Note fondée sur 535 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 déc. 2023 sur Expedia
Nous avions réservé une chambre non-fumeur et avons eu une chambre fumeur. Nous avons dû demandé d’être changé de chambre et la réceptionniste nous en a donné une autre. Que de temps perdu…
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Manager, Gestion de l’hôtel
Hello Danielle,Nous sommes ravis que vous ayez finalement obtenu une autre chambre qui correspondait à vos attentes. Nous nous excusons sincèrement pour le souci initial et pour le temps que vous avez perdu. Nous prenons note de votre commentaire et ferons en sorte d'améliorer nos procédures pour éviter de tels incidents à l'avenir. Nous espérons avoir la chance de vous accueillir à nouveau dans des circonstances plus agréables.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
What is the purpose of reserving a certain room just for you to arrive and it is gone
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Manager, Gestion de l’hôtel
Hello Lorrine, We apologize for any inconvenience you experienced regarding your room reservation. We strive to provide the best accommodation for our guests and regret that this was not the case during your stay. Please contact our management team directly so we can address this matter and ensure it does not happen in the future.
par un voyageur
Never agaibn
Publié le 9 févr. 2024 sur HotelsThe 2 issues I had was that they state they offer breakfast when what they should say is they offer cereal, waffles and bread to toast no butter, jam or peanut butter and that is all. We actually went and ate breakfast elsewhere because of this. If there had been muffins, fruit, yogurt drinks besides coffee like individual juice or milk it would have been better. And I found a dirty wash rag hanging over the shower curtain along with stained sheets.
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We apologize for any confusion regarding our breakfast offerings. We appreciate your suggestions for additional options and will take them into consideration for future improvements. Furthermore, we apologize for any oversights in regards to the cleanliness of your room. Our housekeeping team will be notified to ensure better attention to detail moving forward. We hope to welcome you back for a more enjoyable experience.
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Manager, Gestion de l’hôtel
Hello Charlotte, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
par un voyageur
Publié le 21 janv. 2024 sur Expedia
I slept on top of the bedding. I have my own blankets, it doesn’t look safe for my skin. But the staff was nice.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Manager, Gestion de l’hôtel
Hello rong, Thank you for staying with us and for your kind words about our staff. We appreciate your feedback regarding the bedding. Our team takes hygiene and guest comfort seriously, and we apologize if you felt it wasn't up to your expectations. We will share your comments with our housekeeping department for further improvement. If you have any further concerns, please feel free to reach out to our management team directly.
par un voyageur
Publié le 15 janv. 2024 sur Hotels
The only good thing from this stay was the bed. The room was musky smelling, nearly everything in the bathroom was broken.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Manager, Gestion de l’hôtel
Hello Thomas, I'm sorry to hear about the musky smell in your room and the issues with the bathroom amenities. We appreciate your feedback and will pass it along to our team for further review. Your comfort is important to us, and we apologize for any inconvenience caused. Please feel free to contact our management team directly to discuss your experience in more detail.
par un voyageur
Publié le 4 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Manager, Gestion de l’hôtel
Hello Derrick,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we are delighted to hear that you had a good experience with us. If you have any further feedback or if there is anything we can do to improve your future stays, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.
par un voyageur
Publié le 23 déc. 2023 sur Hotels
Best option in town for a cheap stay. No issues.
Commentaires de Gestion de l’hôtel
24 déc. 2023 par Manager, Gestion de l’hôtel
Hello Heatherc,Thank you for choosing our hotel for your stay in town. We are delighted to hear that you had a pleasant experience and encountered no issues during your stay. We strive to provide a great value for our guests, and we are happy to know that we met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you again in the future.
par un voyageur
Publié le 2 déc. 2023 sur Expedia
THEY MADE WE HAD EVERYTHING THAT WAS NEEDED AND CAME ON TIME TO CHECK FOR CLEAN OR DIRTY TOWEL AND TOILET PAPER. THE SERVICE WAS GREAT
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Manager, Gestion de l’hôtel
Hello Russell,Thank you for your positive feedback regarding our prompt service and ensuring you had everything you needed during your stay. We appreciate your kind words and hope to welcome you back soon.
par un voyageur
Publié le 22 nov. 2023 sur Expedia
Jojo was really helpful and it was quite nice. People smoked in the non-smoking rooms though.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Manager, Gestion de l’hôtel
Hello Shiru,Thank you for sharing your feedback with us. We appreciate your kind words about Jojo's assistance. We apologize for the inconvenience you experienced regarding smoking in the non-smoking rooms. We have taken note of your concerns and will ensure that our team addresses this issue to provide a better experience for our future guests.
