Ratings based on 475 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 5, 2024 on Expedia
A most beautiful property in enchanting grounds.
The Spa is a huge let down as it’s riddled with MOLD ! That’s a health hazard and needs attention ASAP !
by A traveller
So much character
Posted Feb. 28, 2024 on HotelsLovely place, love the spa.
by A traveller
Expensive price, average quality.
Posted Feb. 24, 2024 on HotelsI’ll break my review down into component parts for individual review.
I booked this trip as a relaxing treat for my partner for her birthday. I booked her 4 treatments (Elemis Pro Glo Resurface Facial, Lava Shell Full Body Massage, Champneys Manicure and Pedicure)
She told me the facial was excellent 8/10, massage great 7/10, and Manicure and Pedicure were good 6/10.
The food over our stay was excellent 9/10.
The Day Spa was quite basic and I was very underwhelmed. A basic pool, hot tub was out of use, steam room and sauna. Nothing to write home about 5/10.
Our room for the night again was very basic, and the heating didn’t work so was very cold. I thought the room was overpriced and not much better than a premier inn for more than twice the price. 4/10.
So my overall rating for all would be 5.5-6 out of 10. Rating - quite average.
by A traveller
Posted Feb. 11, 2024 on Hotels
by A traveller
Posted Feb. 5, 2024 on Hotels
by A traveller
Poor room quality
Posted Jan. 19, 2024 on HotelsWe had high expectations but didn’t have a good stay due to the poor room quality. We were given a twin instead of double bed despite our request. The bathroom ceiling filter broke on the first night of our arrival & therefore maintenance had to fix it. Despite us reminding x3, housekeeping wasn’t done. Whilst the spa was nice & staff friendly, considering the price paid, I wouldn’t recommend anyone to stay here
by A traveller
Nice stay, unlikely to return
Posted Dec. 28, 2023 on HotelsI had expected a little more from a Champneys hotel.
The hotel was beautiful, staff all very friendly and attentive.
Breakfast was tasty and filling
The room was a good size however there were a number of issues. The taps made a loud squeaking noise when switched on, the windows opened but they were either wide open or shut seemed the catch was broken. The sheet on the bed didnt cover the mattress fully and had a hole in it and the pillows were not comfortable. I woke up with a headache due to sleeping awkwardly.
Tried to call reception about these points but no one answered.
For the money they ask for this room I dont feel we got our moneys worth
I really expected more of a luxury experience than the reality.
by A traveller
Posted Dec. 22, 2023 on Expedia
-
by A traveller
Posted Dec. 9, 2023 on Expedia
by A traveller
Posted Nov. 30, 2023 on Expedia
