We had high hopes for this cottage getaway as it was a few moms celebrating. My elderly parent arrived at the cottage 1hr earlier than check in, I contacted the host via the vrbo app and she said they could go in, no problem. I thought what a great start.
Upon entry, the fridge was filled with garbage, 2 rows of bottled items and old food, the coffee pot was half full, uncleaned, the toaster was filled with bread crumbs from never being cleaned. 2 of the 8 dining room chairs were broken and had tape on it, the rest of the chairs were shaky and very unsafe to sit. The BBQ pit door was broken and full of grease, the sun umbrella was missing and the outside table had old pieces of wood that had splinters as a table. The ad said 2 full bathrooms. The 1st floor bathroom had no sink to wash hands and the shower had a massive leak so as soon as you opened it, it would flood. The hot tub was filled with algea and mold and the inside cover was extremely unsanitary and had mold. We were not able to use the 1st floor bathroom or the hottub. The place had dust and cobweb everywhere. We found black bugs in 2 of the beds, hair on the sheets. It was the most uncleaned property I've ever stayed at and I book cottages every year. What made it worst was the fact that we could not get a hold of the host and vrbo was no help as they too could not reach the host. Some of the people left as it was just so unclean and with covid, they were afraid they would get sick. The few of us that remained had to clean and spend time on the phone with vrbo and got no help. We checked out and our case is with the resolution team at vrbo. The power went on Friday night for 2hrs and there were only 2 working flash lights in the home. All we wanted was for someone to come on Friday at the start of our weekend to clean the home. That was never done. So we paid almost $3000 for a property that we had to clean and not be able to relax, spend most of my evening on Friday and Saturday with Vrbo with no resolution. I don't understand how anyone could rent this property this way. This home is a lawsuit waiting to happen. I am expecting compensation other wise legal action will be taken.
When we checked out on Sunday, the home was much cleaner than we found it. We had elderly people and little kids, we could not stay in a place that was never cleaned especially since covid.
What was nice about this cottage was the access to the private beach. VRBO LISTED THIS PROPERY HAS A PREMEIR HOST.
