Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,8 Service et personnel
2,6 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 févr. 2024 sur Expedia
scam stole my money never sent airport shuttle and during the reservation there is an option to pay at the hotel so you suppose to be charged once at the hotel but they charge immediately and do not want to refund when you want to cancel.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Julia,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager
par un voyageur de Quebec
Publié le 22 juill. 2019 sur Expedia
On aurait dit un squat. Trou dans les sofa, mur patché, détecteur de fumée arraché...
par un voyageur de Paris
Publié le 10 mai 2019 sur Expedia
Hôtel vieux. Les chambres ont une mauvaise odeur que je pense être due aux Clim mal entretenues ou à un manque de nettoyage.
La proximité de l’aéroport le rend très très bruyant.
Le petit déjeuner n’est pas top, les fruits sont pourries pour certains.
Le personnel est en revanche très accueillant. A conseiller en dépannage seulement.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Denise,Thank you for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
There is nothing to like the place is so dirty scary the rooms are filthy. The beds are terrible. The sheets are dirty, i’m sorry, but it is the worst hotel I have ever stay
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We're deeply sorry to hear about your disappointing experience. Your feedback is concerning, and we take it seriously. We'll address these immediately to ensure a better experience for future guests. Your comfort and satisfaction are important to us, and we hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Front desk lady was amazing
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive feedback about our front desk staff. We're delighted to hear that they provided you with amazing service. We'll be sure to pass along your compliments. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Nasty dirty place
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Charisma,We are sorry to hear about your negative experience. We take cleanliness and guest satisfaction very seriously, and it's disappointing to hear that we fell short of expectations during your stay. Your feedback is important to us, and we will address this matter immediately to ensure that our standards are upheld. We value your input and hope to have the opportunity to make it right.Sincerely, Hotel Manager
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Gloria,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager
par un voyageur
Publié le 23 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Chauncie,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely, Hotel Manager
