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Mercure Auckland Queen Street

3.5 star property
3.5-star hotel near Queen Street Shopping District

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Photo gallery for Mercure Auckland Queen Street

Exterior
Deluxe Room, Balcony (High Floor) | Exterior
Restaurant
Individually decorated, individually furnished, desk, laptop workspace
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
500 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Sky Tower
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(39 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

9.4 out of 10
Exceptional
(14 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(6 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Auckland

Auckland Central Business District stay.At this Auckland Central Business District hotel, you'll be within a 5-minute walk of Queen Street Shopping District and University of Auckland. Sky Tower and SkyCity Casino are also within 2 miles (3 km).

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.1 km
  • University of Auckland - 2 min walk - 0.2 km
  • Auckland Town Hall - 7 min walk - 0.6 km
  • Sky Tower - 13 min walk - 1.1 km
  • SkyCity Casino - 13 min walk - 1.1 km

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Chadam - ‬3 min walk
  • ‪Our Land is Alive - ‬4 min walk
  • ‪Fat Puku's Smashed Burgers Queen Street - ‬1 min walk
  • ‪Eight Restaurant at Cordis, Auckland - ‬2 min walk
  • ‪Masako Sushi & Sake Bar - ‬2 min walk

About this property

Mercure Auckland Queen Street

3.5-star hotel near Queen Street Shopping District
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. Event space at this hotel measures 323 square feet (30 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Mercure Auckland Queen Street. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Auckland hotel is smoke free.

  • 96 guestrooms or units
  • 323 sq ft of conference space
  • 30 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Auckland Queen Street offers 96 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per day)
  • Limited onsite self parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 50-inch smart TV with premium digital channels

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 266 out of 483 reviews
Rating 8 - Good. 156 out of 483 reviews
Rating 6 - Okay. 40 out of 483 reviews
Rating 4 - Poor. 12 out of 483 reviews
Rating 2 - Terrible. 9 out of 483 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
stayed overnight, everything was fine
Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Stayed 13 nights in Oct 2025

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was a great place to stay! Everyone at Reception was amazing, and so helpful. Peter went above and beyond an was really personable I loved that. There was also anoth guy at reception with a couple of small tattoos (I just can’t remember his name sorry) and he was also amazing and had amazing customer service! The clean staff were so lovely to when getting up and leaving in the morning they were very welcoming and always said hey or good morning
Stayed 2 nights in Nov 2025

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean, spacious room, big walk in shower, good staff
Stayed 1 night in Nov 2025

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, spacious room, great staff
Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Everything stood out the staff room amenities very nice place to stay
Stayed 1 night in Nov 2025

8/10 Good

Steve

Stayed 1 night in Oct 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We booked this hotel for its location right in the heart of Auckland's city centre, and it proved to be a great home base for our three-night stay. It is worth noting that it's smack dab in the middle of an uphill climb, so brace yourself if you plan to do a lot of walking. The rooms are spacious, with a small living area that you will be hard pressed to find in most standard hotel rooms these days, and clean as well. The buffet breakfast had a decent menu that ranged from meats, cheeses, cereals and yoghurts to savoury Western breakfast staples.
Stayed 3 nights in Oct 2025

8/10 Good

Kaidee

Stayed 1 night in Nov 2025

8/10 Good

Steph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff were all very accomodating. Only thing was the parking situation when first arriving, as there’s no off-street parking and didn’t know what to do when checking in. No issues otherwise. Definitely stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great room with good value We had a ground floor room that had a small outdoor patio which was nice
Stayed 1 night in Oct 2025

6/10 Okay

Te Iwa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We loved the view in our room, but was very inconvenient having windows that dont open, even just cracked open would have been much appreciate, as our room and bathroom would get hot fast. We loved all the food Queen Street had to offer but no microwave for dinner leftovers, no communal kitchen to assist. An on-site private parking area would have helped hugely as we had a lot of luggage but finding parking was impossible. The extra $100, although it was understandable, that matter could have been brought to our attention a lot earlier than the day we got to Mercure, brought even more stress when we found out the ATM that the staff member directed us to was out of service. We're not from Auckland so the struggle kicked in, lucky my relation lended us her card to help. Overall, our stay was okay but i do feel that booking at Mercure Hotel brought more stress than relaxation. Thank you. TeIwa & Tama.
Stayed 2 nights in Oct 2025

6/10 Okay

Edmund

Stayed 2 nights in Sep 2025

8/10 Good

Micheal

Travelled with partner
Liked: Amenities
Friendly helpful staff
Stayed 1 night in Sep 2025

8/10 Good

Leiloa

Liked: Cleanliness
Stayed 1 night in Sep 2025

6/10 Okay

Christina, Ocoee

Travelled with partner
Liked: Cleanliness
Hotel is okay, if you have a vehicle AVOID this hotel. We overestimated the reviews about parking and was horrible. There are better hotels with more convenient, comfortable and easy for parking. Everything was clean, rooms were nice but unfortunately our shower had mold everywhere. I always rent cars when visiting so definitely not staying here because of that reasoning.
Stayed 3 nights in Sep 2025

10/10 Excellent

Travel, leeds

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay very central
Stayed 4 nights in Sep 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Rooms was great with an excellent bathroom. Breakfast was average
Stayed 1 night in Sep 2025

10/10 Excellent

Charles

Stayed 4 nights in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not sure what to expect when I booked the room last minute coming from Queenstown, NZL, but as soon as I saw the marque from the bus I relaxed. The lobby was nicely done, clean and welcoming. The concierge was friendly and welcoming. He very clearly explained a hold that needed to be placed on my card, and removed upon checking out, and gave me my room card. The room is smallish, but not tiny, very clean, very nice bathroom, comfortable bed, and large LCD tv, desk, couch, small refrigerator, hot pot and a phone. The Britomar train station is a 15 minute down hill walk away, and many busses stop a 1/2 block away from the hotel entrance. Queen Street is a major thoroughfare packed with food options, and shopping. After 10 pm Queen Street is best left to the adventurous and streetwise, not to say that it is dangerous, but slightly sketchy yes, but being from NYC it was fine. I would highly recommend the Mercure to anyone looking for affordable, clean, safe lodging in Auckland! Floor access anytime, and entry into the building at night are restricted without a room card, so as I said safe. But be forewarned it is located at the top of the hill that is Queen Street, so you can walk off dinner! Charles, Red Hook, Brooklyn
Stayed 4 nights in Aug 2025

8/10 Good

Anil

Stayed 2 nights in Jul 2025

8/10 Good

Marek

Travelled with group
Liked: Cleanliness, staff & service
Pros - easy and early check in. Close to CBD, bus station just outside the hotel. Good size room, good size shower. Comfortable bed. Cons - tiny reception, some cobwebs on the ceiling, staying on first floor actually means you feel like you are in the basement, squeeky bathroom door wake other person up in the middle of the night, absolutely terrible and small fridge Result - good value for money, hotel can do better if maintained and run with more care about customer experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for work, and was really impressed. It was just one night, but I wish it was more. Breakfast - I was a little disappointed when I booked when it said “contextual breakfast” but, when I got down for breakfast it was a full cooked buffet PLUS continental. Seriously impressed. The room was clean, well presented and spacious. Location was great for pick up and drop off. If you want a great central location, friendly staff and a great breakfast, this is the place.
Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

RAY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bedding, clean sheets enjoyed our upgrade
Stayed 5 nights in Aug 2025