedia
👌
Comment from Hotel Management
Feb. 20, 2024 by Porta Hotel Antigua, Hotel Management
Estimado Mario:Agradecemos tu comentario y la valoración que nos brindas con respecto a tu reciente estadía.Enviamos un cálido saludo
by A traveller
Posted Jan. 22, 2024 on Expedia
I enjoyed my stay and the convenience of walking to local restaurants. The only issue I had was that I kept getting locked out of my room but they were very responsive and helped me right away each time it happened.
Comment from Hotel Management
Jan. 23, 2024 by Porta Hotel Antigua, Hotel Management
Dear Yvette:Thank you very much for sharing your experience at Porta Hotel Antigua, we are really glad that your stay with us was pleasant. We would like to apologize for the inconvenience that occur in your stay with us, we greatly appreciate your feedback since it helps us to continue improving our service. It will be a real pleasure for Porta Family to have you as our guest again and give you the best service that you deserve. See you soon!
by A traveller from Miami
Posted Jan. 21, 2024 on Expedia
Well located, nice property.
Comment from Hotel Management
Jan. 23, 2024 by Porta Hotel Antigua, Hotel Management
Dear Rodolfo:We greatly appreciate the time to share your assessment with us, we are so glad that you had an amazing experience at Porta Hotel, and it will be a pleasure to have you as our guest on your next visit to La Antigua Guatemala. It will be a pleasure to see you againBest regards.
